Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mega service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mega: Easy Method
What is Mega
Overview
MEGA is a cloud storage and file‑sharing service that emphasises end‑to‑end encryption and cross‑device syncing. It offers free and paid plans for personal storage, as well as client apps for web, iOS, and Android.
Main features
Key features include encrypted storage, file sharing with links and keys, and desktop/mobile sync clients. Paid plans increase storage, transfer quota and additional business or personal options.
How to cancel Mega
By platform
- App Store (iOS): Cancel through your Apple subscriptions settings. Open the App Store, tap your avatar, go to Subscriptions and cancel MEGA there. Apple handles billing and renewals for App Store purchases.
- Google Play (Android): Cancel via Google Play subscriptions. Open the Google Play Store, tap your profile > Payments & subscriptions > Subscriptions, find MEGA and cancel. Google normally manages billing and renewals for Play purchases.
- Web (direct via MEGA): Log in to your MEGA account on the web dashboard, go to billing or subscription settings and cancel the plan to stop future charges.
What to check before cancelling
- Confirm which store (Apple, Google or MEGA web) processed your purchase so you cancel in the correct place.
- Note your next billing date, current transfer/usage, and download or export any data you need before access changes.
What happens when you cancel
Access and data
When you cancel a paid plan, your subscription will typically remain active until the end of the paid period. After that your account may revert to the free tier limits.
Files you stored remain in your account but may become inaccessible if they exceed free storage limits; export or back up important data before expiry.
Billing and renewals
Cancellation prevents future auto‑renewal but does not usually prorate or refund past charges. For App Store or Google Play purchases, Apple/Google manage billing and refund requests.
Check your billing provider (Apple ID, Google account, or MEGA web) to confirm the cancellation and any confirmation emails.
Will I get a refund?
General refund policy
MEGA's responses indicate refunds are generally not possible once service has been accessed or transfer quota used. App Store and Google Play purchases are also subject to those stores' refund rules.
There is no explicit MEGA 14‑day cooling‑off policy; change‑of‑mind refunds are not guaranteed and are handled case‑by‑case.
Exceptions and how to request a refund
- Occasional proactive support refunds have been reported (for example if the wrong plan was purchased).
- If you believe you are entitled to a refund, gather receipts, order IDs and evidence of issue and contact MEGA support first.
- For App Store or Google Play purchases, request a refund through Apple or Google (their support pages/processes apply).
Mega plans and pricing
Monthly plans
Below are the commonly reported NZD monthly plans and features. Prices were collected from third‑party NZ sources and may vary over time.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| 50 GB | NZ$1.69 | Monthly | Basic storage tier |
| 200 GB | NZ$4.99 | Monthly | Mid‑tier storage |
| 2 TB | NZ$16.99 | Monthly | High storage |
| 6 TB | NZ$49.99 | Monthly | Very high storage |
| 12 TB | NZ$99.99 | Monthly | Maximum personal tier |
Annual plans
Annualised NZD plans reported by local sources are approximate. Confirm current pricing in your MEGA account before purchasing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| 400 GB | NZ$100 | Annual | Low annual cost |
| 2 TB | NZ$200 | Annual | Mid annual cost |
| 8 TB | NZ$400 | Annual | High annual cost |
Your consumer rights in New Zealand
Rights under the Consumer Guarantees Act
Digital services in New Zealand are covered by the Consumer Guarantees Act (CGA) and the Fair Trading Act. Services must be supplied with reasonable care and skill and be fit for purpose.
If a service is substantially faulty you may be entitled to remedies such as a repair, replacement, or refund under the CGA.
How to escalate a dispute
- If MEGA refuses a refund you believe is owed, contact MEGA support with evidence and request escalation.
- Seek independent advice from Consumer Protection (consumerprotection.govt.nz), Citizens Advice Bureau, or Community Law Centres.
- Consider the Disputes Tribunal for unresolved claims; keep receipts and correspondence for any complaint.
Customer experiences
Positive feedback
- Many users praise MEGA for encryption, speed, multi‑device syncing and responsive support in problem‑resolution cases.
- Some long‑term users report reliable service over many years and occasional successful refunds for genuine mistakes.
Common complaints
- Complaints include alleged disappearing files, account inactivity deletions, unexpected charges, and app glitches when downloading large files.
- Some reviewers report poor outcomes or limited support when pursuing refunds or data recovery; experiences are mixed.
Documentation checklist
Before you cancel
- Account email and username associated with MEGA.
- Order ID, receipt or confirmation email for the subscription purchase.
- Next billing date and payment method details (Apple ID, Google account, card statement).
If you seek a refund or dispute
- Screenshots of billing, usage (transfer quota consumed), and error messages.
- All correspondence with MEGA support and dates/times of contact attempts.
- Evidence of data loss or service failure if claiming under the CGA.
Common mistakes
Billing platform confusion
A common error is cancelling on the MEGA website when the subscription was purchased through Apple or Google. That does not stop store‑managed renewals.
Always check whether Apple, Google or MEGA processed your payment and cancel in that store if applicable.
Data and timing mistakes
Users sometimes assume cancelling immediately deletes data; typically the plan runs until the period ends and storage limits apply thereafter.
Another mistake is not exporting or backing up files before downgrade or expiry, which can lead to restricted access if quotas are exceeded.
Comparative recap
At a glance
The table below summarises cancellation and refund likelihood by purchase channel to help you act in the right place.
| Platform | How to cancel | Refunds | Key notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in your Apple ID settings. | Refunds handled by Apple; MEGA states refunds are generally not possible once service used. | Apple manages billing; contact Apple for refund requests. |
| Google Play (Android) | Cancel via Google Play > Subscriptions in your Google account. | Refunds handled by Google; MEGA similarly cannot directly refund store purchases in most cases. | Google manages billing; follow Play Store refund process. |
| Web (direct via MEGA) | Log in to MEGA web dashboard and cancel in billing/subscriptions. | MEGA generally does not refund after service accessed; exceptional refunds possible case‑by‑case. | Canceling here prevents MEGA renewals processed directly by MEGA. |
Notes
Always verify which entity charged you before cancelling and keep documentation for any dispute. Consumer protections in NZ may apply if the service is faulty.
After cancelling
Next steps
- Export or back up any files you need before your account downgrades or access is limited.
- Confirm cancellation by checking for a confirmation email or your subscription status in the relevant store or MEGA account.
Where to get help
- MEGA support: visit your MEGA account support area or the MEGA help pages via your account.
- Apple subscriptions help: Apple Subscriptions (support.apple.com).
- Google Play subscriptions help: Google Play (support.google.com).
- Consumer advice: Consumer Protection NZ (consumerprotection.govt.nz).
Address
Corporate address
Mega Limited
Level 21, Huawei Centre, 120 Albert St, Auckland 1142, New Zealand
How to use this address
You can use this address for formal correspondence or mailed complaints if there is no specific cancellation address. Include account details, receipts and a clear request.
Keep copies of any postal communications and consider using tracked postage for proof of delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.