Cancel Adventure Academy: Easy Method

What is Adventure Academy

Overview

Adventure Academy is a subscription-based educational game platform for children that combines gamified learning with curriculum-aligned activities.

It is offered by Age of Learning and is available via web, iOS (Apple App Store) and Android (Google Play).

Who it is for

The service targets primary-school-aged children and families seeking interactive literacy, math and general knowledge content.

Subscriptions are managed by the service or by the device app store used to purchase the plan.

How to cancel Adventure Academy

Via Adventure Academy (direct parent dashboard)

• Log in to the Adventure Academy app or website.
• Open the Parents section, then My Account, then select Cancellation or "End Membership".
• Complete the on-screen steps; cancellation takes effect at the end of the current billing cycle.
• Expect a confirmation email; keep that email for your records.

Via app stores (Apple / Google Play)

• Apple App Store: On your Apple device or in iTunes go to App Store → your profile → Subscriptions → Adventure Academy → Cancel Subscription.
• Google Play: Open the Google Play app → profile icon → Payments & subscriptions → Adventure Academy → Cancel Subscription.
• For both stores, access continues until the end of the current billing period managed by that store.

What happens when you cancel

Access and billing

When you cancel, the subscription remains active until the end of the current billing cycle; you will retain access until that date.

No further recurring charges should occur after the cancellation takes effect, unless you re-subscribe.

Account data and reactivation

Your account, progress and settings are typically retained so you can re-subscribe later without losing progress.

If you need data removed or have specific privacy requests, contact Adventure Academy support and keep record of the request.

Will I get a refund?

Standard refunds policy

Adventure Academy states that all charges are final and non‑refundable; prepaid fees are not refunded after purchase or renewal.

Free trials: if you cancel during a free trial access may end immediately and no refund of prepaid sums applies.

Exceptions and New Zealand rights

• New Zealand consumers may have additional remedies under the Consumer Guarantees Act (CGA) if the service is not provided with reasonable care or is unfit for purpose.
• “No refund” terms do not automatically override CGA rights; you can request a remedy (repair, replacement or refund) where the service fails to meet statutory guarantees.
• If you believe your statutory rights apply, contact the provider first and keep evidence; escalate to Commerce Commission or Consumer Protection NZ if needed.

Adventure Academy plans and pricing

Available plan types

Pricing shown in available sources is listed in USD and may display differently in New Zealand depending on the app store and currency conversion.

Exact NZD amounts are not publicly listed and may vary by payment provider and region.

Plan table

Your consumer rights in New Zealand

CGA protections (Consumer Guarantees Act)

The Consumer Guarantees Act applies to services bought in New Zealand, including digital subscriptions.

The CGA guarantees acceptable quality, fitness for purpose and that services are carried out with reasonable care.

How to enforce your rights

• Contact Adventure Academy support first and explain the issue; ask for a remedy.
• Keep copies of receipts, cancellation confirmations and screenshots as evidence.
• If the provider refuses a lawful remedy, you can contact the Commerce Commission or Consumer Protection NZ for guidance.

Customer experiences

Positive feedback

• Many parents find the gamified approach engaging and helpful for motivating children to learn.
• Users praise the variety of content and the ability to choose activities; some find it suitable for children with attention differences.

Common complaints

• Some users say the app feels more like a game than structured learning and children may skip educational tasks.
• Safety concerns have been raised about chat features if parental controls are not enabled.
• Technical issues such as slow performance or crashes are reported, especially on older devices.
• Subscription handling complaints include difficulties cancelling and reports of repeated charges by some users.

Documentation checklist

Essential documents to gather

• Account email address and username used for Adventure Academy.
• Receipt(s) or invoice showing the subscription charge and date.
• Screenshot of subscription status in the Adventure Academy parent dashboard or App Store/Google Play subscription page.
• Confirmation email showing cancellation (if available).

Optional supporting evidence

• Bank or card statement lines showing charged amounts and dates.
• Error messages, chat transcripts with support, and device details (make, model, OS version).
• If sending formal notice, include a copy of the legal mailing address: Attention: Legal Department, Age of Learning, Inc.

Common mistakes

Subscription source confusion

Users often try to cancel in the app when the subscription was bought through Apple or Google Play; this can leave the store subscription active.

Always check which payment method and store processed your subscription and cancel there if applicable.

Timing and trial dates

Waiting until after the trial ends can result in an unexpected renewal charge; set a reminder to cancel before the trial expiry if you do not wish to continue.

Not saving cancellation confirmation or transaction receipts makes disputes harder to prove later.

Comparative recap

At a glance

Takeaway

Cancel with the service or with the store that billed you, keep confirmation, and check your account and bank statements for further charges.

If you believe the service failed to meet reasonable standards, you may have CGA remedies in New Zealand despite advertised "no refunds."

After cancelling

Next steps

• Save the cancellation confirmation email and any screenshots showing subscription status as cancelled.
• Monitor your bank or card statement for the next billing date to ensure no further charges are taken.
• If you need a refund or further help, contact Adventure Academy support with your documentation and reference your statutory rights if applicable.

Helpful links

• Adventure Academy (official site)
• Apple - manage subscriptions
• Google Play - manage subscriptions
• Commerce Commission (New Zealand)
• Consumer Protection (New Zealand)

Address

Legal mailing address

Attention: Legal Department

Age of Learning, Inc., P.O. Box 230, Glendale, CA 91209, USA

If sending a dispute or formal notice

If you intend to send a formal dispute or legal notice by post, use the legal mailing address above and include full documentation and your contact details.

There is no separate New Zealand postal cancellation address published; cancellation is normally handled via the parent dashboard or the billing app store.