Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Google One service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Google One: Easy Method
What is Google One
Service summary
Google One is Google’s paid consumer cloud storage plan that adds space for Drive, Gmail and Photos and bundles member benefits such as support and device backup.
Plans are tiered by storage allowance and billed monthly in New Zealand dollars where available.
Who uses it
Individuals and families use Google One to expand free Google storage and share plans with family members.
Subscriptions purchased through third parties (for example, Apple App Store or Google Play) follow the seller’s billing rules.
How to cancel Google One
Cancel on the web (recommended)
If you purchased directly from Google, cancel on the Google One membership page or the storage settings page.
- Go to www.google.com/settings/storage or the Google One membership page and sign in.
- Under your plan, click "Cancel" or "Cancel plan".
- Review the changes and confirm cancellation. You keep storage and benefits until the end of your paid billing cycle.
- See Google support: support.google.com/googleone.
Cancel on Android (Google Play)
If your subscription was billed through Google Play you must cancel through the Play Store subscription manager.
- Open the Google Play Store app on your Android device.
- Tap your account → Subscriptions → find Google One → Cancel.
- Cancellation applies from the next billing period; refunds follow Google Play’s refund rules.
- See Play terms: play.google.com.
Cancel on iPhone/iPad (App Store)
If you subscribed via Apple’s App Store you must cancel through Apple’s subscription settings.
- On iOS go to Settings → your Apple ID → Subscriptions → find Google One → Cancel.
- Request any refund directly from Apple; Google does not handle App Store refunds.
- See Google guidance: support.google.com/googleone.
What happens when you cancel
Access and billing
After cancellation you retain your paid storage and benefits until the end of the current paid billing cycle.
Your subscription will not renew after that date and you will not be charged unless you resubscribe.
Data and storage limits
When the paid period ends you revert to the free Google storage quota. If your account is over the free limit you can still access data but may be unable to upload or create new content.
It is recommended to clean up or export data before your plan expires to avoid service interruption.
Will I get a refund?
General web purchases
Web purchases of Google storage plans are generally non-refundable; you keep the storage for the remainder of the subscription period after cancellation.
Some regions may allow partial refunds in exceptional cases, but refunds are not the default outcome. See Google support: support.google.com/googleone.
Google Play and App Store refunds
Subscriptions billed through Google Play follow Google Play’s refund policy; most sales are final and refunds are granted only in limited circumstances.
App Store purchases must be refunded through Apple support; Google cannot issue refunds for App Store billing.
- Trial period: cancel within a free trial to avoid charges.
- Google Play: request refunds under Google Play’s policy where eligible.
- Apple: request refunds via Apple’s Report a Problem or Apple Support.
Google One plans and pricing
NZ monthly plans
Below are the standard monthly Google One plans listed for New Zealand (NZD). Prices can change; check your Google One page for live pricing.
| Plan | Price (NZ$) | Billing period | Features |
|---|---|---|---|
| 50 GB | NZ$1.69/month | Monthly | Extra storage for Drive, Photos, Gmail |
| 200 GB | NZ$4.99/month | Monthly | Extra storage for Drive, Photos, Gmail |
| 2 TB | NZ$16.99/month | Monthly | Extra storage for Drive, Photos, Gmail |
| 6 TB | NZ$49.99/month | Monthly | Extra storage for Drive, Photos, Gmail |
| 12 TB | NZ$99.99/month | Monthly | Extra storage for Drive, Photos, Gmail |
Pricing notes
These are the publicly listed per-month Google One storage prices in New Zealand for the Asia‑Pacific region.
No NZ annual prices or AI‑enhanced tiers were found in the referenced data; check your Google One account for region-specific offers.
Your consumer rights in New Zealand
Overview of the Consumer Guarantees Act (CGA)
New Zealand’s Consumer Guarantees Act 1993 protects consumers against faulty goods and services, including digital services like subscriptions.
If a service fails to meet reasonable standards you may be entitled to remedies such as a repair, replacement, or refund under the CGA.
How to assert your rights
Keep records (receipts, screenshots, dates) and contact Google support in the first instance to seek resolution.
- If Google’s response is unsatisfactory, you may refer your complaint to local consumer agencies or seek advice about CGA remedies.
- Note: Spark’s Google billing terms state CGA rights apply unless used for business purposes. See: spark.co.nz.
Customer experiences
Positive user feedback
Some verified NZ users praise Google One for being a time saver and easy for storage management and cleanup suggestions.
- Capterra NZ reviews cite useful storage breakdowns and good support for resolving common problems. capterra.co.nz
Negative user feedback
Other reviewers report problems such as unexpected data loss from cleanup tools, cancellation issues, and poor customer support.
- Trustpilot NZ contains complaints about recurring charges after cancellation and slow or unhelpful customer service. nz.trustpilot.com
- Capterra NZ includes reports of data recovery difficulties after cleanup actions. capterra.co.nz
Documentation checklist
What to gather before contacting support
- Your Google account email and display name used for the subscription.
- Order ID, receipt or payment statement showing the Google One charge.
- Dates of purchase, cancellation attempts, and screenshots of subscription pages.
- Any case or ticket numbers from prior support interactions.
Why documentation helps
Clear records speed up support responses and help if you need to escalate under local consumer protection rules.
Keep copies of correspondence and timestamps for all interactions with Google, Apple or Google Play support.
Common mistakes
Canceling with the wrong provider
Many users try to cancel in the Google One web interface when the subscription was billed through Google Play or the App Store.
Always check your payment method and manage the subscription with the original billing provider.
Expecting an automatic refund or immediate loss of access
Assuming cancellation yields a refund is a frequent error; web purchases are usually non‑refundable and Play/App Store refunds follow those stores’ rules.
Also, some users expect immediate loss of storage - paid storage remains until the end of the billing period, but uploads may be restricted once the free quota is exceeded.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Refunds | When change takes effect | Notes |
|---|---|---|---|---|
| Web (Google One) | Cancel at www.google.com/settings/storage | Generally non‑refundable; you keep access until period end. | End of current billing cycle. | Direct Google billing; use Google support for issues. |
| Google Play (Android) | Play Store → Account → Subscriptions → Google One → Cancel | Refunds handled per Google Play policy; usually limited. | Applies from next billing period. | Follow Play refund process for disputes. |
| App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Google One → Cancel | Refunds must be requested from Apple. | Applies from next billing period. | Google cannot process App Store refunds. |
Key takeaway
Cancel through the original billing channel, expect access until the period ends, and seek refunds through the store that billed you.
Keep documentation and escalate under New Zealand consumer law if required.
After cancelling
Immediate steps
- Export or back up any data you need before your paid storage ends.
- Reduce stored data to fit the free quota to avoid upload restrictions.
- Save receipts and confirmation of cancellation for your records.
Helpful links
- Google One support: support.google.com/googleone
- Google Play terms and refunds: play.google.com
- Spark note on Google billing and CGA: spark.co.nz
Address
Primary postal address provided
Google Attn: Customer Service
1600 Amphitheatre Parkway, Mountain View CA 94043, United States of America
Local contact note
No dedicated Google One postal address in New Zealand was located in the referenced data; online cancellation and support are the recommended first steps.
For consumer rights or escalation within New Zealand refer to local consumer protection bodies if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
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