Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Yumi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Yumi: Easy Method
What is Yumi
Service overview
Yumi is a baby-food company that offers prepared baby meals and related products, sold as single purchases and as recurring subscriptions. The service includes weekly or monthly subscription plans that deliver baby food to customers who sign up on helloyumi.com.
Common use
Customers typically use Yumi for convenient, organic baby meals and snacks delivered on a schedule. Subscriptions are managed online and via customer support.
How to cancel Yumi
Cancel online via "My Account"
- Sign in to helloyumi.com and go to "My Account".
- Locate your active subscription and select "Cancel" or "Pause" according to the on-screen options.
- Confirm the cancellation and keep a screenshot or confirmation email for your records.
Cancel by email or support
- Email support at support@helloyumi.com requesting cancellation. Include your account email and order/subscription details.
- State clearly whether you want to pause or fully cancel and request confirmation of the action and effective date.
- Cancel or pause before the next scheduled billing date to avoid the next charge; billing dates are emailed (weekly plans billed weekly, monthly plans billed every four weeks).
What happens when you cancel
Access and future deliveries
After cancellation, future scheduled deliveries should stop. You will retain access to any orders already processed or shipped before cancellation.
Account and data
Yumi may retain account data for operational or legal reasons. You should request confirmation of the cancellation and any data retention or deletion policies from support.
Will I get a refund?
Standard refund policy
Yumi's terms state that amounts charged or paid prior to cancellation are generally non‑refundable. There is no blanket statutory 14‑day refund right stated in Yumi's public terms.
Exceptions and timing
- If you are dissatisfied with a product, contact customer service within 24 hours of delivery; Yumi may, at its discretion, issue a full or partial credit or refund.
- Credits issued are not cash or cash equivalents. Any refund or credit outcome is discretionary and depends on prompt contact and Yumi's assessment.
Yumi plans and pricing
Overview
The following prices are taken from available listings and may be import estimates. There is no verified local NGN subscription pricing for Nigeria on Yumi's site.
Notes on availability
Prices below are shown in euros as listed; availability and shipping to Nigeria may vary through third‑party retailers.
| Plan | Price | Period | Features |
|---|---|---|---|
| YUMI Rice‑Free Baby Puffs (6‑count, imported) | €67.30 | Single purchase | Organic, no added sugar, gluten‑free, rice‑free toddler snack puffs |
| YUMI Smoothie Melts (6‑count, imported) | €88.07 | Single purchase | Organic, no added sugar, gluten‑free, toddler puree melties |
Your consumer rights in Nigeria
Local law and limitations
Yumi's terms do not reference Nigerian consumer‑protection statutes or a 14‑day cooling‑off period. That means the company relies on prompt customer contact and discretionary handling of refunds.
What you can do
- Review Nigerian consumer protection laws or contact a local consumer agency for guidance on statutory rights.
- If you believe local law gives you additional rights, raise them clearly with Yumi support and keep written records of all communications.
Customer experiences
Positive feedback
Many parents praised Yumi for good food quality, clean ingredients, and responsive customer service in some cases. Users valued the convenience and organic ingredients for baby food.
Negative feedback
There are multiple reports of poor customer service, difficulties obtaining refunds, continued billing after cancellation, product quality issues (watery or spoiled food), damaged jars, website glitches, and delivery delays.
Documentation checklist
Before cancelling
- Account email and full name used for the Yumi account.
- Subscription or order number and scheduled billing date.
- Screenshots of your subscription page showing renewal date.
If requesting a refund or credit
- Delivery date, order number, and photos of the product or damage.
- Proof of payment (bank or card transaction) and any confirmation emails.
- Copies of all communications with support and the time you first reported the issue.
Common mistakes
Timing errors
A common mistake is cancelling after the next billing date - you must cancel or pause before the next scheduled charge to avoid being billed. Billing cadence is sent by email.
Communication errors
Another frequent issue is inadequate documentation when contacting support. Not including order numbers, photos, or clear cancellation requests can delay resolution or lead to ongoing charges.
Comparative recap
Quick comparison
| Aspect | Yumi (Nigeria customers) |
|---|---|
| Cancellation methods | My Account on helloyumi.com or email support@helloyumi.com |
| Refund likelihood | Generally non‑refundable; discretionary credits/refunds if reported within 24 hours of delivery |
| Key timing requirement | Cancel or pause before the next scheduled billing date (weekly or every four weeks) |
| Main risk | Ongoing billing after cancellation and limited refund guarantees; keep records and follow up promptly |
Takeaway
Act early, document everything, and request written confirmation to reduce the chance of unwanted charges. If issues persist, escalate with evidence and consider local consumer advice.
After cancelling
Confirmations and record keeping
Keep your cancellation confirmation email or screenshot. Save order numbers, payment receipts, and any reply from support for proof in case of continued billing.
If charges continue or you need help
- Contact support@helloyumi.com with your documentation and request immediate correction.
- Refer to Yumi's Terms & Conditions: Yumi Terms & Conditions.
- If unresolved, check with your bank or card provider about disputing charges and seek local consumer protection assistance if necessary.
Address
Registered address
Yumi, 218 NW 24th St, Miami, FL, 33127, Attn: Legal Department.
How to contact legal or support
For customer support email support@helloyumi.com. For legal correspondence, use the registered address above and include full account and order details.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.