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Cancellation service #1 in New Zealand
Breakthrough Guitar is an online guitar-teaching service that offers video lessons, practice plans, and membership access to instructional content.
The program is delivered via the Breakthrough Guitar website and through mobile app subscriptions on Apple and Google platforms.
It is aimed at beginners and self-taught players who want structured guidance beyond free videos like YouTube.
Some users report rapid progress with the course material, while others find the format too simplified or repetitive.
Typically, access continues until the end of the current billing period unless otherwise stated by the provider.
Retain access confirmation emails and screenshots of membership status for your records.
Cancelling should stop future renewals, but user reports indicate recurring charges have occurred for some members.
If charges continue after cancellation, contact your payment provider and keep evidence to support a dispute.
Canceling your subscription may not delete your account or personal data automatically.
If you want account deletion, request this explicitly by email and request confirmation of removal.
No explicit official refund policy was found in available sources for Breakthrough Guitar.
This means refunds are not clearly guaranteed by the provider in the public information reviewed.
There is no comprehensive official pricing table available in the reviewed sources.
Some users report promotional pricing followed by higher recurring charges; treat these reports as user-reported rather than official terms.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Promotional offer (reported) | $27 (reported initial) | One-off then recurring | Users report follow-up recurring charge around $37/month (user reports) |
| Standard membership | Varies | Varies | Official public pricing not verified |
There is no verified evidence that Breakthrough Guitar offers a 14-day statutory refund or cooling-off period specific to New Zealand purchases.
If a 14-day refund is important to you, ask support for written confirmation before purchasing.
New Zealand consumer law provides protections for services and goods, but application to specific digital subscription terms depends on the circumstances.
Breakthrough Guitar’s public terms do not explicitly reference statutory NZ rights in the available sources, so seek guidance if needed.
Some users report quick progress, moving from YouTube lessons to jamming with backing tracks within days or weeks.
These users describe the program as a worthwhile investment for focused practice and structure.
Other users describe lessons as oversimplified, repetitive, or poorly structured for some learning styles.
There are multiple complaints about difficulty contacting support, unexpected recurring billing, and challenges obtaining refunds.
People sometimes try to cancel in the app store but actually subscribed via the website (or vice versa), leaving the active subscription untouched.
Always check the original payment source and cancel in the appropriate place (website, Apple, or Google Play).
Assuming a refund is guaranteed can lead to frustration; Breakthrough Guitar has no verified public refund policy and user reports vary.
If you need a refund, request it promptly, provide evidence, and follow up in writing - don’t rely on verbal promises.
| Method | Ease of cancellation | Refund likelihood (reported) | Typical steps |
|---|---|---|---|
| Web (breakthroughguitar.com) | Direct - usually straightforward via account settings | Low to unclear - no official public policy | Log in → Account Settings → Manage Subscriptions → Cancel |
| Apple App Store | Easy via Apple Subscriptions | Depends - use Apple refund process if needed | App Store → Profile → Subscriptions → Cancel |
| Google Play Store | Easy via Google Play subscriptions | Depends - use Google refund process if needed | Google Play → Menu/Profile → Subscriptions → Cancel |
| Email support | Varied - response times differ | Mixed - some users report refunds after escalation | Email [email protected] with account details |
Cancel via the same platform you were billed through, keep written proof, and escalate to your payment provider if charges continue.
For disputed charges, use platform refund processes (Apple/Google) in addition to contacting Breakthrough Guitar support.
The only identified postal address in available reports is:
954 Ave Ponce De Leon STE 205 PMB 10178, San Juan, PR 00907, Puerto Rico
No New Zealand-specific postal address for Breakthrough Guitar was found in the reviewed sources.
If you require a local contact, use the support email and refer to New Zealand consumer resources for further assistance.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.