Cancel Crashplan: Easy Method

What is Crashplan

Overview

CrashPlan is an online backup service designed to protect files by copying them to cloud storage and retaining versions for restore.

It is commonly used by individuals and businesses; CrashPlan Small Business is a legacy business-focused offering.

Core functionality

Key features include continuous backup, file versioning, and remote restore capabilities.

Plans may offer limited or unlimited storage and different device allowances depending on the tier.

How to cancel Crashplan

Cancel via CrashPlan website (payment portal)

• Sign in to the payment portal (handled via Paddle) using the email on your CrashPlan account.
• Go to Subscriptions or Billing in the portal, find the active CrashPlan subscription, and click "Cancel subscription".
• Confirm cancellation; note that cancellation takes effect at the end of your current billing period.

Cancel if you subscribed through Apple or Google

• If you purchased via the App Store or Google Play, manage and cancel the subscription in the platform's native subscription settings (e.g. Apple Settings > Subscriptions or Google Play Store > Subscriptions).
• CrashPlan Help Center does not provide a separate in-app cancellation for these purchases, so use the store's management tools instead.

What happens when you cancel

Access and billing

Once cancelled on the payment portal, your subscription remains active until the end of the current billing period.

No further recurring charges will be taken after the billing period completes.

Data retention and removal

After cancellation, CrashPlan will remove stored data according to its retention policy and terms of service.

Make sure to export or locally copy any data you need before retention periods expire.

Will I get a refund?

General refund policy

CrashPlan's general policy for typical subscriptions (including Small Business) is that subscriptions are non-refundable.

This means refunds for unused time or licenses are generally not provided.

Limited exceptions

• The Master Services Agreement contains a limited "money-back guarantee" for initial purchases of certain Cloud Service Offerings only.
• That guarantee requires written notice within the first 60 days and does not apply to renewals or most Small Business subscriptions.

Crashplan plans and pricing

Pricing overview

CrashPlan publishes pricing in USD; no official NZD pricing was found for 2024/2025.

If CrashPlan supports NZD billing you would see it on your account billing page.

Plan details

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand's Consumer Guarantees Act 1993, services supplied to consumers must be fit for purpose and provided with reasonable care and skill.

Suppliers cannot contract out of CGA rights by inserting "no refunds" clauses for consumer services.

Implication for CrashPlan (business use)

CrashPlan Small Business plans are typically business-to-business services, so the CGA likely does not apply to those subscriptions.

Consequently, CrashPlan's "no refunds" policy and contractual refund terms are more likely to be legally effective for business subscriptions in NZ.

Customer experiences

Positive feedback

• Some reviewers praise CrashPlan for flexibility, reliability, ease of use, unlimited storage, and versioning. GetApp NZ
• Other users note a straightforward interface, helpful backup notifications, and simple selection of content to back up. SoftwareAdvice NZ

Negative feedback

• Many users report problems restoring data, unexpected data deletion, slow or failed restores, and poor support responses. Trustpilot NZ
• Complaints also include high resource use, corrupt backups, long support waits, and difficulty cancelling in some cases. GetApp NZ, SoftwareAdvice NZ, Reddit

Documentation checklist

Essential account details

• Registered account email address
• Subscription or order ID shown in billing
• Invoice or payment receipts (dates and amounts)

Support and cancellation evidence

• Screenshots of subscription status and cancellation confirmation
• Copies of any support tickets or correspondence
• Proof of purchase if bought through App Store / Google Play (store receipt)

Common mistakes

Cancelling on the wrong platform

Users sometimes try to cancel via CrashPlan when the subscription was purchased through Apple or Google.

If you used the App Store or Google Play you must cancel in that store's subscription settings to stop renewals.

Assuming refunds or losing access unexpectedly

Assuming an automatic refund after cancellation is a common error; CrashPlan generally does not refund unused time for business plans.

Failing to export data before retention expires can lead to permanent loss after cancellation - always back up locally.

Comparative recap

Quick comparison

After cancelling

Immediate next steps

Download or copy any files you need from CrashPlan before retention expiry.

Check your billing page and confirm no future charges are scheduled.

Useful links and support

• How do I cancel my subscription?
• Refund policy article
• CrashPlan FAQs

Address

Postal address for legal notices

CrashPlan Group LLC, 400 South 4th Street, Suite 410, PMB 31083, Minneapolis, Minnesota 55415, United States of America.

Attention: Legal Department

Practical note

Most cancellations are completed via the online payment portal rather than by post; use the portal first.

If you need to send a formal termination notice, use the postal address above and retain proof of posting.