Serviço de cancelamento N.º 1 em Portugal
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Rain.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Rain: Complete Guide
What is Rain
Company overview
Rain is a South African mobile data and home internet provider known for low-cost, month-to-month data plans and fixed wireless (4G/5G) home services. It markets simple, unlimited-style packages and SIM-only options in South Africa.
Service scope
Rain operates in South Africa and does not currently offer commercial mobile or home internet services in Nigeria. Customers in other countries may still contact Rain for correspondence or device-related matters.
How to cancel Rain
Online or app cancellation
- Log in to your Rain account or the Rain app and look for "Cancel", "Manage subscription" or "Close account".
- Follow on‑screen prompts to confirm cancellation and note any confirmation number or reference.
- Ensure any outstanding device payments or unpaid bills are settled before completing cancellation.
By phone, email or post
- Contact Rain support via official channels and request cancellation; keep a written record of the request and reference number.
- If sending postal correspondence, use the Nigeria office address below and send by registered post with proof of delivery.
- It is advised to give a 30‑day notice, especially when a device contract applies, even though Rain states no formal cancellation fee.
What happens when you cancel
Access and service
Service access typically stops at the end of the billing period or after any notice period specified during the cancellation process.
If you have a home router or SIM service, data and voice access will cease once the account is closed and any device obligations are addressed.
Billing and device obligations
Rain does not generally charge a formal cancellation fee, but outstanding device payments and unpaid bills must be cleared before closure.
Some users report continued billing when cancellation was not processed correctly, so retain confirmation and monitor statements. User reports.
Will I get a refund?
General policy
Rain does not publish a structured, broad refund policy for subscriptions and its public terms do not appear to include a 14‑day statutory right to refund.
Refunds are therefore not guaranteed by a standard published policy and often depend on the specifics of the case and account status. Reported summary.
Exceptions and dispute handling
- Refunds may be considered for billing errors or proven wrongful charges, but several customers report difficulty obtaining timely refunds.
- If a refund is denied or delayed, keep evidence (bank statements, cancellation confirmation) and escalate through Rain’s support channels or local consumer authorities.
Rain plans and pricing
Plans summary
Below are example plans and prices converted into Euros from South African Rand as reported; these reflect South African offerings and not services in Nigeria.
Notes about pricing
Prices were converted at an approximate 2025 rate (R1 ≈ €0.051). Rain does not currently offer services in Nigeria; these rows are for reference only.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Rain Mobile (4G SIM-only) | €8.42 | Monthly | 2 GB data, 60 min voice, 100 SMS |
| RainOne Home (5G Home WiFi bundle) | €31.87 | Monthly | Unlimited 5G WiFi + free calls & data for 2 phones (2 GB each, 60 min each) |
Your consumer rights in Nigeria
Relevant law
Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2018, which provides rights to fair treatment, accurate billing and proper cancellation and refund procedures.
These protections apply to transactions governed by Nigerian law; they do not appear explicitly in Rain’s publicly stated terms.
How to escalate
- If Rain continues to charge after cancellation or refuses a valid refund, gather evidence and file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
- Use formal dispute channels: your bank/card issuer for unauthorized charges, Rain support, and the FCCPC if unresolved.
Customer experiences
Positive experiences
Some users report reliable performance from Rain’s Unlimited 4G package in locations where coverage is strong, noting satisfactory speed and value in those cases.
Positive reports tend to be location-dependent and influenced by local signal quality.
Negative experiences
- Multiple users report continued debits after attempting cancellation and slow or no refund resolution. Example report.
- Other complaints include severe speed drops and poor responses from support, and billing issues that require outstanding payments to be cleared before cancellation is accepted.
Documentation checklist
Documents to prepare
- Account number and customer ID shown on your Rain account or invoice.
- Copy of the device contract (if applicable) and any device payment schedules.
- Bank statements or card statements showing disputed charges.
What to record
- Dates and times of cancellation requests, names of support agents, and reference or confirmation numbers.
- Email copies, screenshots of in‑app cancellation screens, and registered post receipts if you mailed a cancellation letter.
Common mistakes
Not getting written confirmation
A frequent error is cancelling verbally or over chat without retaining written confirmation. Without a reference number or email, proving cancellation is harder and disputes take longer.
Assuming outstanding balances disappear
Some customers assume cancellation ends all obligations immediately; however, unpaid bills or device installments usually remain and can block closure or trigger continued billing.
Using informal channels only
Relying solely on third‑party posts or social media for proof can fail. Always use official Rain channels and keep copies of direct communications to strengthen your case.
Comparative recap
At a glance
The table below summarizes core points to watch when cancelling Rain and how to act under Nigerian consumer protections.
Actionable summary
| Topic | Rain (observed) | What to do in Nigeria |
|---|---|---|
| Contract type | Month‑to‑month for most plans; device contracts may apply. | Check device payment terms and keep contract copies; expect to settle outstanding balances. |
| Cancellation fee | No formal cancellation fee generally stated, but device obligations may remain. | Request written confirmation that no fee applies and confirm final balance. |
| Refunds | No structured refund policy publicly stated; refunds reported as difficult in some cases. | Gather evidence and escalate to bank and FCCPC if Rain will not refund valid charges. |
| Billing disputes | Users report ongoing charges if cancellation not properly processed. | Monitor statements closely after cancellation and lodge disputes immediately if charges continue. |
| Availability | Rain services are offered in South Africa; not active in Nigeria. | Use the provided local correspondence address for mail and escalate locally where appropriate. |
After cancelling
What to monitor
Check bank or card statements for at least two billing cycles to ensure no further debits occur after cancellation date.
If you see unexpected charges, contact Rain support immediately and raise a dispute with your bank or card issuer.
Useful links and next steps
- Rain cancellation discussion and reports: TechCabin summary.
- Community reports of billing issues: Reddit thread.
- File complaints with the Nigerian regulator: Federal Competition and Consumer Protection Commission (FCCPC).
Address
Postal address
Use this address for written correspondence and registered mail related to cancellations or device returns.
6 Tola Adewunmi Street, TAAT Estate, Maryland, Lagos
How to use the address
Send letters by registered post and include your account number, full name, contact details and a clear statement requesting cancellation.
Keep the postal proof of delivery and record the date the letter was posted for escalation if needed.
FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.