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Cancel BUSUU
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Busuu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Busuu: Easy Method
What is Busuu
Overview
Busuu is an online language-learning platform that offers structured lessons, vocabulary and grammar practice, and opportunities for native-speaker corrections.
It is available on web and mobile apps and uses gamified elements such as points, streaks and leaderboards to encourage regular study.
Main features
Key features include course paths, exercises corrected by native speakers, and progress tracking across reading, writing, listening and speaking skills.
Premium plans unlock additional content, offline access and more intensive study tools.
How to cancel Busuu
If you paid via the Busuu website (web)
- Log in at busuu.com.
- Go to Settings → Subscription tab → click "Cancel Premium".
- Optionally provide a cancellation reason and confirm.
- After cancelling you keep access until the end of the current paid period.
- See the official help article: How do I cancel my subscription?
If you paid via Apple App Store or Google Play
- Apple (iPhone/iPad): Settings → Apple ID → Subscriptions → select Busuu → Cancel Subscription.
- Google Play (Android): Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → Busuu → Cancel.
- App-store cancellations must be done through the store that billed you; Busuu cannot cancel those subscriptions for you.
- See upgrading/downgrading help: Upgrading and downgrading Busuu Premium plans
If you need Busuu support directly
- For refunds or account issues contact Busuu customer satisfaction at team@busuu.com.
- You can also use Busuu’s contact form via their help centre for specific requests.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription on Busuu’s website, you retain Premium access until the end of the current billing period.
For App Store or Google Play subscriptions, access remains until the store’s billed period ends after you cancel there.
Renewals and billing
Auto-renewal stops after a successful cancellation; you will not be charged at the next renewal date if cancellation completes correctly.
If you are billed again after cancelling, check which platform handled the payment (web, Apple, Google) before contacting support.
Account and data
Cancelling your subscription does not delete your Busuu account or learning data by default.
If you want your account removed, contact support and request account deletion following their procedures.
Will I get a refund?
14-day money-back guarantee
Busuu offers a 14-day money-back guarantee on initial Premium subscription payments.
To request a refund within that period contact Busuu customer satisfaction at team@busuu.com or use their contact form.
Exceptions and conditions
- Automatic renewals or subsequent billing cycles are generally not refundable.
- If you used some of the Service already, Busuu may charge for the value of services used, depending on terms that may apply in other jurisdictions.
- See Busuu’s refund policy for details: What is Busuu’s refund policy?
Busuu plans and pricing
Available plans
Busuu offers free access plus Premium plans that add features such as offline mode, full course access and certifications.
Exact plan names and feature sets vary by region and over time.
Pricing notes
No official NZD pricing for Busuu in New Zealand (2024 - 2025) was found; prices vary by platform, country and promotions.
Displayed prices in this table therefore reflect availability information rather than fixed NZ rates.
| Plan | Price (typical) | Currency |
|---|---|---|
| Free | Varies | Varies |
| Premium | Varies | Varies |
| Premium Plus / Certification | Varies | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and regulations on unfair contract terms, which apply to digital services and subscriptions.
Businesses must provide clear cancellation processes and reasonable remedies where services are not delivered as promised.
Remedies and escalation
- If Busuu does not respond or refuses a valid refund, consider contacting the Citizens Advice Bureau for guidance.
- You may also raise concerns with the Commerce Commission if a supplier is not complying with consumer law.
Customer experiences
Positive experiences
Many users praise Busuu’s user-friendly interface and structured lessons for grammar and vocabulary practice.
Native-speaker corrections and responsive customer support (specific representatives named positively) are commonly highlighted.
Negative experiences
Frequent complaints involve subscription confusion, unexpected auto-renewals and difficulty cancelling through the correct platform.
Some users report access issues after payment and challenges obtaining refunds even within the 14-day guarantee.
Documentation checklist
What to keep
- Payment receipt or bank/statement entry showing the charge.
- Your Busuu account email and username.
- Subscription start date and plan name.
What to prepare before contacting support
- Screenshots of subscription status in the app or website.
- Proof of any failed Premium access (error messages, missing features).
- Which billing platform charged you (Busuu web, Apple App Store, Google Play).
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Busuu website when the subscription was billed by Apple or Google.
Always check which platform charged you; App Store and Google Play subscriptions must be cancelled through those stores.
Missing refund windows and evidence
Assuming you will get an automatic refund after cancelling can lead to disappointment; refunds must be requested and are subject to the 14-day policy.
Not keeping receipts or screenshots makes refund or dispute resolutions slower and less likely to succeed.
Comparative recap
Quick comparison of cancellation methods
This table summarises where to cancel and typical refund eligibility by payment method.
| Method | Where to cancel | Refund eligibility |
|---|---|---|
| Busuu website (web) | Settings → Subscription → Cancel Premium on busuu.com | Refunds possible within 14 days for initial payment; contact support |
| Apple App Store (iPhone/iPad) | Apple ID → Subscriptions → Busuu (cancel in device settings) | Refunds managed by Apple; Busuu’s 14-day policy may not apply to App Store renewals |
| Google Play (Android) | Google Play Store → Profile → Subscriptions → Busuu (cancel there) | Refunds managed by Google Play; web refund rules do not automatically apply |
When to choose each method
- If billed by Busuu directly → cancel via the website and contact Busuu for refunds.
- If billed by Apple or Google → cancel through the relevant store and check that store’s refund process.
After cancelling
What to check next
- Confirm cancellation email or in-account message showing subscription end date.
- Verify no further charges appear on your bank or card statement after the current period ends.
Further help and links
- Cancellation help: How do I cancel my subscription?
- Refund policy: What is Busuu’s refund policy?
- Contact Busuu support: team@busuu.com
Address
Busuu headquarters
Busuu’s main physical address (not a New Zealand office) is listed below for reference.
Mailing address
3rd Floor, 10 East Road, Hackney, London, N16AJ, United Kingdom