Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dropbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dropbox: Easy Method
What is Dropbox
Service overview
Dropbox is an online file storage and sync service that lets users store, share and access files across devices. It offers free (Basic) and paid plans with added storage and features such as Passwords, Vault and Rewind.
Typical uses
Individuals and businesses use Dropbox for backup, collaboration and cross‑device access to documents, photos and media. Desktop integration and mobile apps are core parts of the service.
How to cancel Dropbox
Web (Dropbox.com)
- Log into dropbox.com.
- Click your avatar (profile picture) then select "Manage account".
- Choose "Cancel plan" and follow the prompts to confirm cancellation.
- After cancelling you should receive a confirmation email. The account downgrades to Basic at the end of the billing cycle.
Google Play (Android)
- Open the Dropbox app and go to the Account tab.
- Tap "Manage your subscription" then "How to cancel".
- You will be taken to Google Play; cancel the subscription there.
- A confirmation email will be sent; the plan downgrades at the end of the billing cycle.
App Store (iOS)
- Open iOS Settings, tap your name, then select "Subscriptions".
- Find Dropbox and choose "Cancel Subscription".
- If no cancel button appears or you see an expiry message, the subscription is already cancelled.
- Subscriptions canceled via Apple also remain active until the end of the current billing period.
What happens when you cancel
Access and features
When you cancel a paid Dropbox plan, your account remains active until the end of the paid billing cycle. You keep paid features until that date.
Renewal and auto‑billing
After confirming cancellation, the subscription does not renew at the next billing date. Auto‑billing should stop, but keep your confirmation email for records.
Data and storage limits
At the end of the billing cycle your account downgrades to Basic (free). If you exceed Basic storage limits afterwards, you may be prevented from uploading until you free space or upgrade.
Will I get a refund?
General policy
Dropbox’s general policy is that payments for subscriptions are non‑refundable once the billing cycle has begun.
Cancellations normally take effect at the end of the current paid period; routine refunds are not provided.
Exceptions and special cases
- Refunds may be issued if required by applicable law.
- Refunds may be given for billing errors or unauthorized charges.
- If Dropbox discontinues a service with notice, a prorated refund may be offered.
EU/UK/Turkey consumer right
Users in the EU, UK and Turkey have a 14‑day right to cancel certain purchases (e.g., Plus, Family, Professional, Essentials) and request a refund.
New Zealand is not covered by this specific Dropbox policy clause; see the next section for local rights.
Dropbox plans and pricing
Common plans
The table below lists sample New Zealand App Store (iOS) prices for in‑app purchases and common plan features.
Notes on pricing
App Store prices are localized in NZD. Dropbox.com lists USD pricing; local conversions may vary and App Store charges include local tax where applicable.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Dropbox Plus - Monthly (App Store) | NZ$20.49 | Monthly | 2 TB storage, Passwords, Vault, Rewind (30 days) |
| Dropbox Plus - Annual (App Store) | NZ$199.99 | Annual | 2 TB storage, Passwords, Vault, Rewind (30 days) |
| Dropbox Simple - Monthly (App Store) | NZ$12.99 | Monthly | - |
| Dropbox Professional - Monthly (App Store) | NZ$31.99 | Monthly | - |
| Dropbox Family - Monthly (App Store) | NZ$36.99 | Monthly | - |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection is governed by the Consumer Guarantees Act and other laws covering electronic transactions and distance selling.
How they may apply to Dropbox
Dropbox’s published policy does not explicitly guarantee a 14‑day refund period for New Zealand customers. Whether a cooling‑off period applies depends on how the service is classified (digital/fully supplied or a service).
If the service is fully supplied immediately on purchase, cooling‑off may not apply. Check the Consumer Guarantees Act, the Electronic Transactions Act, or ask the Commerce Commission for guidance.
Customer experiences
Positive feedback
Some reviews rate Dropbox Business highly for convenience, a strong iOS app and desktop integration. Ease of use, features and customer service receive positive scores in some assessments.
Common complaints
Many users report difficulties cancelling subscriptions and receiving refunds, slow or buggy syncing, unexpected plan changes, and poor customer support in some cases.
These complaints appear repeatedly in public reviews and should be considered when cancelling: keep records and confirmations.
Documentation checklist
Essential items to prepare
- Account email and username used for the Dropbox account.
- Proof of purchase or receipt (credit card, App Store/Google Play receipt).
- Subscription ID or plan name and billing dates.
Useful supporting evidence
- Confirmation emails or screenshots showing cancellation attempts.
- Screenshots of the subscription page or billing history.
- For mailed requests: a printed copy of your cancellation request and a tracking number.
Common mistakes
Choosing the wrong cancellation channel
A common error is cancelling via the wrong platform. Subscriptions purchased through Google Play or the App Store must be cancelled through those stores, not dropbox.com.
Assuming immediate refunds or access changes
Many users expect immediate refunds or instant loss of paid features. In reality, cancellations typically take effect at the end of the billing period and refunds are not routine.
Failing to keep confirmation
Not saving a confirmation email or screenshot can make disputes harder to resolve. Always keep proof of cancellation and receipts when you cancel.
Comparative recap
Quick channel comparison
The table below summarizes the main cancellation channels, what to expect for confirmation, refund likelihood and when the account downgrades.
How to read the table
Use the table to pick the correct cancellation path based on how you originally paid (Dropbox site, Google Play, App Store, or by mail for some international cases).
| Channel | How to cancel | Confirmation | Refund eligibility | Downgrade timing |
|---|---|---|---|---|
| Web (Dropbox.com) | Log in → avatar → Manage account → Cancel plan | Confirmation email sent | Not routine; only if required by law or error | End of current billing cycle |
| Google Play (Android) | Dropbox app → Account → Manage subscription → Google Play cancel | Confirmation email from Google/Dropbox | Apple/Google billing rules apply; refunds vary | End of current billing cycle |
| App Store (iOS) | iOS Settings → Your name → Subscriptions → Cancel Dropbox | Apple confirmation; Dropbox reflects expiry | Apple billing rules apply; refunds vary | End of current billing cycle |
| Mail (International / NZ cases) | Send a written cancellation to Dropbox’s Dublin address | Depends on Dropbox response; keep tracked post proof | Refunds only if required by law or error | End of current billing cycle unless otherwise agreed |
After cancelling
What to check
- Save the confirmation email or screenshot showing the cancellation.
- Verify billing has stopped after the next renewal date and that you retain access until cycle end.
- Monitor storage use and back up any files if you will exceed Basic limits after downgrade.
Useful links
- Dropbox help: Cancel a subscription
- Google Play: Cancel a subscription
- Apple: View, change or cancel subscriptions
- Dropbox account and plan page
Address
Mailing address
For international written requests (including users outside the U.S., Canada and Mexico), Dropbox’s Dublin address is:
Dropbox International Unlimited Company, PO Box 13480, Dublin 2, Ireland
Notes for New Zealand users
If instructed by Dropbox or required by your purchase channel, send a tracked letter to the Dublin PO Box and keep a copy of your cancellation request.
If you have doubts about your consumer rights in New Zealand, consult the Consumer Guarantees Act, the Commerce Commission, or seek independent legal advice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.