Cancel Keepsafe: Easy Method

What is Keepsafe

Overview

Keepsafe is a mobile app that offers a private vault for photos and videos and optional Premium subscription features such as ad-free use and expanded cloud storage.

The service is provided by Keepsafe and is offered through app stores for Android and iOS with subscription billing handled by the respective stores.

Key functions

Keepsafe stores private media in a locked album, provides backup to a private cloud, and offers additional features under Keepsafe Premium.

Subscriptions and billing are controlled by Google Play or Apple App Store when purchased on mobile devices.

How to cancel Keepsafe

Android (Google Play) cancellation steps

• Open the Google Play Store app on your Android device.
• Tap your profile picture in the top-right corner.
• Go to Payments & subscriptions → Subscriptions.
• Find Keepsafe Premium and tap Cancel subscription.

Cancel at least 48 hours before the renewal date to avoid automatic renewal. Premium access continues until the period ends.

iOS (App Store) cancellation steps

• Open the iOS Settings app and tap your name at the top.
• Tap Subscriptions, then find Keepsafe Premium in the list.
• Tap Cancel Subscription and confirm.

Apple-managed subscriptions should also be cancelled at least 48 hours before renewal. Access continues until the subscription period ends.

Web and other purchases

• There is no direct web cancellation option; subscriptions purchased through app stores must be cancelled in the store.
• For purchases not tied to Apple/Google, consult Keepsafe Terms for instructions and contact channels.

The Terms state subscriptions auto-renew unless cancelled at least 24 hours before the Renewal Commencement Date for some purchase flows.

What happens when you cancel

Access after cancellation

When you cancel, your Premium access typically remains active until the end of the paid billing period.

You retain access to any free features after the subscription period ends unless you resubscribe.

Renewal and billing

Cancellations stop future auto-renewals; they do not create immediate refunds or shorten the paid period.

Ensure you cancel within the store's timeframe (48 or 24 hours as applicable) to avoid another charge.

Account data

Your Keepsafe account and stored media remain unless you delete them explicitly from the app or account settings.

Review the app settings and backup options if you plan to stop using Keepsafe to avoid accidental data loss.

Will I get a refund?

Standard refund policy

Keepsafe does not provide prorated refunds for unused portions of a subscription. Cancelled subscriptions remain active until period end with no partial refund.

This no-proration rule is stated in Keepsafe Terms and applies to most subscription cancellations.

Exceptions and statutory rights

• There is no 14-day cooling-off refund policy listed in Keepsafe materials for digital subscriptions.
• If the service is not delivered as described, consumer law (see below) may give you additional remedies.

If you believe a charge is incorrect or the service was misrepresented, gather evidence and contact support or pursue consumer remedies in New Zealand.

Keepsafe plans and pricing

Standard plans

Notes on pricing

Prices shown reflect in-app purchase listings from the New Zealand App Store and may vary by storefront.

Other package variations or promotional prices may appear in different storefronts and are not guaranteed.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be fit for purpose and as described. This can apply to digital services in some circumstances.

If Keepsafe fails to provide the service as promised, you may have remedies under the CGA despite the stated no-refund policy.

Cooling-off and digital goods

• There is generally no automatic 14-day cooling-off right for downloaded or streamed digital subscriptions unless the vendor offers it.
• Keepsafe does not list a 14-day refund policy for subscriptions.

For disputes about unwanted charges or cancellation difficulties, you can raise a complaint with New Zealand consumer authorities.

How to seek help

Contact Consumer Protection at MBIE or use the Citizens Advice Bureau for guidance on CGA complaints.

Keep records of purchases, communications, and attempts to cancel when pursuing remedies.

Customer experiences

Positive feedback

• Many NZ users report satisfaction with Keepsafe's core functions and customer service responsiveness.
• Positive reviews highlight convenience, effectiveness, and an easy online process for some users.

Negative feedback

• Some users report difficulty cancelling subscriptions and unexpected charges after cancellation attempts.
• Other complaints mention early shipments, discounts not honoured, and frustration with autoship or billing systems.

Third-party app review platforms include both positive and negative user comments; experiences vary.

Documentation checklist

What to collect before contacting support

• Order confirmation or receipt showing the subscription charge.
• Account email or username used with Keepsafe.
• Screenshots of your subscription listing in Google Play or the App Store.

Evidence for disputes

• Records of cancellation attempts and confirmation screens, if available.
• Any email exchanges with Keepsafe support or payment confirmations from the store.
• Bank or card statements showing the charge dates and amounts.

Common mistakes

Canceling in the wrong place

A common error is trying to cancel inside the Keepsafe app when the subscription is managed by Apple or Google.

Always cancel through the store that billed you: Google Play or the App Store.

Timing and refund assumptions

Many users assume immediate refunds or prorated credits; Keepsafe’s policy does not allow prorated refunds.

Also, missing the 48- or 24-hour cancellation window can result in another full renewal charge.

Comparative recap

Quick comparison by platform

After cancelling

Verify cancellation

Check your Google Play or App Store Subscriptions list to confirm the subscription shows as cancelled.

Keep the final billing receipt and any cancellation confirmation for your records.

Where to find more help

For step-by-step guidance, see Keepsafe support: How to unsubscribe (Keepsafe Support).

Review Keepsafe Terms: Keepsafe Policies & Terms.

For consumer assistance in New Zealand visit MBIE Consumer Protection: consumerprotection.govt.nz.

Address

Company legal address

Keepsafe lists a US address for legal notices: 427 Bryant St., San Francisco, CA 94107.

No New Zealand postal address for cancellations was found in public materials.

Contact pointers

If you need to send formal notices, use the address above and include clear evidence of your subscription and cancellation attempts.

For day-to-day cancellations and billing queries, contact the App Store or Google Play support first, then reach out to Keepsafe through their support links if required.