Cancel Chesskid: Easy Method

What is Chesskid

Overview

ChessKid is a child-focused chess learning platform from the Chess.com family that offers lessons, puzzles, bots and parental controls.

The service includes a free tier and a paid Gold Membership that unlocks additional lessons, puzzles and training tools.

Where it is used

Members use ChessKid on the web and via mobile apps distributed through Apple App Store and Google Play.

Billing and membership management depend on where the subscription was purchased (web, iOS or Android).

How to cancel Chesskid

Cancel via the ChessKid website (desktop)

• Log in at chesskid.com on a desktop browser.
• Go to Settings → Subscription → See Billing Info.
• Turn off auto-renewal or select the cancel option to stop future charges.

Cancel iOS (App Store) subscriptions

• ChessKid cannot cancel subscriptions purchased via Apple; you must manage them in your Apple account.
• Open the App Store on your iPhone/iPad → tap your profile → Subscriptions → find ChessKid → Cancel.
• For refunds or purchase issues, request a refund via reportaproblem.apple.com.

Cancel Android (Google Play) subscriptions

• Subscriptions bought through Google Play must be cancelled through Google Play settings.
• Open Google Play → Profile → Payments & subscriptions → Subscriptions → choose ChessKid → Cancel subscription.
• For refunds, use the "Report a problem" flow in Google Play order history or visit Google Play Help.

What happens when you cancel

Access after cancellation

If you cancel, your Gold access typically remains active until the end of the paid period you have already paid for.

You will lose Gold features when the current billing period expires and the subscription does not renew.

Automatic renewal and billing

Turning off auto-renewal stops future charges but does not automatically refund prior payments.

For App Store or Google Play purchases, renewal and billing are managed by those stores, not by ChessKid.

Account data and settings

Cancelling does not usually delete your account or game data; your profile and history remain unless you request deletion.

To remove an account entirely, contact ChessKid support and request account deletion, noting any legal identity verification required.

Will I get a refund?

Refunds for purchases on ChessKid website

ChessKid does not state a general policy of issuing refunds for Gold Memberships bought directly; users are advised to cancel to avoid future billing.

If you believe the service was faulty or misrepresented, read the consumer rights section below before assuming no refund is possible.

Refunds for iOS (Apple) purchases

• Refunds for App Store purchases must be requested from Apple via reportaproblem.apple.com.
• Apple’s decisions are subject to their policies and applicable New Zealand consumer law.

Refunds for Android (Google Play) purchases

• Request refunds through Google Play’s "Report a problem" flow in your order history.
• Google usually responds within minutes to a few business days, depending on the case.

Chesskid plans and pricing

Pricing overview

Prices listed here reflect the New Zealand App Store options and may vary by store, promotions or third-party sellers.

Always check the purchase flow in your app store for the final price before completing a transaction.

Plans and features

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law the Consumer Guarantees Act applies to services and cannot be contracted out by a supplier.

If a digital service is not of acceptable quality, not fit for purpose or misrepresented, you retain remedies including repair, replacement, or refund where appropriate.

How this affects refunds and disputes

• "No refunds" statements do not override your statutory rights under the CGA.
• If you believe your rights under the CGA have been breached, you can raise the issue with the supplier, seek dispute resolution or contact Consumer Protection NZ for guidance.

Customer experiences

Positive feedback

Some users praise ChessKid for being user-friendly, having well-structured lessons and effective learning sequences.

Positive comments often cite the teaching value and improvements to the website over time.

Negative feedback

Complaints commonly relate to difficulties cancelling auto-renewal, unexpected renewals and slow or unresponsive customer service.

Other negative points raised include technical issues, perceived pressure to buy Gold, and concerns about moderation or limited chat.

Documentation checklist

Before contacting support

• Account email and username used on ChessKid.
• Order receipt, transaction ID and date of purchase.
• Which store was used (ChessKid website, Apple App Store, or Google Play).

Evidence to collect

• Screenshots of your subscription status and billing page.
• Copies of any communications with support or the app store.
• Proof of attempted cancellation or auto-renewal notices, if applicable.

Common mistakes

Expecting ChessKid to cancel store purchases

A frequent error is contacting ChessKid to cancel a subscription bought through Apple or Google; those stores control billing and must be used to cancel.

Always identify whether the purchase was made via the website or via a third-party store before raising a cancellation request.

Forgetting to turn off auto-renewal

Users sometimes assume cancelling an app or deleting the app will stop billing; you must cancel the subscription in the store or your ChessKid billing settings.

Check your store subscription list after cancelling to confirm the status and save a confirmation screenshot.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation

• Keep confirmation screenshots or emails showing the subscription was cancelled.
• Verify access at the end of the paid period to ensure the subscription has not renewed.

Useful links and next steps

• ChessKid homepage and settings: https://www.chesskid.com
• Apple refund & reporting portal: reportaproblem.apple.com
• Manage Google Play subscriptions: Google Play subscriptions
• If needed, contact New Zealand consumer authorities for guidance on your rights under the Consumer Guarantees Act.

Address

Mailing address

Chess.com LLC, PO Box 970397, Orem, UT 84097, USA

Notes about postal contact

ChessKid does not list a New Zealand postal address for cancellations; online and store-based cancellation routes are the primary methods.

If you must send paperwork by post, use the address above and include full account and transaction details to help support locate your records.