Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wetv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wetv: Easy Method
What is Wetv
Overview
WeTV is a streaming service offering TV shows, movies and premium content, including a VIP tier for ad-free and early access features. It operates via web, iOS and Android apps and also through third-party bundles.
Services
Subscribers get access to on-demand video libraries, occasional promotions and tiered plans. Billing and account management depend on how the subscription was purchased (direct, Apple, Google Play or a third party).
How to cancel Wetv
Cancel on the Web (direct subscription)
- Sign into your WeTV account at the WeTV website.
- Go to Account or Subscription settings.
- Choose Cancel subscription and confirm. Your access remains until the end of the billing period.
Cancel on iOS (Apple App Store)
- Open iPhone/iPad Settings and tap your name at the top.
- Tap Subscriptions, find WeTV and tap Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid the next charge; access continues until the current cycle ends.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap Menu or your profile icon.
- Tap Subscriptions, select WeTV and tap Cancel subscription.
- Cancel at least 24 hours before renewal; you keep access until the billing period ends.
Cancel third-party or bundled subscriptions
- If your subscription was purchased through a third party (carrier, bundle or another platform), cancel through that provider.
- Contact the third party directly for specific cancellation steps and confirmation.
What happens when you cancel
Access and renewal
Cancelling stops future recurring charges but does not immediately remove access. You can continue using WeTV until the end of the paid billing period.
Subscriptions must be cancelled at least 24 hours before renewal to prevent the next charge, per WeTV terms.
Account and data
Your account and profile data typically remain active after cancellation so you can re-subscribe later without losing settings.
If you want data removed, check WeTV’s privacy or account deletion options and request removal through account settings or support.
Will I get a refund?
WeTV refund policy
WeTV generally does not issue refunds or partial credits for cancelled subscriptions. No mid-cycle credits are granted as a standard policy.
Refunds are only provided where required by applicable law or at WeTV’s sole discretion.
Exceptions and dispute routes
- If you believe a charge is unauthorized or incorrect, contact the platform you used to pay (Apple, Google Play) first - those platforms have their own refund processes.
- If platform routes fail, you may contact your bank to inquire about chargeback options, or raise a complaint with local consumer authorities when applicable.
Wetv plans and pricing
Available plans (pricing)
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| WeTV VIP Monthly Subscription | €1.10 | Monthly | VIP access - premium content, ad-free, early access |
| Monthly Subscription (standard) | €2.20 | Monthly | Standard monthly plan |
| Monthly Subscription (higher tier) | €4.90 | Monthly | Potentially bundled or higher quality tier |
| Quarterly Subscription | €6.30 | Quarterly (3 months) | Three-month billing cycle |
| 1 Month VIP (special label) | €12.90 | Monthly | Labeled separately - possibly international or promotional tier |
Notes about pricing
Prices above reflect amounts shown for Nigeria converted to EUR using an approximate rate; exact local charges depend on store listings and current exchange rates.
Store prices and plan names may vary by platform (Apple App Store, Google Play) and over time.
Your consumer rights in Nigeria
Statutory protections
Nigerian consumers have rights to accurate service descriptions and to complain about defective or misrepresented services under local consumer protection laws.
If services are not delivered as promised, you may seek remedies including complaints to regulatory bodies and dispute resolution where applicable.
How to escalate a problem
- Contact WeTV support first with evidence (receipts, screenshots).
- If unresolved, contact the payment provider (Apple, Google Play) for a refund request.
- If necessary, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or consult your bank about a chargeback for unauthorized billing.
Customer experiences
Positive feedback
Many users report successful cancellations through Apple and Google Play when they use the correct account and follow the store steps.
Some subscribers note straightforward access until the end of the paid period after cancelling.
Common issues reported
Customers have reported problems such as subscriptions not appearing in their store account, payment errors, or charges without expected VIP access.
App performance complaints include playback issues, disappearing subtitles and ads appearing despite active subscriptions - these can complicate support and refund requests.
Documentation checklist
What to gather before contacting support
- Account email or username used for the WeTV subscription.
- Proof of payment: receipt, bank statement entry or store confirmation email.
- Screenshots showing subscription status, error messages or charges.
Where to find proofs
- Apple: check your Apple ID purchase history and emailed receipts.
- Google Play: check Play Store Subscriptions and order history for receipts.
- Direct web: check WeTV account billing page and any confirmation emails.
Common mistakes
Account confusion
Users often have multiple Apple/Google accounts and cancel the wrong one. Always confirm which account was used to purchase the subscription.
Example: cancelling on one Apple ID while the subscription is tied to another will not stop billing.
Timing and renewal mistakes
Waiting until the renewal date to cancel can fail because WeTV requires cancellation at least 24 hours before renewal to avoid the next charge.
Example: cancelling on the day of renewal may still allow the system to process the next billing cycle.
Comparative recap
At-a-glance comparison
| Cancellation method | Steps needed | Refund chance | Access after cancel | Notes |
|---|---|---|---|---|
| Web (direct subscription) | Sign in → Account/Subscription → Cancel | Low (WeTV policy: no refunds except by law or discretion) | Access until billing period ends | Direct control; best for account/data requests |
| Apple App Store (iOS) | Settings → Your name → Subscriptions → Cancel | Medium (request via Apple support) | Access until current billing cycle ends | Apple handles billing and refund requests |
| Google Play Store (Android) | Play Store → Menu/Profile → Subscriptions → Cancel | Medium (request via Google Play support) | Access until billing period ends | Google Play handles billing and refunds |
| Third-party / Bundled | Cancel via the third-party provider | Varies by provider policy | Varies; depends on provider terms | Contact the third party for exact process |
Key takeaway
Cancel through the same channel you used to subscribe for the fastest result. Refunds are not guaranteed; platform providers may offer additional routes.
After cancelling
What to check immediately
- Confirm cancellation receipt or on-screen confirmation from WeTV or the store.
- Keep proof of cancellation and the last payment receipt until billing is settled.
Helpful links and next steps
- WeTV Nigeria - account and support pages (start here for web subscriptions).
- Apple: cancel subscriptions - official guide for iOS subscriptions.
- Google Play: cancel subscriptions - official guide for Android subscriptions.
- If you need to escalate in Nigeria, consider contacting the Federal Competition and Consumer Protection Commission (FCCPC).
Address
Corporate address
WE Entertainment Productions Ltd (WeTV Nigeria)
6‑8 General Ogomudia Boulevard, Off Admiralty Way, Eti‑Osa 106104, Lekki, Nigeria
Customer support
If no dedicated cancellation address exists, use the WeTV website or the app’s support/contact feature to submit cancellation or data removal requests.
Keep copies of all communications and receipts when contacting support or escalating a complaint.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.