Cancel Wizz Air: Easy Method

What is Wizz Air

Overview

Wizz Air is a low-cost European airline operating scheduled flights across Europe and select international routes. It sells fares with optional add-ons and different cancellation and refund rules depending on the fare and services purchased.

Relevance for Nigeria

Passengers in Nigeria who book Wizz Air flights (or connect via third countries) are subject to Wizz Air's published policies and the protections of applicable regulations such as EC 261/2004 when the rules apply.

How to cancel Wizz Air

Online via WIZZ Account or website

• Log in to your WIZZ Account and locate the booking.
• Follow the cancel-flight option; voluntary cancellations must be made up to 3 hours before scheduled departure.
• Cancellation fees will apply unless WIZZ Flex was purchased, in which case refunds are issued as WIZZ credits.

Other cancellation channels

• Wizz Air mobile app: use the booking management area to cancel before the 3-hour cutoff.
• Call Centre or customer service: contact support to request cancellation and ask about cash refund options.
• Airport check-in counter: cancellations can be requested at the airport but fees and availability vary by timing and fare.

What happens when you cancel

Booking status and access

Once you cancel, the booking status will update in your WIZZ Account and you should receive a confirmation e-mail or notification. Keep this for your records.

If you booked through an agent or third party, contact them as well because agent-handled bookings may follow different processes.

Credits, fees and data

Voluntary cancellations normally generate WIZZ credits unless WIZZ Flex applies; cancellation fees are deducted where applicable.

Personal and booking data remain retained by Wizz Air according to its privacy policy; credits are linked to the passenger or booking and managed in the WIZZ Account.

Will I get a refund?

Voluntary cancellations

• Voluntary cancellations generally result in a refund in WIZZ credits.
• Cash refunds for voluntary cancellations are possible but typically require contacting the Call Centre to request refund to the original payment method.

Airline cancellations and delays

• If Wizz Air cancels your flight or delays it significantly (examples include delays >5 hours), you may request a full refund to the original payment method or accept WIZZ credits.
• Under EC 261/2004, additional reimbursement or compensation may apply for eligible cancellations or long delays; Wizz must honour those rights where the regulation applies.

Exceptions and compassionate cases

• Wizz Air provides compassionate-cancellation consideration for an immediate family member's death up to roughly 30 days before departure; submit a death certificate (often required within 7 days) to request a refund.
• Check specific fare conditions and contact customer service for exceptional circumstances.

Wizz Air plans and pricing

Membership and plans

Below are the WIZZ membership plans and published annual prices from available sources. Prices in EUR; local availability and promotional rates may vary.

Table of plans

Your consumer rights in Nigeria

Nigerian protections

Passengers in Nigeria are protected by Nigerian consumer protection laws and national aviation regulations which provide general rights against unfair commercial practices.

Wizz Air's published terms apply to bookings, but local law may offer additional remedies for consumer disputes within Nigeria.

Escalation and enforcement

• If Wizz Air does not resolve a dispute, escalate to Nigerian consumer protection agencies or the Nigerian Civil Aviation Authority as appropriate.
• Keep records of communications, receipts and booking references to support any complaint or claim to local authorities.

Customer experiences

Positive reports

Some passengers report smooth bookings, successful online check-in and efficient airport service, describing experiences as "perfect from start to finish" in reviews.

Discount club and promotional fares are appreciated by frequent travellers for saving on fares and baggage.

Negative reports

Common complaints include glitches with online check-in, app/website errors that affect bookings, and difficulty obtaining refunds or timely customer service responses.

Passengers also report being charged high airport fees, facing overbooking or denied refund claims in disputed cases.

Documentation checklist

What to prepare for a cancellation or refund

• Booking reference (PNR) and passenger full name as on ticket.
• WIZZ Account login details and confirmation e-mails or screenshots.
• Original payment receipt or card used for purchase.
• Passport or identity document for the passenger.

Additional documents for special cases

• Death certificate for compassionate-cancellation requests (submit within the timeframe requested).
• Evidence of flight disruption (notifications from Wizz Air), boarding passes if available, and correspondence with customer service.
• Any receipts or proof of additional expenses if seeking EC 261/2004 compensation for delays or cancellations.

Common mistakes

Missing the cancellation window

Attempting to cancel after the 3-hour pre-departure deadline often results in no voluntary refund and possible forfeiture of the fare.

Always check the exact scheduled departure time and your time zone before initiating cancellation.

Assuming automatic cash refunds

Many passengers expect a cash refund for voluntary cancellations; in practice refunds are typically issued as WIZZ credits unless you specifically request a cash refund via Call Centre.

Not saving cancellation confirmations or evidence of submission can make disputes harder to resolve later.

Comparative recap

Quick comparison

The table below summarises key differences between voluntary cancellation, WIZZ Flex and airline-initiated cancellations for quick reference.

Table summary

After cancelling

Follow-up actions

Save your cancellation confirmation and monitor your WIZZ Account for credits or refund status. Note any reference numbers provided by customer service.

If you requested a cash refund, follow up with the Call Centre and allow processing time stated by Wizz Air; keep bank and card statements for verification.

Useful links

• Wizz Air: How to cancel a flight
• Wizz Air: Refund policy and eligibility
• Guide: WIZZ Flex and cancellation credits

Address

Wizz Air headquarters

Wizz Air Hungary Ltd. Laurus Offices, Kőér Street 2/A, Building B, Budapest 1103, Hungary

Notes on written correspondence

If you send physical documents or formal letters, include your booking reference, contact details and copies of supporting documents.

Use tracked mail where possible and retain proof of posting for any escalation or dispute.