What is SaleHoo

Overview

SaleHoo is an online supplier directory and dropshipping platform that offers market research tools, a vetted supplier list and educational resources for online sellers.

The service includes subscription plans for access to directories and dropshipping tools, plus one‑time products such as training courses.

Who uses it

Entrepreneurs, e-commerce sellers and dropshippers worldwide use SaleHoo to find suppliers and product ideas.

Users may subscribe directly via the web or use app-based integrations; different cancellation routes can apply depending on how you signed up.

How to cancel SaleHoo

Cancel web / direct subscriptions

Email support at support@salehoo.com requesting cancellation.
Use SaleHoo live chat to request cancellation during business hours.
Phone SaleHoo at +1 213 839 6836 to request cancellation by phone.
Send your request at least 48 hours before the renewal date to help prevent the upcoming charge.

Cancel App Store or Google Play subscriptions

SaleHoo does not provide separate App Store/Google Play cancellation steps on its help pages.
If you subscribed via Apple or Google, manage the subscription through your Apple ID or Google Play account settings; contact SaleHoo support for help if needed.

What happens when you cancel

Effect on billing

Cancelling a web subscription stops future automatic renewals when the request is processed.

Requests should be made at least 48 hours before renewal; otherwise the upcoming charge may not be prevented.

Effect on access and data

After a successful cancellation request, you will typically retain access for the remainder of the already‑paid period.

Account data and settings may remain on SaleHoo systems according to their retention policies; contact support for account closure details.

Will I get a refund?

Standard refund policy

SaleHoo offers a 60‑day money‑back guarantee for subscriptions: if you are not completely satisfied, contact support within 60 days of signup for a full refund.

To request a refund, contact support@salehoo.com and include your account details and reason for the refund.

Exceptions and other refunds

Non‑subscription product orders cancelled before confirmation are refundable and processed within 30 days, per SaleHoo’s Terms of Use.
If you miss the 48‑hour cancellation window before renewal, you may be charged for the next period; refund outcomes can vary and should be discussed with support.
Some users report delays or difficulties with refunds; document your requests and follow up if a response takes longer than expected.

SaleHoo plans and pricing

Price table

Plan	Price	Period	Features
Directory (Annual, USD)	€62.31/year	Annual	Access to supplier directory, market research labs, community support
Directory (Annual, GBP)	€78.39/year	Annual	Access to supplier directory, market research labs, community support
Directory (Lifetime, USD)	€118.11 one‑time	Lifetime	Lifetime access to directory and tools
Dropship Basic (Monthly, USD)	€25.11/month	Monthly	500 AliExpress product imports/month, 1 user account, personal support
Dropship Basic (Annual, USD)	€251.10/year	Annual	Same features, billed yearly
Dropship Basic (Monthly, GBP)	€31.59/month	Monthly	Same features
Dropship Basic (Annual, GBP)	€315.90/year	Annual	Same features, billed yearly
Educate (One‑time, USD)	€43.71 one‑time	One‑time	Lifetime access to Shopify & Amazon launch training
Educate (One‑time, GBP)	€54.99 one‑time	One‑time	Same content, GBP pricing

Notes on pricing

Prices shown are provided as converted values in the available data and may not reflect Nigeria‑specific pricing or local taxes.

Check SaleHoo’s pricing page for the most current pricing: SaleHoo Pricing & Trial.

Your consumer rights in Nigeria

Governing law and contract terms

SaleHoo’s Terms state the service is controlled from New Zealand and New Zealand law applies, with disputes in New Zealand courts.

SaleHoo does not reference Nigerian statutory cancellation rights in its published terms.

Nigerian consumer protections

Nigerian consumer protections, such as provisions under the Federal Competition and Consumer Protection Act, may provide remedies for unfair or misleading practices.

However, because SaleHoo’s contract refers to New Zealand law, enforcing Nigerian statutory rights may be complex; consider seeking local consumer advice if you encounter problems.

Customer experiences

Positive feedback

Many users praise SaleHoo for helpful, responsive customer support and a user‑friendly platform for supplier discovery.

Customers value the vetted supplier directory and market research tools as useful for finding reliable suppliers and product ideas.

Negative feedback

Some users report difficulty cancelling, unexpected charges after account closure and delays in refund processing.

Technical issues have been reported in app integrations (Shopify), including order processing problems and billing confusion.

Documentation checklist

What to prepare before cancelling

Account email and username used for the SaleHoo subscription.
Date of subscription and next renewal date (check your billing details).
Order or invoice numbers for the subscription or one‑time purchases.

What to include in your cancellation request

Clear statement that you wish to cancel and stop auto‑renewal.
Request for a refund if within the 60‑day guarantee window, with reason for dissatisfaction.
Any supporting screenshots or correspondence if you experienced billing errors.

Common mistakes

Missing the 48‑hour notice window

Failing to request cancellation at least 48 hours before renewal is a frequent cause of unexpected charges.

Example: a customer requests cancellation on the renewal day and is still billed because the request arrived too late to stop the upcoming charge.

Using the wrong cancellation channel

Another common error is attempting to cancel an App Store/Google Play subscription through SaleHoo web support instead of via the app store settings.

Example: a user cancels the SaleHoo account but not the Apple/Google subscription and continues to be billed by Apple/Google.

Comparative recap

Quick comparison

Feature	Web / General Subscriptions	App Store / Google Play
How to cancel	Email support, live chat or phone (+1 213 839 6836)	Manage via Apple ID or Google Play subscription settings; SaleHoo refers to support for help
Refund policy	60‑day money‑back guarantee for subscriptions; contact support within 60 days	Refunds generally handled by Apple/Google for their charges; contact SaleHoo for assistance
Notice period	Request must be made ≥48 hours before renewal to help prevent upcoming charge	Follow Apple/Google cancellation timing rules; SaleHoo does not list app‑store specifics
Governing law	SaleHoo’s terms specify New Zealand law and jurisdiction	Same contract terms apply; platform billing handled by app stores under their policies

After cancelling

Follow‑up steps

Save confirmation emails or chat transcripts from SaleHoo confirming cancellation and any refund promises.

If you do not receive confirmation within a few days, follow up with support and include your original request details.

Helpful links and contacts

Address

Primary postal address

SaleHoo Group Limited

3501 Jack Northrop Ave Suite #AHX721, Hawthorne, California 90250, United States

Alternate postal information

SaleHoo also lists an alternate PO Box address in New Zealand in its public contact details; use the web support pages for the most current postal options.

For written correspondence about cancellations, include your account details and a clear statement of the cancellation request.

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