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Cancel FOXTEL
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I hereby notify you of my decision to terminate the contract relating to the Foxtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Foxtel: Easy Method
What is Foxtel
Overview
Foxtel is an Australian pay-television and streaming service provider that offers live TV, on-demand content and sports platforms (including Foxtel-branded services and Kayo).
It operates subscription services that can be delivered via set-top boxes (residential contracts) or streaming apps and third-party app stores.
Availability
Foxtel is primarily an Australian service and is not officially available or localized for Nigeria.
Because there is no local pricing or direct Nigerian service, subscribing from Nigeria may involve using international payment methods or app stores and limited local support.
How to cancel Foxtel
Streaming subscriptions (Foxtel Now / Kayo)
- Sign in to your Foxtel account on the web or the relevant app.
- Locate "Manage Subscription" or "Account" and choose the cancel option.
- Cancel anytime; access remains until the end of your current billing cycle. No pro‑rata refunds apply.
Residential (set-top box) and app-store subscriptions
- Residential plans under contract: contact Foxtel customer support or the Customer Resolutions Team for a formal cancellation request.
- If you subscribed via Apple App Store or Google Play you must cancel through that store - deleting the Foxtel app does not cancel your subscription.
- For residential cancellations, expect equipment-return requirements and possible Early Termination Fees (ETFs).
What happens when you cancel
Access and billing
Streaming services remain active until the end of the current billing period after you cancel.
No partial‑month or pro‑rata refunds are applied once a billing period has started.
Account and equipment
For set‑top box contracts you will usually need to return Foxtel equipment to avoid non‑return fees.
Cancelling may trigger Early Termination Fees if you end a fixed‑term residential contract early; amounts can be substantial.
Will I get a refund?
General policy
Foxtel generally does not offer pro‑rata or partial‑month refunds once a billing period has begun.
Refunds, when given, are usually provided as account credits or free months rather than cash refunds.
Exceptions and timing
- Major service failures or prolonged outages may qualify for refunds or credits under consumer law in the relevant jurisdiction.
- Refunds (if issued) are returned to the original payment method; processing commonly takes days to a few weeks (2 - 4 weeks typical).
- If you subscribed through an app store, refunds and cancellations are handled by Apple or Google according to their policies.
Foxtel plans and pricing
Pricing overview
Foxtel does not publish localized Nigerian pricing and is not officially available in Nigeria.
Where local pricing is absent, plan costs and currency will vary by region and platform.
Table of plans
| Plan / Service | Price (NGN) | Price (EUR) | Notes |
|---|---|---|---|
| Streaming (Foxtel Now / Kayo) | Varies | Varies | Cancel anytime; no pro‑rata refunds. |
| Residential (set‑top box) | Varies | Varies | May require contract; ETFs and equipment returns apply. |
| App‑store subscription (iOS / Android) | Varies | Varies | Manage and cancel via Apple App Store or Google Play only. |
Your consumer rights in Nigeria
Relevant law and regulator
In Nigeria, consumer protection is overseen by the Federal Competition and Consumer Protection Commission (FCCPC).
The FCCPC enforces consumer rights under Nigerian law, including rights related to unfair contract terms and service failures.
How to escalate a dispute
- First, raise the issue directly with Foxtel support and keep written records of all communications.
- If unresolved, contact the FCCPC (for complaints about cross‑border services they may advise on jurisdiction or next steps).
- Keep receipts, contracts and correspondence to support any complaint or dispute resolution process.
Customer experiences
Positive feedback
Some users praise certain Foxtel hardware (for example, newer set‑top models) for improved performance and smoother playback.
Streaming services are appreciated for content selection and live sports access where available.
Negative feedback
- Many reviews note difficulty cancelling, delays in refunds or credits, and unresponsive support staff.
- Complaints include buffering, on‑demand playback issues, and occasional greyed‑out or hidden cancel options.
Documentation checklist
Required account items
- Account username/email and customer number.
- Proof of identity (if requested) and billing/payment details.
- Order confirmation, contract copy, and payment receipts.
Equipment and correspondence
- Set‑top box serial numbers and receipt for returned equipment (if applicable).
- All emails, chat transcripts or support case numbers relating to your cancellation.
- Postal address for formal notices: Customer Resolutions Team PO Box 649, Collins Street West, VIC 8007.
Common mistakes
Deleting the app instead of cancelling
Removing the Foxtel app does not cancel an App‑Store subscription and will not stop recurring charges.
Always cancel through the App Store or Google Play for store subscriptions, or via your Foxtel account for direct subscriptions.
Not returning equipment or overlooking contract terms
Failing to return set‑top boxes can generate non‑return fees. Read your contract for equipment return instructions and timelines.
Cancelling a fixed‑term residential contract without checking for an Early Termination Fee can lead to unexpectedly large charges (up to around US$300 reported).
Comparative recap
Quick comparison
| Feature | Streaming (Foxtel Now / Kayo) | Residential (set‑top box) | App‑store subscription |
|---|---|---|---|
| Cancel flexibility | Cancel anytime; access until billing end | May be contract‑bound; early cancel may incur ETF | Cancel via App Store / Google Play only |
| Pro‑rata refunds | No | No (subject to contract) | Handled by app store policies |
| Early Termination Fee | No | Possible (reported up to ~US$300) | Not applicable to store billing, but app store refund rules apply |
| Equipment return | Not applicable | Required to avoid non‑return fees | Not applicable |
| Availability in Nigeria | Not officially available | Not officially available | Possible via international App Store accounts |
After cancelling
What to check immediately
Confirm cancellation by saving the confirmation page, email or support case number.
Check your bank or card statement for any residual charges during the next billing cycle and keep records.
Helpful links and resources
- Foxtel official site - general support and contact options.
- ajust.com.au - Foxtel refunds summary - third‑party summary of refund policy.
- 19pine.ai - cancellation guide - practical cancellation steps.
- Foxtel India refund page - example of regional refund handling and timelines.
- Federal Competition & Consumer Protection Commission (FCCPC) - Nigeria consumer protection regulator.
Address
Postal address for formal cancellations
Customer Resolutions Team PO Box 649, Collins Street West, VIC 8007.
Headquarters / alternative contact
For general corporate correspondence, use Foxtel’s official contact channels listed on their website.
If you need to escalate from Nigeria, retain all documentation and consider contacting the FCCPC for guidance on cross‑border consumer disputes.