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Cancel Duolingo: Easy Method
What is Duolingo
What it offers
Duolingo is a language-learning service offering free lessons and a paid subscription tier (Super Duolingo) that removes ads and adds premium features.
It provides short, gamified lessons, AI conversation features, offline access, and family plan options for multiple users.
Subscription model
Duolingo operates on recurring subscriptions that auto-renew until cancelled through the platform used to buy them.
Subscriptions may be purchased via the Duolingo website, Apple App Store (iOS), or Google Play Store (Android).
How to cancel Duolingo
Important principle
You must cancel via the platform where you originally subscribed; cancelling from the wrong platform will not stop auto-renewal.
If you are unsure which platform was used, check the receipt or payment method for clues before proceeding.
Cancel on iPhone / iPad (App Store)
- Open Settings on your device.
- Tap your Apple ID > Subscriptions.
- Find Duolingo or Super Duolingo and choose Cancel Subscription.
- Apple will send a confirmation and show the subscription expiry date.
Cancel on Android (Google Play)
- Open the Google Play Store app.
- Tap your Profile > Payments & subscriptions > Subscriptions.
- Select Duolingo and tap Cancel Subscription.
- Google will send a confirmation email once cancellation is processed.
Cancel on the web (duolingo.com)
- Log in at duolingo.com.
- Tap your profile > Settings > Super Duolingo > Cancel Subscription.
- Confirm the cancellation; Duolingo will send a confirmation email.
What happens when you cancel
Access and expiry
After cancelling, benefits remain active until the end of the current paid period; you retain Super features until expiry.
There are no cancellation fees or penalties for ending your subscription.
Auto-renewal and account data
Cancellation stops future auto-renewal but does not necessarily delete your Duolingo account or progress data.
If you want your account removed, follow Duolingo's account deletion process from account settings on the website.
Will I get a refund?
Standard policy
Duolingo's official position is that refunds are generally not provided after cancellation, including prorated refunds.
As a result, many users do not receive automatic refunds following a cancelled subscription.
Exceptions and platform refunds
- Some users report eligibility for a full refund if cancelling shortly after purchase (e.g., within 14 days) and not using premium features; contact Duolingo support to request this.
- Apple refunds: request via Report a Problem; processing can take up to 2 days.
- Google refunds: request via Play Store Order History; processing can take up to 4 days.
- If charged during or after a trial, users often seek refunds from Apple/Google or contact Duolingo support ([email protected]) for assistance.
Duolingo plans and pricing
Common plan
Below is a commonly reported New Zealand price for the annual Super Duolingo plan from user-reported sources.
Official local pricing may vary; check your App Store, Play Store, or Duolingo account for the exact local price.
Pricing notes
The NZ$150.00/year figure was reported by a user and may not represent current or official pricing.
Always confirm the price in your platform's purchase flow before subscribing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Super Duolingo - Annual | NZ$150.00 per year | Annual | Ad-free experience, unlimited hearts, offline access, progress tracking (full Super features) |
Your consumer rights in New Zealand
Cooling-off and guarantees
There is no automatic statutory 14-day cooling-off right for digital subscriptions in New Zealand simply because they are digital.
The Consumer Guarantees Act can apply if a service is faulty or misrepresented; this may give you remedies if Duolingo fails to provide the service as promised.
What you can do
- Seek advice from Consumer NZ if you believe a trial or billing was misleading: consumer.org.nz.
- Collect evidence (receipts, screenshots, emails) and contact Duolingo support or the platform where you purchased the subscription.
Customer experiences
Positive feedback
Many users find Duolingo useful for consistent daily practice and appreciate features like AI conversations when they work well.
Some users value family plans and the motivational structure of lessons.
Common complaints
Frequent negative feedback includes aggressive upselling, unclear trial expiry reminders, and difficulty cancelling across platforms.
Users also report unexpected charges after cancellation and limited responsiveness from customer service in some cases.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation showing the purchase date and platform (Apple/Google/Duolingo).
- Account email, username, and subscription ID (if available).
- Screenshots of your subscription page, cancellation screens, or billing statements.
When you contact the platform or Duolingo
- Have the date you cancelled and any confirmation emails ready.
- Note the device and platform used to subscribe (iPhone, Android, or web).
- Use the platform refund forms (Apple Report a Problem / Google Play) or email Duolingo at [email protected] if needed.
Common mistakes
Cancelling in the wrong place
Many users cancel in-app or on the website while the subscription was purchased through Apple or Google, which does not stop auto-renewal.
Always confirm which merchant appears on your payment receipt and cancel via that platform.
Trial and billing misunderstandings
Users sometimes assume a trial was cancelled but forget to cancel through the store; charges can appear shortly after trial expiry.
Keep screenshots and confirmation emails to prove when you attempted to cancel and follow up quickly if charged.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood, and key notes for each purchase platform.
Takeaway
Cancel through the same platform used to purchase to stop renewals and use platform-specific refund channels if you need a charge reversed.
Contacting Duolingo support can help in some cases but platform refunds (Apple/Google) are often the fastest route for disputed charges.
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Settings > Apple ID > Subscriptions > Duolingo > Cancel | Medium (request via Report a Problem) | Apple issues confirmations and handles refund requests. |
| Google Play Store (Android) | Play Store > Profile > Payments & subscriptions > Subscriptions > Duolingo > Cancel | Medium (request via Play Store order history) | Google processes refunds, typically within days. |
| Duolingo website (web) | duolingo.com > Profile > Settings > Super Duolingo > Cancel | Low (Duolingo generally does not refund) | Contact [email protected] for assistance; outcomes vary. |
After cancelling
Follow-up actions
- Keep cancellation confirmation emails and note the expiry date of your benefits.
- Monitor your bank or card statements for unexpected charges and act quickly if you are billed after cancellation.
Helpful links
- Duolingo website (log in and cancel)
- Third-party cancellation guide
- Platform refund guidance
- Consumer NZ guidance on terms and cancellations
- Email Duolingo support: [email protected]
Address
Corporate address
Duolingo, Inc.
5900 Penn Ave Second Floor, Pittsburgh, PA 15206, United States
Notes
Duolingo does not list a specific New Zealand postal address; use the corporate address above for formal correspondence.
For subscription issues, contacting the platform used to purchase or using the support email is typically quicker than postal contact.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.