Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the 123Helpme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel 123Helpme: Easy Method
What is 123Helpme
Service overview
123HelpMe is an online subscription service that provides essay examples, study guides, and writing inspiration for students and writers.
The service operates a searchable library of essays and offers paid access to download or view content.
Where it's based
123HelpMe is operated by a US-based company and provides its service globally through its website.
There is no verified New Zealand office address for the service; the publicly available address is in the United States.
How to cancel 123Helpme
Web subscriptions (direct via website)
- Log in to your account at 123HelpMe website.
- Scroll to the bottom of the page and click the "Contact" link to open the contact form.
- Submit the contact form and explicitly request cancellation of your subscription, including your account email and username.
- Alternatively, send an email to support@123helpme.com requesting cancellation and include proof of purchase.
- Wait for a confirmation message; keep copies of all correspondence and timestamps for your records.
App Store or Google Play billing
123HelpMe appears to primarily use website billing and there is no clear evidence of in-app billing via Apple or Google Play.
If you see a charge from an app store, check your Apple/Google subscriptions and follow their refund/cancellation processes in addition to contacting 123HelpMe.
What happens when you cancel
Access and renewal
When you cancel through the website, you retain access to the service until the end of your current paid billing period.
Automatic renewal will be stopped for the next billing cycle, but the current period remains usable.
Data and account
Cancelling generally stops future payments but does not necessarily delete your account or personal data automatically.
Export any important content and keep copies of cancellation confirmations and billing records for future reference.
Will I get a refund?
Official policy
123HelpMe explicitly states that no refunds are offered after a subscription payment has been made.
The company requires manual cancellation and indicates access continues until the paid period ends; refunds are not part of the stated policy.
Possible exceptions and disputes
- Some users report difficulties obtaining refunds and disputes over trial-to-paid conversions.
- If the service was misrepresented or the cancellation mechanism was misleading, you may have grounds to request a remedy under New Zealand consumer law.
- If charged through Apple or Google Play, use their refund request tools as an additional route to seek repayment.
123Helpme plans and pricing
Known plans
Reported US/UK pricing has been converted to approximate NZD equivalents for reference below.
Actual charges may vary and no official NZD pricing was found for 2024/2025.
Notes on pricing
Prices shown are approximate conversions and may differ from amounts charged by your payment provider.
Always check your receipt and billing statement for the exact amount charged to your account.
| Plan | Approximate price (NZ$) | Period | Features |
|---|---|---|---|
| Monthly (US market) | approx. NZ$50.00 | Monthly | Access to 123HelpMe subscription as per US pricing |
| Annual (US market) | approx. NZ$200.00 | Annual | Discounted annual billing |
Your consumer rights in New Zealand
Key laws
New Zealand consumers are protected by the Consumer Guarantees Act and other consumer protection laws.
These laws provide remedies when services are not delivered as described or where cancellation and refund mechanisms are misleading.
What you can do
- File a complaint with the Commerce Commission if you believe consumer law has been breached.
- Seek dispute resolution through the New Zealand Disputes Tribunal for unresolved billing or service quality issues.
- Keep all documentation and evidence of purchase and cancellation attempts to support your claim.
Customer experiences
Positive feedback
- Some users find 123HelpMe useful for writing inspiration, essay structure examples, or to help start drafts.
- A minority of reviewers report that plain-language essays helped them understand complex topics.
Negative feedback
- Many complaints focus on unexpected or recurring charges after trials and difficulties securing refunds.
- Quality concerns are common - users report low-quality, plagiarised, or AI‑generated content and opaque cancellation processes.
Documentation checklist
Essential purchase records
- Order confirmation and receipt showing date and amount charged.
- Payment method used and the last four digits of the card or bank transaction record.
- Account email, username, and subscription plan details.
Evidence of cancellation attempts
- Screenshots of the website contact page and submitted form entries.
- Copies of emails sent to support@123helpme.com and any replies.
- Bank or credit card statements showing charges and dates, plus any correspondence about disputed charges.
Common mistakes
Mistake: assuming App Store cancellation applies
Many customers assume they can cancel via Apple or Google subscription settings, but 123HelpMe mainly uses direct website billing.
If you only cancelled via an app store, you may still be billed by the website; always confirm with 123HelpMe support.
Mistake: not collecting proof
Users often fail to save receipts, confirmation emails, or screenshots of cancellation attempts, making disputes harder to resolve.
Collect all evidence at the time of cancellation and keep clear records of dates, times, and the content of messages sent or received.
Comparative recap
Quick comparison
The table below compares key consumer-facing points for 123HelpMe and typical app-store subscription models.
What this means
Use the comparison to decide how to cancel and where to pursue refunds if needed.
| Feature | 123HelpMe (website) | Typical App Store / Google Play subscription |
|---|---|---|
| Cancellation method | Contact form or email to support@123helpme.com; manual request required | Cancel through Apple/Google subscription settings in the device/account |
| Refund policy | Company states no refunds; many user reports of refused refunds | Platform refunds may be possible via Apple/Google refund request processes |
| Billing visibility | Charges appear from the website/company; in-app billing unlikely | Charges show under Apple/Google; clearer refund and transaction records |
After cancelling
If you need a refund or dispute
- Gather your documentation checklist items before contacting your bank or filing a dispute.
- Consider lodging a complaint with the Commerce Commission or applying to the Disputes Tribunal if resolution fails.
Helpful links
- 123HelpMe website
- Email support@123helpme.com
- Commerce Commission (New Zealand)
- Citizens Advice Bureau NZ
- NZ Disputes Tribunal
- Apple report a problem / refunds
- Google Play refund policy
Address
Company address (US)
1680 Vine Street, Suite 1200, Hollywood, CA 90028, United States.
This is the publicly available address; no New Zealand postal address was located.
Notes for NZ consumers
If you need formal service of documents or legal notices, consider using the US address and seek local legal advice about cross‑border complaints.
For consumer disputes, use New Zealand complaint channels listed above after sending cancellation and refund requests to the company.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.