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Cancel Totaldrive: Simple Process
What is Totaldrive
Service overview
Totaldrive is an online subscription service offering device protection, data restoration and add-on identity protection features.
The service is typically managed through an online portal or via mobile app store subscriptions.
Typical users
Customers use Totaldrive for device backup, restoration and related security services.
Subscriptions may be purchased directly or through Apple App Store and Google Play Store storefronts.
How to cancel Totaldrive
Via website / web portal
- Log into your TotalDrive online portal.
- Go to "My Subscriptions".
- Click "Cancel Subscription" to stop auto-renewal.
- Complete any verification requested (email or first six digits of payment method).
- Note: services remain active until the end of the current billing period.
Via mobile app stores
- Apple App Store: open Settings on your iOS device, tap your name, then Subscriptions, and cancel the TotalDrive subscription there.
- Google Play: open Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, and cancel the TotalDrive subscription.
- Do not attempt to cancel App Store or Google Play purchases from the TotalDrive website; those must be handled through the respective store.
What happens when you cancel
Access and service period
Cancelling a subscription via the portal stops auto-renewal but typically leaves services active until the end of your paid billing period.
The same applies for app store subscriptions: cancelling prevents renewal but does not always end current access immediately.
Billing, termination and data
Cancellation does not automatically create a refund request; termination of access may be required for refund eligibility under TotalDrive policy.
Keep copies of any confirmation messages and account details if you need to dispute charges or request refunds later.
Will I get a refund?
Refund windows
- Monthly or quarterly plans: refunds are available if termination and refund request are submitted within 14 days of purchase or renewal.
- Annual or bi‑annual plans: refunds are available if request submitted within 30 days of purchase or renewal.
- Add‑on services (e.g. Identity Protection, Unlimited Devices): refunds require termination and request within 14 days of activation or renewal.
Exceptions and app store purchases
Cancelling auto‑renewal alone does not trigger a refund - you must terminate access immediately to be eligible under TotalDrive rules.
If you purchased through Apple or Google, refund requests must follow the respective store refund processes and policies.
Totaldrive plans and pricing
Summary
No explicit New Zealand pricing was found for Totaldrive for 2024/2025.
App Store listings may show the app as "Free" without subscription detail; plan pricing appears to vary by region and store.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly | Varies | No NZ‑specific price found; region/store dependent |
| Quarterly | Varies | Refund window: 14 days from purchase/renewal |
| Annual / Bi‑annual | Varies | Refund window: 30 days from purchase/renewal |
| Add‑ons (Identity Protection, Unlimited Devices) | Varies | Must be terminated within 14 days for refund eligibility |
Your consumer rights in New Zealand
Statutory rights
Under the Consumer Guarantees Act and Fair Trading Act, consumers are entitled to remedies if services are misleadingly described or fail to meet reasonable quality expectations.
Supplier refund policies cannot override these statutory rights; you may still be entitled to a remedy even if an internal policy is restrictive.
App store purchases and local law
Digital purchases made through Apple or Google may also be subject to New Zealand statutory protections.
If a store‑side refund is denied, you can still raise concerns under New Zealand consumer law with relevant authorities.
Customer experiences
Positive feedback
Many users praise the platform’s ease of use, clear instructions and responsive customer service.
Some reviewers report successful data restoration and quick support responses.
Negative feedback
Common complaints include unexpected or duplicate charges, confusion over billing, and difficulty cancelling in some cases.
Some users report broken cancellation links, persistent emails, or concerns when subscriptions appear via iCloud settings.
Documentation checklist
What to gather before cancelling
- Account email and username used for TotalDrive.
- Subscription confirmation, purchase date and billing receipts.
- Payment method details (first six or last four digits) if requested for verification.
What to keep after cancelling
- Cancellation confirmation screenshot or email.
- Refund request correspondence and reference numbers.
- Records of charges you dispute (dates, amounts, screenshots).
Common mistakes
Assuming stopping auto‑renewal equals a refund
Users commonly assume cancelling auto‑renewal automatically triggers a refund; TotalDrive requires termination and a refund request within stated windows.
Always submit a termination or refund request in addition to cancelling renewal if you want a refund.
Using the wrong cancellation channel
Purchases made via Apple or Google must be cancelled and refunded through those stores, not through the TotalDrive portal.
Attempting to use a website link from marketing emails or broken links can cause delays; follow official portal or store steps and save confirmations.
Comparative recap
Quick comparison
| Method | How to cancel | Refund window | Notes |
|---|---|---|---|
| Website / Web portal | Log into portal → My Subscriptions → Cancel Subscription | Monthly/Quarterly: 14 days; Annual/Bi‑annual: 30 days; Add‑ons: 14 days | Verification may be required; services remain until period end |
| Apple App Store | Cancel via iOS Settings → Subscriptions | Follow Apple refund processes; TotalDrive policy may not apply | Refunds handled by Apple; follow store procedure |
| Google Play Store | Cancel via Google Play → Subscriptions | Follow Google refund processes; TotalDrive policy may not apply | Refunds handled by Google; follow store procedure |
After cancelling
Follow‑up actions
Save cancellation confirmations and monitor your payment method for any unexpected charges over the following billing cycle.
If you expect a refund, submit the refund request promptly and keep copies of all correspondence.
Useful links
- Apple - Request a refund or report a problem
- Google Play - Request a refund
- Consumer Protection New Zealand
Address
Postal
250 Northern Ave, Floor 3, Boston, MA 02210
This postal address is the only address identified; it may be associated with a third‑party service and not a New Zealand office.
Notes
There is no verified New Zealand‑specific postal cancellation address for TotalDrive.
Primary cancellation and support actions should be completed via the online portal or the app store used for purchase.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.