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Cancellation service #1 in Nigeria
Cancel Scentbird: Easy Method
What is Scentbird
Service overview
Scentbird is a fragrance subscription service that lets customers try designer scents in travel-size sprays and buy full-size products a la carte.
The service operates primarily from its website and mobile app and also distributes subscriptions through app stores (Google Play, Apple App Store).
How people use it
Subscribers receive monthly or multi-month fragrance deliveries and can switch scents, pause, or cancel according to the plan rules.
Scentbird also sells non-subscription items (full-size fragrances, gift sets) that follow different return rules than subscription shipments.
How to cancel Scentbird
Cancel via mobile app (recommended)
- Open the Scentbird mobile app.
- Navigate to Account → Manage Subscription → Cancel Subscription.
- Follow the on-screen confirmations to complete cancellation.
- Reference: Scentbird Help Center guidance via scentbird.com.
Cancel via website, email or app store
- Website: You may need to contact Customer Experience at [email protected] to request cancellation.
- Google Play: If you started the subscription through Google Play, cancel in the Google Play Store: Payments & subscriptions → Subscriptions → Scentbird → Cancel.
- App Store (iOS): Cancel via your Apple ID subscriptions on your iOS device: Settings → [your name] → Subscriptions → Scentbird → Cancel.
- Note: Multi-month prepaid plans (3, 6, 12 months) typically cannot be canceled mid-term and will remain active until the term ends.
What happens when you cancel
Access and shipments
Cancellation stops future renewals but does not always stop a shipment already billed or prepared.
If you cancel after the billing cutoff, the current cycle’s shipment may still be sent.
Account and data
Your account remains accessible for order history and account settings unless you request deletion.
Scentbird’s retention of personal data is governed by their policies; contact support for specific data-deletion requests.
Will I get a refund?
General refund policy
Scentbird’s terms indicate there are typically no refunds for shipped subscription products or renewed subscriptions.
Refunds are rare, especially after a shipment has been billed and dispatched.
Exceptions and returns
- Damaged or defective items may be exchanged within 30 days.
- A la carte purchases (full-size fragrances, gift sets) can be returned within 15 days for site credit; subscription orders are generally ineligible for returns except for defects.
- Cooling-off or 14-day statutory refund rights cited in Scentbird’s terms apply to UK customers only and do not apply to Nigeria customers.
Scentbird plans and pricing
Overview of plan types
Scentbird offers monthly subscriptions and multi-month prepaid terms (for example 3, 6, 12 months).
Multi-month plans usually cannot be canceled mid-term and remain active until the term completes.
Pricing availability
No Nigeria-specific pricing in euros was found; public pricing is typically shown in USD or GBP on Scentbird’s site.
Where local pricing is not listed, price details may vary by payment method and region.
| Plan name | Term | Cancelability mid-term | Price (Nigeria) |
|---|---|---|---|
| Monthly subscription | 1 month | Cancelable before next billing | Varies |
| Prepaid multi-month | 3 / 6 / 12 months | Not cancelable mid-term (remains active until term end) | Varies |
| A la carte purchases | One-off purchase | Returnable for site credit (15 days) for eligible items | Varies |
Your consumer rights in Nigeria
Statutory cooling-off and refunds
Scentbird’s terms show no automatic 14-day cooling-off rights for Nigeria; UK customers have different protections under those terms.
Nigerian consumers should not expect the same statutory cooling-off rights referenced for UK customers.
Options if you have a dispute
- Request escalation through Scentbird support in writing and keep records of communications.
- Consider contacting your card issuer for a chargeback if you believe charges are unauthorized.
- You may also consult local consumer-protection authorities or legal advice if problems persist.
Customer experiences
Positive feedback
- Many users praise the ability to try multiple scents without buying full bottles.
- Customers report fast delivery, good packaging, and a wide selection; Trustpilot ratings indicate mixed but generally positive experiences for some.
Negative feedback
- Frequent complaints concern difficulty cancelling and unexpected or repeated billing.
- Other issues include delayed or missing shipments and dissatisfaction with customer service responsiveness.
Documentation checklist
Before contacting support
- Account email and username used with Scentbird.
- Subscription details: start date, plan type (monthly/multi-month), and recent billing dates.
- Order or shipment numbers for any disputed deliveries.
When escalating a problem
- Copies of cancellation attempts (screenshots from the app or emails) and timestamps.
- Receipts or bank/credit card statements showing the charges in question.
- Photos of damaged/defective items if requesting an exchange or refund.
Common mistakes
Assuming email cancellation always works
Many customers assume emailing support guarantees cancellation; some report continued charges after an email request.
Always confirm cancellation via the app or request a written confirmation from support with a cancellation date.
Missing platform-specific cancellations
If you subscribed through Google Play or the App Store, canceling via the Scentbird website may not stop renewals.
Always cancel in the platform where the subscription was purchased (Google Play or Apple subscriptions in Settings) to ensure it stops.
Comparative recap
Quick comparison
The table below summarizes the main cancellation routes and refund likelihood to help you choose the fastest method.
How to act
If you need immediate stop of renewals, use the app or the original platform (Google Play/App Store). For disputes, follow the documentation checklist.
| Method | How to cancel | Refund likelihood |
|---|---|---|
| Mobile app | Account → Manage Subscription → Cancel Subscription (app confirmation recommended) | Low - refunds uncommon; shipment may still be sent if billed |
| Website / Email | Contact support at [email protected] or use the contact form | Low - multi-month plans not cancellable mid-term; refunds rare |
| Google Play | Google Play Store → Payments & subscriptions → Subscriptions → Scentbird → Cancel | Low - platform-managed subscription; refunds rare unless defective |
| App Store (iOS) | iOS Settings → [your name] → Subscriptions → Scentbird → Cancel | Low - cancel through Apple to stop renewals; refunds handled per Apple/Scentbird rules |
After cancelling
What to check immediately
- Look for a cancellation confirmation in your app or email; save it for records.
- Check your next billing date and recent charges to confirm no further renewals were processed.
Helpful links and next steps
- Scentbird contact/help: scentbird.com/contact.
- Scentbird terms and refund policy: scentbird.com/terms.
- If subscribed via Google Play, manage at the Google Play Store; if via Apple, manage subscriptions in iOS Settings.
Address
Local (Nigeria) postal address
No Nigeria-specific postal or office address for Scentbird was found in available sources.
Consumers in Nigeria should use the email and web contact methods below for support and cancellations.
Support contacts
- Customer Experience email: [email protected].
- Help/contact page: https://www.scentbird.com/blog/contact/.
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Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.