Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kayo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kayo: Easy Method
What is Kayo
Overview
Kayo is a sports streaming service known for multi-sport coverage and the ability to stream concurrently on multiple devices.
It is primarily targeted at the Australian market and offers live and on-demand sports content and exclusive programming.
Availability
Kayo is not officially available in Nigeria; access from Nigeria often requires workarounds such as VPNs.
Public information and pricing are usually listed in AUD or USD for Australian customers rather than in Nigerian Naira.
How to cancel Kayo
If you subscribed via Apple App Store (iOS)
- Open Settings on your iOS device.
- Tap your Apple ID, then Subscriptions.
- Select Kayo and choose "Cancel Subscription".
- Cancellation is effective at the end of the current billing period.
- See Kayo Apple cancellation guide for details.
If you subscribed via Google Play Store (Android)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & Subscriptions → Subscriptions.
- Select Kayo and tap "Cancel subscription".
- Follow on-screen prompts to confirm cancellation.
- See Kayo Google Play instructions.
If you subscribed directly via the Kayo website or app (direct-billed)
- Sign in to the Kayo website or app and open "My Account".
- Choose Cancel, then Confirm to end the subscription.
- Access typically continues until the end of your paid billing period.
- See Kayo direct cancellation guide.
What happens when you cancel
Access after cancellation
Once cancelled, you usually retain access to Kayo until the end of the current billing period.
No immediate cut-off is normally applied for standard cancellations through stores or direct billing.
Renewals and billing
Automatic renewal stops after cancellation, but you should check for confirmation to ensure billing ends.
Users have reported occasional ongoing billing despite cancelling; keep records and confirmations in case of disputes.
Account data
Account details and profile settings typically remain unless you explicitly delete the account.
Refer to Kayo terms or support for account deletion procedures if needed.
Will I get a refund?
Standard refund policy
Kayo’s published policy states there are no refunds or pro‑rata refunds for change‑of‑mind cancellations.
Access generally continues until the end of the billing period even after cancelling.
Exceptions and store refunds
- Apple subscriptions: refunds must be requested via Apple Support; Apple may grant pro‑rata refunds at its discretion.
- Exceptional technical failures: Kayo may consider refunds in limited cases, typically requiring written notification within 14 business days.
- See Kayo iTunes refund info and general refund summary.
Kayo plans and pricing
Pricing overview
Exact plan pricing for Nigeria is not published by Kayo and availability in Nigeria is unofficial.
Publicly listed Kayo prices are usually shown in AUD or USD for the Australian market.
Notes on cost for Nigerian users
Nigerian users accessing Kayo via VPN would commonly see monthly costs in the range of US$25 - 35 depending on plan and offers.
Actual prices you are charged depend on your payment method and region settings.
| Plan | Price | Notes |
|---|---|---|
| Standard plans | Varies | Kayo is not officially available in Nigeria; public prices listed in AUD/USD. Nigerian access often via VPN. |
Your consumer rights in Nigeria
Local legal framework
Nigeria’s Federal Competition and Consumer Protection Act 2018 offers consumer protections that may apply to unfair or misleading practices.
Statutory cooling‑off or refund rights are not addressed directly by Kayo’s policies.
Seeking redress
- If you believe cancellation or refund practices are unfair or misleading, you may contact local consumer protection authorities such as the Federal Competition and Consumer Protection Commission (FCCPC).
- Keep evidence: receipts, screenshots, confirmation emails, and records of communication for any complaint or dispute.
Customer experiences
Positive feedback
- Users praise Kayo’s wide variety of sports coverage and the ability to stream on multiple devices simultaneously.
- Exclusive content and breadth of live sports are commonly highlighted as strengths.
Negative feedback
- Frequent complaints include app instability: buffering, crashing, freezing and poor casting performance on devices like Chromecast and Android TV.
- Many users find the cancellation process frustrating, reporting ongoing billing after cancellation or difficulty accessing confirmation.
- Reports also mention quiet continued billing without reminders and poor streaming quality during popular live events.
Documentation checklist
What to gather before you cancel
- Subscription method (Apple, Google Play, or direct on Kayo).
- Payment receipts or bank/credit card statements showing the charge.
- Account email, username, and any confirmation emails from Kayo.
Evidence to keep if a dispute arises
- Screenshots of subscription status and cancellation confirmation screens.
- Copies of all correspondence with Kayo support and store support (Apple/Google).
- Dates of billing, cancellation attempts, and any error messages encountered.
Common mistakes
Not checking subscription source
Many users try to cancel via Kayo’s website when they actually subscribed through Apple or Google.
This can leave the active subscription intact and lead to continued billing from the store.
Missing confirmation and records
Failing to save cancellation confirmations or screenshots makes resolving billing disputes harder.
Always record the cancellation date and any confirmation number or email you receive.
Assuming automatic refunds
Assuming you will receive a pro‑rata refund is a common mistake - Kayo’s policy generally disallows change‑of‑mind refunds.
For Apple purchases, you must request refunds through Apple Support; do not rely on Kayo to issue these.
Comparative recap
Quick comparison format
The table below compares key attributes of Kayo with typical streaming services to help judge fit.
Use this as a high‑level reference for availability, pricing, cancellation and quality expectations.
| Feature | Kayo | Typical streaming service |
|---|---|---|
| Availability in Nigeria | Not officially available; access often via VPN | Many global services are available locally or have local variants |
| Pricing | Varies (commonly US$25 - 35/month via VPN) | Varies; often local currency pricing and regional offers |
| Cancellation | Cancel via Apple, Google Play or Kayo account depending on sign-up | Most services allow in‑app or web cancellation; store rules apply |
| Refunds | Generally no change‑of‑mind refunds; Apple/Google policies may apply | Varies by provider; some offer limited refunds or trials |
| Streaming quality & reliability | Strong content lineup but frequent user reports of instability | Varies; established global providers often have broader CDN support |
After cancelling
Confirm cancellation
- Check for a cancellation confirmation email or an in‑app confirmation screen.
- Save screenshots and any confirmation reference numbers for your records.
Useful links and next steps
- Kayo: Cancelling Your Kayo Subscription
- Kayo Support: How do I cancel?
- Kayo Support: Apple/iTunes refunds
- If you have unresolved billing after cancellation, contact the store (Apple/Google) and keep documentation for any complaint to local authorities such as FCCPC.
Address
Primary office
4 Broadcast Way L 5, Artarmon, New South Wales, 2064, Australia.
Notes on contacting Kayo
Kayo’s official support pages and the store (Apple/Google) are usually the fastest routes for subscription and billing issues.
For consumer protection matters in Nigeria, consider contacting local regulatory authorities and provide full documentation of your case.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.