Cancel Showmax: Easy Method

What is Showmax

Overview

Showmax is a streaming service offering TV shows, movies and live sports via subscription in Nigeria and other countries. It provides different plans for mobile-only and multiple devices, plus add-ons like Premier League access.

Key features

Features include on-demand entertainment, device-specific plans, and bundles with local partners such as MTN Play in Nigeria. Subscriptions can be started with a free trial where offered.

How to cancel Showmax

Via Web (Showmax.com)

• Sign in at Showmax.com.
• Go to Account → Plans and Payment → Manage Plan → Cancel Plan.
• Follow on-screen prompts to confirm cancellation; you will keep access until the end of your paid period.
• Note: if you subscribed through an app store, you must cancel with the app store (see below).

Via App Store (iOS) and Google Play (Android)

• iOS (Apple): Cancel subscriptions through Apple’s subscription settings in your Apple ID or the App Store - Showmax cannot cancel Apple-managed subscriptions for you.
• Android (Google Play): Open the Play Store → profile → Payments & subscriptions → Subscriptions → Showmax → Cancel subscription. Google sends confirmation by email.
• If you cancel via an app store, any refund or handling may be governed by Apple or Google policies in addition to Showmax rules.

Via MTN Play Nigeria bundles

• If you subscribed through MTN Play, cancel via the MTN Play portal or MTN customer channels.
• MTN Play subscriptions are listed as free cancellation - you may cancel anytime with no cancellation fee.
• Check MTN Play for confirmation messages and billing adjustments after cancellation.

What happens when you cancel

Access and viewing

After you cancel, you typically retain access to Showmax for the remainder of the paid billing period. Access ends at the end of that cycle unless you resubscribe.

Renewal and billing

Cancellation prevents future renewals; it does not usually refund the current billing period unless specific refund criteria are met. App-store subscriptions are prevented from renewing via the app store controls.

Account and data

Your account remains active for reactivation; Showmax retains account data according to its privacy and terms. If you want data removed, contact Customer Care and follow the data-deletion process.

Will I get a refund?

Standard refund policy

Showmax’s general rule is that monthly payments are non-refundable as far as the law allows. There is no automatic refund or credit for partially used months.

Free trial and timing

If you used a free trial (commonly 14 days where offered), avoid charges by cancelling before the trial ends. If you fail to cancel in time, the trial converts to a paid subscription and standard non-refundable rules apply.

Exceptions and eligibility

• Possible refunds include duplicate unused accounts or incorrect billing (double charge, wrong amount/date, billing without a valid subscription).
• Refunds may also be considered if a valid cancellation request was not actioned and no viewing occurred, or if a paid promotion/entitlement failed.
• Each refund request is assessed case-by-case by Customer Care and may be escalated for review.

How refunds are processed

To request a refund you must contact Showmax Customer Care and submit relevant evidence (receipts, screenshots, subscription IDs).

If approved, refunds may take approximately 4 - 7 working days to appear in your original payment method or as otherwise advised by Customer Care.

Showmax plans and pricing

Available plans

Below are example monthly plans and prices in euros with approximate NGN conversions using €1 ≈ ₦1,650 (March 2025 rate).

Pricing notes

Actual prices billed to customers may vary by region, currency conversion and promotional offers. Use the Showmax website or app for the price you will be charged.

Your consumer rights in Nigeria

Cancelling and billing

Under Nigerian consumer protection principles and common digital subscription norms, you can cancel anytime before the next billing cycle to avoid future charges.

Showmax’s stated terms typically do not guarantee refunds for partially used periods if the service terms state payments are non-refundable.

Escalation and remedies

If you believe you were billed incorrectly or service was not delivered, Showmax’s refund criteria permit claims for duplicate billing, incorrect amounts, or failure to activate service.

Unresolved disputes can be escalated to local consumer protection agencies if Customer Care does not resolve the issue to your satisfaction.

Customer experiences

Positive feedback

• Some users report good streaming quality and useful features, particularly in MTN Play listings and some user reviews.
• Certain customers have noted successful refunds or problem resolution when supported by clear evidence and prompt Customer Care response.

Negative feedback

• Common complaints include playback errors, app glitches, delays in content updates and difficulties streaming live shows such as Big Brother Naija.
• Several Nigerian users report payment or activation issues - payments processed but subscriptions not activated - and slow or unresponsive customer service in some cases.

Documentation checklist

What to gather

• Account email and Showmax subscription ID (if available).
• Payment receipts, bank/MTN/Play Store/Apple transaction records and timestamps.
• Screenshots showing subscription status, errors or failed activation.

How to present your request

• Contact Customer Care with a clear subject line and include the documents listed above.
• State the desired outcome (cancellation confirmation, refund, or account fix) and keep copies of all replies.

Common mistakes

Using the wrong cancellation route

A frequent mistake is cancelling on the Showmax website when the subscription was bought through Apple or Google Play. That does not stop the app-store-managed renewal.

Always cancel through the same channel you used to subscribe: Showmax site, Apple ID, Google Play or your telco (e.g., MTN Play).

Missing evidence or timing

Not saving receipts, screenshots or email confirmations reduces the chance of a successful refund claim. Take screenshots immediately after any failed activation or duplicate charge.

Also, waiting past the trial end or billing date often removes the option to avoid the charge; set reminders to cancel before the next billing date if you do not want to continue.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, where to manage each subscription, refund likelihood, and key notes for Nigerian customers.

When to use each method

Use the web route if you subscribed on Showmax.com, Apple settings for iOS subscriptions, Google Play for Android, and MTN Play for telco bundles.

After cancelling

Check confirmations

After cancelling, look for an on-screen confirmation and an email from the cancelling service (Showmax, Apple, Google or MTN). Save these as proof.

If you do not receive confirmation within 24 hours, contact the channel’s customer support and provide screenshots of your cancellation attempt.

Helpful links and next steps

• Showmax main site: https://www.showmax.com
• Showmax refund criteria: Refund criteria
• Google Play subscriptions help: Google Play subscriptions
• Apple subscriptions help: Apple subscriptions
• MTN Play (Nigeria) portal: MTN Play

If you need a legal notice under the EULA (clause 10.1), use the postal address below when sending formal cancellation or legal correspondence.

Address

Legal / cancellation notices

For legal notices, including those referenced under EULA clause 10.1 for Nigeria jurisdiction, send correspondence to the address below.

Mailing address

Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos, Nigeria