Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cambly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cambly: Easy Method
What is Cambly
Overview
Cambly is an online language tutoring platform that connects learners with native and fluent English tutors for one-on-one lessons and conversation practice.
How it is provided
Services are delivered through Cambly's website and mobile apps on a subscription or pay-as-you-go basis, with pricing listed in USD and converted estimates shown for other currencies.
How to cancel Cambly
Cancel via web account
- Sign in to your Cambly account on the web.
- Go to Account Settings or the Help Center and submit a cancellation request.
- Follow any confirmation steps shown and keep a copy/screenshot of the confirmation.
Other contact options
- If you prefer email, contact Cambly at help@cambly.com to request cancellation and include your account details.
- Note: Cambly’s Help Center links and user agreement are the primary sources; App Store/Google Play-specific steps are not clearly detailed by Cambly.
What happens when you cancel
Access and renewal
When you submit a cancellation request your subscription will not renew at the next billing cycle, but any access already paid for typically remains until the end of the paid period.
Discounts and billing adjustments
Cambly may bill at the full (non-discounted) rate for the period used after an early cancellation and remove any future discounts.
Early cancellation can require paying the difference between discounted and undiscounted rates for remaining months; refunds (if any) are calculated accordingly.
Will I get a refund?
Cambly refund policy
Cambly states "No Refunds" for purchased minutes and sessions; minutes are non-refundable and used minutes are non-creditable.
Exceptions and timing
- Refund requests for erroneous charges must be submitted within 30 days to be considered.
- If Cambly approves a refund it is processed on their end, but card issuers may take 7 - 10 business days to return funds.
- Account credits are not automatically refunded; you must contact Cambly to request a refund of credits.
Cambly plans and pricing
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| One-on-one (Pro/Private+), 30‑min lessons - Monthly | approx. NZ$28.14 per lesson | Per lesson | Private one-on-one, no commitment beyond monthly |
| One-on-one (Pro/Private+), 30‑min lessons - 3‑month plan | approx. NZ$18.18 per lesson | Per lesson | 30% discount applied |
| One-on-one (Pro/Private+), 30‑min lessons - Annual plan | approx. NZ$12.99 per lesson | Per lesson | 50% discount applied |
| Two 15‑min lessons/week (~1 hr/week) - Monthly | approx. NZ$83.20 per month | Monthly | Based on third-party estimate (EduReviewer, USD 52/month) |
| Two 15‑min lessons/week (~1 hr/week) - Annual | approx. NZ$62.40 per month (annual rate) | Monthly equivalent | Based on third-party estimate (EduReviewer, USD 39/month annual rate) |
Pricing notes
Official Cambly pricing is listed in USD; NZD amounts above are approximate conversions at ~1 USD = 1.6 NZD.
Official sources did not list explicit NZD pricing for 2024/2025; verify current prices in your account before purchase.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act) services must be provided with reasonable care and skill and be fit for purpose.
Remedies and limits
- There is no automatic right to cancel or refund for a change of mind for digital/subscription services unless the service fails to meet guarantees.
- Businesses cannot contract out of the CGA; a "no refunds" term may be unenforceable if the service does not meet acceptable quality or description.
- Remedies can include repair, refund, or cancellation if a service fails to meet guarantees; dispute routes include contacting the seller, Citizens Advice Bureau, the Disputes Tribunal, or the Commerce Commission for misleading conduct.
Customer experiences
Positive feedback
Many learners find Cambly easy to use with a wide selection of tutors and useful conversational practice.
Some tutors report flexible, enjoyable interactions and appreciate the side-income opportunity.
Negative feedback
Common criticisms include slow or generic customer support responses and difficulty resolving disputes.
Tutor complaints include low pay and penalties; student complaints include no-refund experiences and concerns about tutor professionalism.
Documentation checklist
Essential items to gather
- Account username and email associated with Cambly.
- Subscription details: plan name, start and end dates, payment receipts or invoices.
- Payment method information and dates of charges (screenshots or statements).
Evidence for disputes
- Confirmation of cancellation request or support ticket screenshots.
- Correspondence with Cambly support (emails, ticket numbers).
- Any relevant lesson logs, tutor messages, or recordings that support your claim.
Common mistakes
Assuming App Store/Play cancellation is automatic
Some users mistakenly cancel on Cambly but forget to cancel via the App Store or Google Play, which can lead to continued charges.
Because Cambly’s help pages do not clearly separate App Store/Play steps, double-check your platform subscription settings.
Missing refund timeframes and discount terms
Waiting longer than 30 days to dispute an erroneous charge can forfeit your chance to get Cambly to consider a refund.
Users also misinterpret promotional discounts; cancelling early may trigger charges for the difference between discounted and undiscounted rates.
Comparative recap
Quick comparison table
| Feature | Cambly | New Zealand consumer rights |
|---|---|---|
| Cancellation method | Cancel via account settings or submit Help Center request; email support@cambly.com | Consumers can require remedies if service fails; businesses must honour CGA obligations |
| Refund policy | "No Refunds" for minutes/sessions; exceptions for erroneous charges within 30 days | No automatic right for change of mind; refunds required if service fails statutory guarantees |
| Pricing | USD-listed plans; approximate NZD conversions available | Prices must not be misleading; consumers can challenge unfair or deceptive pricing |
| Support experience | Mixed reviews: some slow or generic responses reported | Consumers can escalate unresolved complaints to CAB, Disputes Tribunal, or Commerce Commission |
Takeaway
Cancel via Cambly account or email and keep records; expect limited refunds except for specific, timely errors.
Use New Zealand consumer protections if the service fails to meet acceptable standards or is misleading.
After cancelling
Practical next steps
- Save confirmation of cancellation and monitor your card statements for further charges.
- If charged after cancellation, submit a dispute to Cambly within 30 days and contact your card issuer if needed.
Helpful links
- Cambly User Agreement
- Cambly Refund Policy (Help Center)
- NZ Consumer Protection: Refunds, Replacements, Repairs
- Consumer.org.nz: Returns and Refunds
- Commerce Commission: Enforcing Your Rights
Address
Cambly contact address
Cambly, Inc. 2261 Market Street #4380 San Francisco, CA 94114 USA
Support contact
Email: help@cambly.com
Help Center: Cambly Help Center
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.