Cancel Lime: Complete Guide

What is Lime

Service overview

Lime is a micromobility company that provides app-based access to electric scooters and bikes and subscription products such as LimePass. The service is mainly app-driven and generally managed through the Lime mobile application.

Where this guide applies

This guide explains how to cancel Lime subscriptions and related services for users in Nigeria, based on Lime's published terms and general policies. Local availability of ride services is limited and Lime does not publish Nigeria-specific terms.

How to cancel Lime

Cancel LimePass (in-app)

• Open the Lime app and sign in to your account.
• Go to the LimePass section (or Wallet).
• Choose Manage or Membership and select Cancel.
• Cancel at least 24 hours before your next scheduled payment to avoid the next charge.

Cancel other subscriptions (general)

• Open the Lime app and go to Wallet → Manage → Cancel Membership (or account subscriptions area).
• Confirm cancellation in the app prompts. You will typically retain access through the end of the current billing cycle.
• If you bought via a platform (App Store / Google Play), also check the platform subscription settings and cancel there if required.

Cancel reservations or bookings

• If you made a reservation through the app or web and wish to cancel, use the reservation screen and select Cancel before the ride begins.
• If Lime rejects a reservation after a charge, Lime’s policy states you will receive a refund for that charge.

What happens when you cancel

Access after cancellation

When you cancel a paid membership, you generally retain access until the end of the current billing cycle. Features tied to the membership usually remain available until that time.

Renewal and billing

Cancellation prevents future automatic renewals but does not usually produce a refund for the period already paid. Partial-month credits are generally not issued under Lime’s published terms.

Account data and records

Lime may retain account and ride data as described in its privacy policy and user agreement. Keep copies/screenshots of receipts, tickets, and correspondence if you need to dispute charges later.

Will I get a refund?

General refund policy

Generally, Lime does not offer refunds for subscriptions or unused membership time except where required by law or at Lime’s discretion. This is the standard position in Lime’s user agreements.

Exceptions and specific cases

• If a reservation is rejected after you were charged, Lime states it will issue a refund for that charge.
• Pricing or technical errors that lead to incorrect charges may be refunded at Lime’s discretion or under consumer protection rules.
• In EEA/UK jurisdictions, there is a 14‑day right of withdrawal for new LimePass purchases unless you’ve started using the service; a proportional charge may apply if used.

What applies in Nigeria

Lime’s published terms do not reference Nigerian-specific refund rules. Therefore refunds in Nigeria will likely follow Lime’s general policy unless local law requires otherwise.

Lime plans and pricing

Overview of plans

There is limited public information about Lime pricing specific to Nigeria. Where service is available in other countries, offerings include pay-as-you-go rides and subscription passes (LimePass).

Pricing table

Your consumer rights in Nigeria

Applicable local law

Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) provides general consumer protections, including rights to redress and protection from unfair business practices.

How this affects Lime users

• Lime does not publish Nigeria-specific terms, so local law may provide additional rights not listed in Lime’s global terms.
• If you believe a refund or remedy is required under Nigerian law, you can raise the issue with the Federal Competition and Consumer Protection Commission (FCCPC).

Practical steps under Nigerian law

Keep records of charges, receipts, screenshots, and support communications when seeking redress locally. If a company does not respond, you may file a complaint with the FCCPC or seek consumer legal advice.

Customer experiences

Positive reports

Some users praise Lime for being a convenient and quick way to travel short distances and for frequent availability in their cities.

• Users report timely refunds when vehicles fail or when service issues occur.
• Subscriptions can be useful for regular commuters when pass pricing is favourable.

Negative reports

Other users report issues with vehicle faults (flat tyres, broken parts), difficulties finding or parking vehicles, and unexpected charges.

• Customer service responsiveness varies by market.
• App delays when ending rides have been reported to cause extra charges in some cases.

Documentation checklist

Evidence to collect

• Account email and phone number used with Lime.
• Order confirmations, subscription receipts, and bank/credit card statements showing charges.
• Screenshots of app subscription pages, cancellation confirmation, reservation screens, and error messages.

Communication records

• Support ticket numbers and dates of contact with Lime.
• Photos or video of vehicle faults or incident locations (if relevant).
• App version and device details if technical issues are involved.

Common mistakes

Timing errors

Waiting until after the renewal charge posts is a common mistake. Cancel subscriptions at least 24 hours before the next payment if you want to avoid the next month's fee.

Assuming regional rules apply

Assuming the 14‑day EEA/UK withdrawal right applies in Nigeria can lead to disappointment. That right applies only in those jurisdictions; Nigerian outcomes depend on local law and Lime’s regional policies.

Poor documentation

Not saving receipts, screenshots, or support messages makes disputes harder. Always capture proof of purchases, cancellations, and any in-app errors immediately.

Comparative recap

Quick action comparison

After cancelling

What to do immediately

Save cancellation confirmation, screenshots, and any reference IDs. Check your bank or card statements for pending or posted charges after cancellation.

Where to get help

• Lime Help Center - general support and LimePass terms.
• Lime Legal / User Agreement - terms that govern subscriptions and refunds.
• Contact your bank or card issuer to dispute unauthorised or incorrect charges if necessary.

Follow-up actions

If you do not receive an expected refund, escalate via Lime support with your documentation and consider contacting the FCCPC for consumer advice in Nigeria.

Address

Corporate contact address

Neutron Holdings, Inc.

85 2nd Street, Suite 100, San Francisco, CA 94105, USA

Notes about local addresses

No official Nigerian Lime address or Nigeria-specific support postal address is published. Use in-app support or the global corporate address above for written correspondence.