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Cancel HETZNER
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hetzner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hetzner: Easy Method
What is Hetzner
Hetzner is a Germany-based hosting provider offering dedicated servers, colocation, cloud virtual machines, and shared web hosting. They operate data centres in Europe and provide management interfaces for different product types.
Many customers choose Hetzner for competitive pricing and infrastructure flexibility across cloud and bare-metal offerings.
Overview
Hetzner provides self-service control panels (Cloud Console, Robot, konsoleH) and automatic renewals for most products.
Billing and cancellation behaviour depends on the specific product and the interface used.
Main services
Key services include Hetzner Cloud (hourly billing), dedicated servers, colocation, and shared web hosting.
Each service type is managed and cancelled via a particular interface which affects timing and refunds.
How to cancel Hetzner
Cloud servers (immediate cancellation)
- Open the Cloud Console and delete the server to stop billing immediately.
- Access is lost immediately after deletion; billing stops and you only pay for hours used.
- See Hetzner documentation: Cancellation in Cloud Console.
Dedicated servers, colocation, other products
- Use the appropriate interface to cancel: Robot for dedicated servers/colocation, konsoleH or Console for other products.
- Most products auto-renew and must be actively cancelled via the correct panel to stop future billing.
- Cancellation usually takes effect at the end of the billing cycle under the "30 days to the end of the month" rule.
14-day withdrawal (consumer right)
- If you intend to use the 14‑day consumer withdrawal, use the proper "cancel order" function in Robot (not "cancel server") to avoid refund problems.
- Document the cancellation and the date you invoked withdrawal to support any refund claim.
What happens when you cancel
Access and billing
For cloud VMs, deletion removes access immediately and billing stops immediately; you pay only for hours used.
For many other products, cancellation typically ends service at the end of the billing cycle and you may lose access immediately on cancellation.
Data handling
- Data may be deleted immediately or within hours/days after cancellation depending on the service.
- Always back up critical data before cancelling to avoid irrecoverable loss.
Will I get a refund?
14-day consumer withdrawal
- Under EU consumer law and Hetzner's T&Cs (section 11.1) there is a 14‑day right of withdrawal for consumers, with full refund obligations.
- Hetzner must reimburse payments without undue delay and within 14 days of being informed of withdrawal.
Exceptions and B2B cases
- In B2B situations or where consumer withdrawal does not apply, refunds are less certain; Hetzner may treat short trials differently and can deny future services if the rule is abused.
- Always follow the correct cancellation procedure (e.g., "cancel order" in Robot) to avoid refund disputes.
Hetzner plans and pricing
Shared hosting plans (NZD approximate)
| Plan | Price (NZ$) | Billing period | Features |
|---|---|---|---|
| Web hosting level 1 | NZ$3.56 | Monthly | Shared hosting, 2 GB space, 10.24 GB bandwidth, unlimited sites |
| Web hosting level 4 | NZ$9.16 | Monthly | Shared hosting, 10 GB space, unlimited bandwidth/sites |
| Web hosting level 9 | NZ$18.52 | Monthly | Shared hosting, 25 GB space, unlimited bandwidth/sites |
| Web hosting level 19 | NZ$37.20 | Monthly | Shared hosting, 50 GB space, unlimited bandwidth/sites |
Pricing notes
These NZD prices are approximate conversions from a New Zealand review source and may differ from Hetzner's official listings.
Hetzner's official site lists prices in EUR/USD; there is no native NZD pricing on Hetzner's site.
Your consumer rights in New Zealand
Key NZ consumer protections
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act for goods and services provided within NZ jurisdiction.
There is no automatic EU-style 14‑day cooling-off right for online services in New Zealand; rights depend on contract terms and circumstances.
Practical steps for NZ customers
- Check the contract and Hetzner's terms for refund/cancellation clauses before purchasing.
- If you believe you are entitled to a refund, contact Hetzner Support and keep records of all communications and invoices.
- Consider bank or card chargeback routes if payments are recent and the provider refuses a legitimate refund.
Customer experiences
Positive feedback
- Many users praise Hetzner for excellent value, reliable long-term performance, and affordable bare metal/cloud options.
- Customers often report fast hardware replacements and stable servers for the price.
Negative feedback
- Some customers report poor support experiences, automated replies, and unresolved technical issues.
- There are reports of abrupt account restrictions or lockouts after missed payments or perceived abuse, sometimes with limited communication.
Documentation checklist
Before you cancel
- Order number, invoice numbers, and payment receipts for the service you want to cancel.
- Login credentials or screenshots showing the active product and its billing cycle.
- Backups of any data you need to keep before cancellation or deletion.
If you expect a refund
- Record the date you requested cancellation or invoked any 14‑day withdrawal rights.
- Save all correspondence with Hetzner Support and any automated confirmations.
- If applicable, proof you used the correct cancellation function (e.g., "cancel order" in Robot).
Common mistakes
Using the wrong cancel option
Many users click "cancel server" instead of "cancel order" in Robot when attempting a consumer withdrawal.
This can cause refund denials or complications; follow the exact cancellation flow for your product.
Assuming NZ laws automatically apply
Assuming a 14‑day European-style refund automatically applies in New Zealand is a common error.
NZ consumers should verify contract terms and pursue local consumer protections or payment disputes if needed.
Comparative recap
Quick comparison table
| Topic | Hetzner specifics | NZ consumer expectation |
|---|---|---|
| Cancellation method | Via Cloud Console, Robot, konsoleH/Console depending on product | Expect to follow provider's panel and keep records |
| Refund window | 14‑day consumer withdrawal under EU rules; otherwise end-of-cycle rules | No automatic 14‑day cooling-off in NZ; rely on contract and NZ consumer law |
| Data deletion | May be immediate on cancellation/deletion | Backup data before cancelling; do not assume retention |
| Billing stop | Cloud: immediate; other products: usually end of billing cycle | Confirm exact billing stop date in your control panel |
Key takeaways
Always cancel via the correct Hetzner interface, back up data first, and document dates and communications.
For refunds, rely on Hetzner's terms and applicable law; NZ consumers may not have the same automatic withdrawal rights as EU citizens.
After cancelling
What to do next
- Confirm cancellation in the control panel and save the confirmation or ticket ID.
- Check invoices and bank statements to verify any refund or billing stop.
- Retain backups and consider exporting logs or DNS records if needed.
Useful links
Address
Head office
Hetzner Online GmbH
Industriestrasse 25, D-91710 Gunzenhausen, Germany
Sending written cancellation
If you prefer postal cancellation or formal notices, use the German headquarters address above; there is no known Hetzner postal office in New Zealand.
Include order and invoice details and keep proof of posting when sending written notices.