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Cancel BRILLIANT
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Brilliant service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Brilliant: Easy Method
What is Brilliant
Overview
Brilliant is an online learning platform offering interactive, bite-sized lessons in math, science, and computer science. It uses problem-solving and guided examples to teach concepts across a wide range of topics.
The service offers a free tier and a paid Premium subscription that unlocks all courses, ad-free use, and jump-ahead navigation across web and mobile.
Who it's for
Brilliant suits learners who prefer hands-on, practice-based learning and short daily sessions. It is used by students, professionals, and lifelong learners seeking to build problem-solving skills.
Premium is aimed at users who want unlimited access to course content and a seamless experience across devices.
How to cancel Brilliant
Cancel via the web
- Log into your Brilliant account on the web.
- Go to Subscription Settings.
- Click "Cancel Subscription" to stop future charges; you will retain Premium access until the end of the billing period.
- If eligible for a refund, a "Cancel and Refund" option will appear in Subscription Settings.
- Brilliant help: Subscription cancellation
Cancel via Apple App Store (iOS)
- Open the iOS Settings app and tap your name.
- Tap Subscriptions, select Brilliant, then tap Cancel Subscription.
- Refund requests must be made through Apple; Brilliant cannot directly refund App Store purchases.
- Brilliant help: iOS cancellation
Cancel via Google Play Store (Android)
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & Subscriptions → Subscriptions, select Brilliant, then Cancel Subscription.
- Refunds for Google Play purchases must be requested through Google Play's order history or "Report a problem" flow.
- Brilliant help: Android cancellation
What happens when you cancel
Access after cancellation
Cancelling prevents future charges but does not immediately remove access. You keep Premium access until the end of your paid billing period.
After the billing period ends, your account reverts to the free tier and access to Premium content is removed.
Renewals and billing
Automatic renewal stops after cancellation; you should double-check Subscription Settings or your app-store subscription list to confirm cancellation.
If you were charged after cancelling, keep records and contact support; different refund routes apply depending on purchase channel.
Account data
Cancelling a subscription does not automatically delete your Brilliant account or personal data. Account deletion is a separate action.
If you used social login and need to delete your account, prepare to contact Brilliant support if self-service deletion is unclear or unavailable.
Will I get a refund?
Brilliant's stated refund policy
Brilliant's Terms of Use state that fees are generally final and non-refundable. Refunds may be granted only at Brilliant's sole discretion in exceptional circumstances.
For web purchases, a "Request a Refund" button appears in Subscription Settings only if your purchase is eligible.
App store refunds and third-party billing
- iOS purchases: request refunds through Apple's "Report a Problem" page; Brilliant does not control App Store refunds.
- Google Play purchases: request a refund via Google Play's Order History → "Request a refund" or "Report a problem".
Exceptions and tips
Refunds are rare and assessed case-by-case. Prompt action and clear documentation improve your chances.
If you believe the charge arose from misleading renewal terms or an error, mention this when asking for a refund and consider your consumer rights in New Zealand (see next section).
Brilliant plans and pricing
Pricing summary
Pricing varies by region and by in-app purchase options. The items below reflect various NZ App Store options and likely equivalents.
Check your local store or Brilliant's Premium page for the exact billed period and current price.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Premium (likely Annual/Equivalent) | NZ$189.99 | Unspecified (likely annual equivalent via in-app purchase) | Unlimited access to all courses; ad-free; jump-ahead navigation across web and mobile |
| Premium (lower price variant) | NZ$159.99 | Unspecified | Same Premium features |
| Premium (budget variant) | NZ$139.99 | Unspecified | Same Premium features |
| Premium (monthly-ish price) | NZ$27.99 | Likely monthly | Same full Premium access |
| Premium (mid variant) | NZ$29.99 | Likely monthly | Same full Premium access |
| Premium (smallest variant) | NZ$30.99 | Likely monthly | Same full Premium access |
Your consumer rights in New Zealand
Overview of applicable rights
New Zealand consumer law generally gives buyers remedies if a service is faulty, not as described, or fails to meet certain guarantees. Clauses saying "no refunds" do not override these statutory rights.
If the service was misleading or renewal terms were unclear, you may have additional rights under the Fair Trading Act.
Where to get advice
- Consider contacting the Commerce Commission or Citizens Advice Bureau NZ for guidance on consumer rights and next steps.
- These bodies can explain whether a refund or other remedy is likely under New Zealand law for your situation.
Practical steps under NZ law
If you suspect misleading conduct, document the adverts, pricing, trial flow, and communications. This evidence helps any complaint to the company or a regulator.
If informal resolution fails, you may request further guidance from consumer protection agencies about formal complaints or dispute resolution.
Customer experiences
Positive feedback
- Users praise Brilliant's engaging interface, effective bite-sized lessons, and clear explanations.
- Many report prompt, friendly customer support, especially for billing and refund queries.
Negative feedback
- Several users reported being charged after attempting to cancel, sometimes receiving unexpected annual charges.
- Complaints include difficulty obtaining refunds even when cancellation was prompt, and frustration with unclear trial or pricing flows.
- Some users find account deletion difficult, particularly with social login and no password set.
How this affects you
These reviews suggest being proactive: confirm cancellations in your app-store subscription list and keep receipts and screenshots.
If you hit problems, escalate with clear evidence and reference the appropriate refund route for your purchase channel.
Documentation checklist
What to prepare before contacting support
- Account email and user name used with Brilliant.
- Proof of purchase or receipt (email receipt, App Store or Google Play order ID).
- Date and amount of the charge you want refunded, plus screenshots where possible.
What to attach to refund requests
- Screenshot of Subscription Settings showing cancellation or lack thereof.
- Any correspondence with Brilliant support and timestamps.
- Order history entry from Apple or Google if purchased through an app store.
Common mistakes
Assuming cancellation via app uninstall
Uninstalling the Brilliant app does not cancel your subscription. The subscription remains active until cancelled in Subscription Settings or through the app store.
Always check the app-store subscription list or Brilliant web Subscription Settings for confirmation.
Not checking which store billed you
Refund routes differ by purchase channel: web refunds go through Brilliant, but App Store and Google Play refunds must be requested from Apple or Google respectively.
Identify whether the charge came from Brilliant, Apple, or Google before starting a refund request.
Missing documentation
Failing to keep receipts, order IDs, or screenshots weakens refund requests and slows resolution.
Collect and attach clear proof when you contact support or the app-store refund processes.
Comparative recap
Quick comparison
| Method | How to cancel | Where to request refunds | Access after cancel |
|---|---|---|---|
| Web | Log in → Subscription Settings → Cancel Subscription | Brilliant (Request a Refund button if eligible) | Keep Premium until billing period ends |
| Apple App Store (iOS) | iOS Settings → Your name → Subscriptions → Brilliant → Cancel | Request refund from Apple via "Report a Problem" | Keep Premium until billing period ends |
| Google Play (Android) | Play Store → Profile → Payments & Subscriptions → Subscriptions → Brilliant → Cancel | Request refund from Google Play via Order History / Report a problem | Keep Premium until billing period ends |
After cancelling
Follow-up actions
Confirm cancellation in your Brilliant Subscription Settings or the app-store subscription list. Keep screenshots or confirmation emails as proof.
If you were charged after cancelling, gather documentation and contact the correct refund channel immediately.
Helpful links
- How to cancel your Brilliant subscription (Brilliant Help)
- How to get a refund (Brilliant Help)
- Brilliant Terms of Use
- Commerce Commission (New Zealand)
- Citizens Advice Bureau NZ
Address
Postal address for Brilliant
BRILLIANT LIMITED, Mulberry Green, Old Harlow, CM17 0ET, United Kingdom
Notes on contacting by post
We did not find a New Zealand postal address for cancellation; use the web or app-store routes for the fastest resolution.
If you need to send postal correspondence, use the UK postal address above and include full account details and documentation.