Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dstv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel DStv: Easy Method
What is DStv
Overview
DStv is a subscription satellite and streaming television service operated by MultiChoice, offering a mix of local and international channels for Nigeria and other African markets.
Services included
Packages range from entry-level plans with basic news and entertainment to top-tier bundles that include premium sports, movies and live events.
How to cancel DStv
Online cancellation
- Log in to your DStv account at dstv.com/ng.
- Navigate to the subscription or account settings and select the option to cancel or stop subscription.
- Follow the on-screen prompts and keep any confirmation number or email for your records.
Phone, SMS and in-person options
- Call DStv customer care from Nigeria and request cancellation; note the reference or ticket number given.
- Visit a DStv service centre or an Abuja branch in person to submit a cancellation request and any required documents.
- Send a written cancellation letter or email to the corporate address if required; keep a copy and proof of delivery.
What happens when you cancel
Access after cancellation
Cancellation typically stops future charges but your access may continue until the current billing period ends, depending on your payment date and DStv's terms.
Account and data handling
DStv retains account and billing records per their policies; you may lose access to recordings, settings or personalized features when your subscription ends.
Will I get a refund?
General refund policy
Refunds are usually governed by DStv's terms and the nature of the payment. Standard practice often does not provide prorated refunds for unused days within a billing cycle.
Exceptions and how to claim
- Refunds or credits may be considered for billing errors, duplicate charges or service outages; you must contact customer service and provide proof.
- Keep transaction receipts, bank statements and any error messages when requesting a review or refund.
DStv plans and pricing
Price summary
Below are the common DStv plans and their monthly EUR prices with brief features. Naira equivalents are based on an average exchange rate of ₦1,660 per EUR (March 2025) and may vary.
Pricing notes
Prices are based on the March 2025 DStv Nigeria subscription rates and an average exchange rate of ₦1,660 per EUR (March 2025).
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Premium | €26.81 | Monthly | Top-tier entertainment, sports, movies |
| Compact Plus | €18.07 | Monthly | Strong sports and entertainment mix |
| Compact | €11.45 | Monthly | Balanced entertainment and news |
| Confam | €6.63 | Monthly | Family-oriented content mix |
| Yanga | €3.61 | Monthly | Local Nigerian plus selected international shows |
| Padi | €2.65 | Monthly | Entry-level with basic news and entertainment |
Your consumer rights in Nigeria
Basic consumer protections
As a consumer in Nigeria you have the right to fair treatment, clear terms and remedies for misleading or unfair practices under national consumer protection laws.
Where to escalate
- Contact DStv customer service first to resolve disputes directly.
- If unresolved, you may escalate complaints to the Federal Competition and Consumer Protection Commission (FCCPC).
- For matters involving telecom billing or payment platforms, consider contacting the Nigerian Communications Commission (NCC) if relevant.
Customer experiences
Common reasons for cancelling
Many customers cancel due to cost, channel changes, moving to streaming alternatives, or intermittent service issues.
Typical interactions with support
Users report varied experiences: some receive retention offers or easy online cancellations, others face wait times or follow-up requests for documentation.
Documentation checklist
Essential documents
- Account number, registered phone number and email address.
- Proof of identity (ID card, passport or driver's licence) as required.
- Proof of payment or recent invoice showing subscription charges.
Optional supporting items
- Written cancellation letter or email copy with signature if submitting offline.
- Any error messages, screenshots or call reference numbers for dispute claims.
Common mistakes
Missing timing and billing details
Customers sometimes cancel without checking their billing cycle and expect immediate service termination or a pro rata refund.
Failure to return equipment or stop payments
Not returning rented decoders or forgetting to cancel recurring payment mandates can lead to further charges or equipment fees.
Comparative recap
Quick plan comparison
The table below compares monthly EUR prices, approximate NGN equivalents (using ₦1,660/EUR), and which audience each plan suits best.
Exchange rate note
NGN equivalents are approximate and subject to exchange rate fluctuations; use them as a guide rather than a final billed amount.
| Plan | Price (EUR) | Approx. Price (NGN) | Best for |
|---|---|---|---|
| Premium | €26.81 | ₦44,505 | Households wanting all sports, movies and premium content |
| Compact Plus | €18.07 | ₦29,996 | Viewers focused on strong sports and entertainment |
| Compact | €11.45 | ₦19,007 | Balanced mix of entertainment and news |
| Confam | €6.63 | ₦11,006 | Families seeking general entertainment |
| Yanga | €3.61 | ₦5,993 | Viewers wanting local Nigerian content |
| Padi | €2.65 | ₦4,399 | Entry-level customers wanting basic channels |
After cancelling
Confirming closure
Keep any cancellation confirmation, ticket number or email and verify that no further charges appear on your bank statements after the expected end date.
Useful links and next steps
- Official DStv Nigeria: dstv.com/ng
- MultiChoice Nigeria support pages and contact details: multichoice.com
- Federal Competition & Consumer Protection Commission (FCCPC): fccpc.gov.ng
Address
Corporate correspondence
For official letters, complaints and written cancellations, use the Lagos corporate address below. This address is used for correspondence and complaints.
Mailing address
Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.