Cancel Contabo: Easy Method

What is Contabo

Overview

Contabo is a Germany-based hosting provider offering VPS, dedicated servers and cloud hosting to international customers.

They sell services via their web platform and support portal, with billing in EUR on the official site and some third‑party reviews quoting NZD conversions.

Where they operate

Contabo operates data centres in Europe and serves customers worldwide, including New Zealand customers ordering via the web interface.

For purchases made through app stores, the platform provider (Apple or Google) controls billing and refunds.

How to cancel Contabo

Cancel via Customer Control Panel (recommended)

• Log in to the Contabo Customer Control Panel.
• Open a support ticket requesting revocation/cancellation and quote your order number.
• Confirm you understand that server data will be lost if the cancellation is processed.
• Use Contabo's Automated Revocation System if available for your order: see Contabo's right of withdrawal page for details Contabo - Right of withdrawal.

Cancel via support or other channels

• You may notify Contabo by email, mail, or fax to withdraw your web contract within 14 days (EU/German revocation right).
• If you cannot access the control panel, open a support ticket from the Contabo help site and include order details and your withdrawal request Contabo Help - Refunds.
• For purchases made in the App Store or Google Play, use Apple or Google refund processes; Contabo’s web cancellation process does not apply to those purchases.

What happens when you cancel

Access and data

When Contabo processes a cancellation or revocation, associated server instances may be terminated and stored data can be permanently deleted.

Contabo explicitly warns that accepting a revocation may result in loss of server data; back up any data before requesting cancellation.

Automatic renewals and billing

Cancellation stops future billing if processed before the next renewal; however, refunds for recent automatic renewals depend on timing and Contabo policies.

If an automatic renewal occurred less than 72 hours ago, Contabo may consider a refund request - contact support promptly with proof of payment.

Will I get a refund?

14-day revocation (web orders)

For services ordered directly via Contabo's web platform, you generally have a 14‑day right of withdrawal under EU/German consumer law.

If you withdraw within 14 days and follow Contabo’s process, a refund is typically issued within 14 days of your notice; use Contabo’s revocation instructions here.

Other refund situations and exceptions

• Automatic renewals: If a renewal happened within the last 72 hours, you can request a refund via support; act quickly.
• Accidental orders: Support may assist if an order was placed accidentally and cancelled immediately.
• Account balance refunds: You may request refund of an active customer account balance; this may be subject to administration fees.
• App Store / Google Play purchases: Refunds for in‑app purchases are managed by Apple or Google, not Contabo.

Contabo plans and pricing

Dedicated server NZD prices (from review sources)

Below are NZD prices reported in New Zealand review sources for selected dedicated server plans.

Official Contabo pricing on their site is listed in EUR; use the table below as a local reference only.

Notes and sources

NZD pricing was found in New Zealand review sources and may reflect currency conversion; official Contabo prices appear in EUR on their site.

No explicit NZD prices were found for Cloud VPS or Storage VPS tiers in the verified sources.

Your consumer rights in New Zealand

Right of withdrawal for web orders

New Zealand customers who order directly via Contabo’s web platform may use Contabo's 14‑day revocation right (EU/German law) for web contracts.

This right allows withdrawal within 14 days without giving a reason; Contabo's pages explain how to notify them manually or via an automated system Contabo - Right of withdrawal.

Platform purchases and local law

Purchases through the Apple App Store or Google Play are subject to those platforms' refund and cancellation policies rather than Contabo’s web terms.

If you have concerns about cross‑border consumer protection or enforcement, contact your payment provider, the platform, or seek local legal advice for clarity on New Zealand consumer law applicability.

Customer experiences

Positive feedback

Many reviewers on Trustpilot NZ praise Contabo for competitive pricing, value for money, reliability and responsive support in routine situations.

Examples include quick onboarding and timely refunds when accidental orders were processed.

Negative feedback

Other reviews (HostAdvice, Sitejabber, Trustpilot) report issues such as long downtimes, hardware failures, billing disputes and difficulties recovering deleted data.

Some customers allege challenges invoking the 14‑day revocation for business accounts and poor support in complex disputes; these are individual reports rather than confirmed policy changes.

Documentation checklist

Before you submit a cancellation

• Order number / invoice number
• Account email and customer ID
• Service name, server hostname or IP
• Dates and times of the order and any automatic renewal

For refund or dispute requests

• Payment receipts or bank/transaction statements
• Screenshots of billing, invoices, control panel messages
• Support ticket IDs and correspondence history
• Evidence of accidental ordering or service failure if applicable

Common mistakes

Assuming app-store purchases follow Contabo policy

People sometimes try to use Contabo’s 14‑day web revocation for purchases made in the App Store or Google Play.

Those purchases are handled by Apple or Google; contact the platform for refunds instead of Contabo.

Missing cancellation windows or backups

Waiting too long to request revocation or failing to back up server data before cancellation are frequent mistakes.

If you cancel without a backup, Contabo may delete data during termination and recovery may be impossible.

Comparative recap

Quick comparison

Takeaway

For web orders, act quickly within the 14‑day revocation period and document everything when requesting cancellation or a refund.

For app‑store purchases, open refund requests with Apple or Google and keep evidence of payments and communications.

After cancelling

What to do next

• Confirm cancellation and any refund timelines via support ticket replies.
• Check your bank or payment provider for the refund and keep records of transactions.
• If you need data recovered, raise the issue immediately but be aware recovery may not be possible after termination.

Helpful links

• Contabo - Right of withdrawal
• Contabo Help - Can I get a refund?
• Apple refunds: contact via the App Store (use Apple's support pages).
• Google Play refunds: request via Google Play Help (use Google's support pages).

Address

Company address

Contabo GmbH, Aschauer Strasse 32a, 81549 Munich, Germany

Notes about postal cancellation

Contabo processes cancellations primarily via the Customer Control Panel and support tickets; postal notice is a fallback and not the usual method.

If you intend to send a postal revocation, include full order details and consider following up via the control panel or email for faster handling.