Cancel BRAINLY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Brainly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Brainly: Easy Method
What is Brainly
Overview
Brainly is a community-based learning platform that offers homework help, expert answers, and subscription plans such as Brainly Plus and Brainly Tutor.
How users interact with the service
Users ask questions, receive community or expert answers, and may subscribe for an ad-free experience or live tutor support.
How to cancel Brainly
Cancel via Google Play (Android)
- Open the Google Play app on your Android device.
- Go to Menu → Payments & Subscriptions → Subscriptions.
- Select the Brainly Plus subscription and tap Cancel.
- You will receive a confirmation email; service continues until the end of the paid period and future charges stop.
- Source: Brainly Google Play cancellation guide.
Cancel via Brainly web (site purchases)
- Cancel from your account or the Help Center if you purchased on the Brainly website.
- You may cancel within 7 days after initial purchase and receive a refund for that initial period (this does not apply to renewals).
- During the initial 7‑day membership period you can cancel without charge and be refunded.
- Source: Brainly Terms of Use.
What happens when you cancel
Access to paid features
If you cancel a subscription purchased through Google Play, your plan remains active until the end of the current paid term.
For web purchases cancelled within the allowed window, access will be managed per the refund and cancellation response from Brainly.
Renewal and future billing
Cancelling stops future automatic renewals but does not retroactively stop charges already completed outside refund rules.
Renewals are not eligible for the initial refund window; renewals are treated separately under Brainly's terms.
Account data and content
Your account and any content you posted remain governed by Brainly's terms of service and privacy policy.
If you need copies of anything, export or save important information before or after cancelling where possible.
Will I get a refund?
Refunds for web purchases (Brainly site)
- If purchased on the Brainly website, you have a 14‑day right of withdrawal to cancel without reason and receive a full refund, provided you notify Brainly by email within 14 days.
- Refunds are processed within 14 days after notification.
- Source: Brainly Terms of Use.
Refunds for Google Play purchases
- Cancellation via Google Play stops future charges but does not automatically grant a refund for the current or past usage period.
- Google Play refunds are subject to Google Play's policies; Brainly's guidance states no automatic refund for prior usage on that channel.
- Source: Brainly Google Play cancellation guide.
Exceptions and renewal rules
Brainly's refunds apply during the initial purchase period and explicitly do not apply to renewals under the stated terms.
If you believe you are entitled to a refund outside these rules, contact support and keep evidence of purchase and cancellation.
Brainly plans and pricing
Available plans (New Zealand)
Pricing below reflects in-app listing for New Zealand App Store / in-app purchases where provided.
Key plan features
Plan differences include ad-free access and live expert or AI tutor support per the app listing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Brainly Plus | NZ$16.49 | Monthly | Ad-free experience, access to plus features |
| Brainly Tutor | NZ$49.99 | Monthly | Live Expert / AI Tutor support |
Your consumer rights in New Zealand
Right to withdraw and cooling-off
Brainly's web purchase policy includes a 14‑day withdrawal right which aligns with common NZ distance‑selling rights.
This offers a full refund if you notify Brainly by email within 14 days for web purchases.
Platform purchases and limits
Purchases made through app stores (e.g. Google Play) are governed by the platform's rules, which can limit refund options available directly from Brainly.
That may reduce remedies under NZ law if the platform's policy differs, so check the app store's refund procedures.
Practical notes for NZ consumers
- Keep purchase receipts and confirmation emails as evidence for any refund claims.
- If you bought on the web, use the 14‑day notification and expect processing within 14 days.
Customer experiences
Positive feedback
Some New Zealand reviewers praise Brainly's usefulness for homework help and community learning, noting practical answers and a helpful environment.
Examples include positive reviews on GetApp NZ and Capterra NZ.
Negative feedback
Complaints seen on review platforms often relate to difficulty cancelling, unexpected renewals, and refusal or delay of refunds.
Users report long waits for responses and occasional billing disputes; saving confirmation emails is commonly recommended.
Documentation checklist
What to keep before cancelling
- Order confirmation or receipt showing date, plan and amount.
- Payment method statement (bank/credit card or Google Play transaction record).
- Screenshots of subscription settings (e.g. Google Play Subscriptions page).
What to keep after cancelling
- Cancellation confirmation email or screenshot from Google Play or Brainly support.
- Any support correspondence and refund confirmations.
- Notes of dates and times you contacted support.
Common mistakes
Assuming app uninstall cancels subscription
Uninstalling the app does not cancel a subscription. You must cancel through the purchase platform (Google Play or Brainly web).
Expecting automatic refunds for Google Play purchases
Many users expect refunds after cancelling a Google Play subscription, but Brainly states cancellation stops future charges and does not automatically refund past usage.
Always save cancellation confirmations and transaction receipts to support any dispute.
Comparative recap
Channel comparison
The table below compares main purchase channels for quick reference.
Key differences at a glance
| Purchase channel | How to cancel | Refund availability | Notes |
|---|---|---|---|
| Google Play (Android) | Cancel in Google Play app → Subscriptions → Brainly Plus | No automatic refund for prior usage; service runs until term end | Follow Google Play refund procedures if you seek a refund |
| Brainly website (web purchase) | Cancel via account or Help Center | Full refund if cancelled within 14 days (notify by email); processed within 14 days | 14‑day withdrawal right applies; renewals excluded |
After cancelling
Follow-up actions
- Save the cancellation confirmation and any refund emails you receive.
- Check your payment method to ensure no further charges occur after the billing period ends.
Helpful links
- Google Play cancellation (Brainly)
- Brainly Terms of Use (refunds & cancellations)
- GetApp NZ reviews
- Capterra NZ review
- Trustpilot NZ reviews
Address
Corporate mailing address
Brainly spółka z ograniczoną odpowiedzialnością, Aleja Pokoju 62/8, 31‑564 Kraków, Poland.
Notes about contacting by post
This is the jurisdiction‑specific address provided in Brainly's terms covering New Zealand users.
If you need to send written notices, include all purchase details and copies of receipts to support your request.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.