Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Youku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Youku: Easy Method
What is Youku
Overview
Youku is a video streaming service originating in China that offers free content and paid VIP subscriptions for ad-free or premium access.
The service includes movies, TV dramas, and a mix of free and VIP-only material.
Availability for Nigerian users
Youku can be accessed via its app or web interface; pricing and availability in Nigeria depend on the app store listing and payment method used.
App-store listings may show local prices in NGN converted from EUR figures provided by Youku listings.
How to cancel Youku
In the Youku app (Mobile / Web)
- Open the Youku app or web account and go to My → Member Center.
- Tap Automatic Renewal → tap “Cancel Automatic Renewal” and confirm.
- Once confirmed, no further subscription fees will be deducted after the current period ends.
If you subscribed via Alipay (automatic deduction)
- Open the Alipay app and go to Bill → Automatic Deduction.
- Locate Youku VIP in the list and turn off or cancel the automatic deduction.
- After disabling auto-deduction, Youku will not bill future periods via Alipay.
Account cancellation via email
- To cancel your account or its renewal permanently, email privacy_youku@service.alibaba.com.
- Ensure automatic renewal is switched off and there are no unresolved transactions or disputes before requesting cancellation.
What happens when you cancel
Access and service period
Cancelling automatic renewal stops future charges but does not typically cut access immediately.
You usually retain VIP access until the end of the paid subscription period.
Billing and future charges
Once auto-renewal is cancelled, no further fees should be deducted after the current subscription expires.
If you paid through a third party (e.g., Google Play, Alipay), you must also stop renewal in that payment channel.
Account deletion and data
Email-requested account cancellation is permanent and irreversible according to Youku guidance.
Permanent account cancellation requires no pending disputes or transactions and will remove your data and access.
Will I get a refund?
Refunds via Alipay (automatic deduction)
If a VIP deduction was made via Alipay and you cancelled auto-renewal, you can submit a refund request via Youku Help Center or customer service.
After review, refunds to the original Alipay account typically take about 3 - 5 working days.
Alipay in-app refund process and timing
- In Alipay: My → Bill → Automatic Deduction → Youku VIP → “Apply for Refund”.
- Alipay review ~1 - 3 working days; once approved the refund may return in ~1 - 7 working days.
Other payment methods and exceptions
- Refund times vary by payment method; third-party guidance suggests typical timings (cards 3 - 5 days, PayPal 1 - 3 days, WeChat 1 - 2 days, Alipay 1 - 2 days).
- No explicit universal “cooling-off” or 14-day statutory refund is specified in Youku terms; refunds are limited and may depend on payment channel and review outcome.
Youku plans and pricing
Available plans
Below are the plans and sample prices as listed for app-store in-app purchases (converted values shown).
Notes on prices
Prices shown reflect app-store listing conversions to EUR/NGN and may indicate multiple tiers or listing anomalies.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Monthly Subscription | €6.00 | Monthly | Youku VIP - Nigerian App Store listing (converted) |
| Monthly Subscription (lower tier / alternate) | €0.64 | Monthly | Youku VIP - Nigerian App Store listing (alternate option) |
| Quarterly Subscription | €1.88 | Quarterly | Youku VIP - Nigerian App Store listing (converted) |
Your consumer rights in Nigeria
General rights overview
Youku’s published terms require disabling auto-renewal and clearing disputes before account cancellation; refunds are mainly handled through payment channels.
The service does not expressly include a standard 14-day cooling-off period in its terms.
Practical steps and limitations
If you believe your consumer rights have been breached, gather payment receipts and correspondence and consider contacting Nigerian consumer protection authorities or your payment provider.
Refunds and enforcement may be limited by where the seller is based; Youku is based in China and direct enforcement can be more complex.
Customer experiences
Positive feedback
Many users appreciate Youku’s large catalog, free content, and affordable VIP options in some listings.
Users often praise the breadth of movies and drama available on the platform.
Common problems reported
There are reports of purchases (especially via Google Play) being charged without VIP access being granted; refunds or fixes can be slow or require support emails.
Some users report login issues, app not recognising VIP status, or device-specific playback bugs that need support intervention.
Documentation checklist
Before you contact support
- Subscription start and end dates
- Order ID or transaction reference from the app store or Alipay
- Screenshot of subscription status and payment deduction
- Evidence you turned off automatic renewal (if applicable)
What to include in refund or cancellation requests
- Your Youku account email or username
- Payment method details (Alipay, card, Google Play, etc.)
- Copies of any error messages or communications with support
- Preferred resolution (refund, restoration of VIP, confirmation of cancellation)
Common mistakes
Not disabling automatic renewal first
Users sometimes request full account cancellation without first switching off automatic renewal in the app or payment channel.
This can delay cancellation or make it ineligible until auto-renewal is disabled.
Contacting the wrong support channel
Purchases through Alipay or app stores often require action in those platforms as well as Youku support.
Requesting a refund only via Youku without involving the payment platform can slow the process.
Assuming instant refunds
Many expect immediate reimbursement; actual refund times vary by payment method and review requirements.
Keep records and allow the stated review and processing windows to pass before escalating.
Comparative recap
Quick comparison
The table below summarises cancellation routes, how to cancel, and likely refund prospects per route.
When to choose each method
Use the app route to stop future billing and retain access until expiry.
Use Alipay or payment-platform steps when the charge originated there, and email Youku for permanent account deletion.
| Method | How to cancel | Refund likelihood / Typical timeframe |
|---|---|---|
| Youku app (Mobile/Web) | My → Member Center → Automatic Renewal → Cancel Automatic Renewal | No further charges after expiry; refunds not automatic (depends on payment method) |
| Account cancellation via email | Email privacy_youku@service.alibaba.com after disabling auto-renewal and clearing disputes | Account deletion is permanent; refunds require separate payment-channel requests |
| Alipay automatic deduction | Alipay: Bill → Automatic Deduction → Youku VIP → Turn off / Apply for Refund | Refunds possible; Alipay review ~1 - 3 days, return to account ~1 - 7 working days |
After cancelling
What to monitor
Keep confirmation of cancellation and monitor your bank or Alipay statements for any unexpected charges.
Save all correspondence and refund confirmation numbers until the issue is fully resolved.
Useful links
- privacy_youku@service.alibaba.com - email for account cancellation and privacy queries
- Alipay - manage automatic deductions and refund requests
- Youku homepage - general service and support access
Address
Corporate address
Youku Tudou Inc.
11/F, SinoSteel Plaza, 8 Haidian Street, Haidian District, Beijing, Beijing 100080, China
Notes about physical correspondence
There is no Nigeria-specific postal address; account cancellation and most support actions are handled by email or within payment platforms.
If you send physical correspondence, expect it to be received at the Beijing corporate address above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.