Cancel CLASSDOJO online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Classdojo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Classdojo: Easy Method
What is Classdojo
Overview
ClassDojo is an education communication platform that connects teachers, students and families and also offers paid add-ons such as ClassDojo Plus (Dojo Sparks) and Dojo Tutor online tutoring.
Core classroom management and messaging features remain free while premium features and tutoring are paid options.
Main features
Free features include class communication, behaviour points and parent - teacher messaging across classrooms.
Paid features add upgraded messaging, richer albums, historical point data and tutor-led classes or one-off sessions.
How to cancel Classdojo
Dojo Sparks / ClassDojo Plus
- If you subscribed via the Apple App Store you must cancel through your Apple account subscriptions (ClassDojo cannot cancel App Store subscriptions for you).
- If you subscribed via Google Play cancel through your Google Play subscriptions settings.
- If you subscribed on the web (Stripe) cancel using ClassDojo’s web cancellation process or contact ClassDojo support via their support form.
- When in doubt, check your purchase receipt to see which platform processed the payment before attempting cancellation.
- Reference: ClassDojo refund & subscription help.
Dojo Tutor (trial and subscription classes)
- Trial class: cancel at least 24 hours before the scheduled time to receive a full refund.
- Rescheduling: you may reschedule once per session for free up to 2 hours before the class start time.
- Weekly subscription class: cancelling more than 24 hours ahead gives a full refund; cancelling inside 24 hours generally does not, though you may be able to reschedule once.
- Single subscription class: cancel more than 4 hours before the class to get a full refund.
- Reference: Trial Class FAQs and Cancellation & Rescheduling Policy.
What happens when you cancel
Access
When you cancel a paid subscription it generally stops future renewals but access typically continues until the end of the current paid period.
The exact timing can depend on the store that processed your payment (Apple, Google Play or Stripe/web).
Renewal and billing
For App Store and Google Play subscriptions cancellation prevents future auto‑renewal; billing and refunds are handled by those stores where applicable.
For web (Stripe) subscriptions ClassDojo will stop future billing according to its web cancellation process.
Data and account state
Your ClassDojo account and the data you created (messages, albums, class lists) remain associated with your account unless you request deletion.
To request data deletion or specific account actions, contact ClassDojo support via their help centre.
Will I get a refund?
General policy
Refund eligibility depends on the product, cancellation timing and the payment platform used to buy the product.
ClassDojo’s self‑service and policy pages list specific timing rules for tutor sessions and state platform dependencies for subscription refunds.
Platform-specific refunds
- Apple App Store subscriptions: refunds must be requested from Apple; ClassDojo cannot issue refunds for App Store purchases.
- Google Play and Stripe (web) purchases: users can request refunds via ClassDojo’s support form; ClassDojo processes these requests for eligible cases.
- Dojo Tutor trial: full refund if cancelled at least 24 hours in advance.
- Dojo Tutor weekly subscription: full refund if cancelled more than 24 hours ahead.
- Dojo Tutor single subscription class: full refund if cancelled more than 4 hours before the class.
- Shop merchandise: damaged or misprinted items can be returned within 30 days of shipment; digital subscriptions sold in the shop are not refundable via the Shop return policy.
Exceptions and important notes
- Refunds are not automatic and depend on meeting the cancellation windows or demonstrating a problem with the service.
- ClassDojo’s published policies do not mention an automatic 14‑day cooling‑off right - check local consumer law for additional remedies.
- Reference: Dojo Sparks refund guidance, Shop return policy.
Classdojo plans and pricing
Plans
| Plan | Price (NZD) | Period | Key features |
|---|---|---|---|
| ClassDojo Plus | NZ$16.99 | Monthly | Upgraded messaging with read receipts, organised albums, a year’s worth of point history, deeper insights |
| ClassDojo Plus | NZ$109.99 | Annual | Same Plus features, billed annually with cost savings compared to monthly |
Notes
Core ClassDojo features remain free and the listed Plus prices took effect from 22 January 2024.
Check your platform (App Store, Google Play, web) for the exact price shown at checkout before purchasing.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act which require goods and services to match descriptions and be of reasonable quality.
These laws apply to digital services and paid online offerings where the service is not delivered as promised.
How they apply to ClassDojo
There is no automatic statutory 14‑day cooling‑off period for digital subscriptions in New Zealand, but consumers have remedies under the CGA if services are defective or misrepresented.
If ClassDojo fails to deliver paid services as described, New Zealand users may pursue remedies under local consumer law even if the company’s policy pages do not explicitly reference NZ statutory rights.
Customer experiences
Positive feedback
- Capterra NZ and GetApp NZ rate ClassDojo highly (around 4.7/5) for classroom management, communication and engagement.
- Dojo Tutor reviews (Trustpilot) are generally positive about tutor quality and student progress.
- Many users value having messaging and updates in a single platform to stay in touch with school activity.
Negative feedback
- Some Trustpilot and review comments mention unexpected charges, confusion between free and paid features, and difficulties obtaining refunds.
- Users have reported dissatisfaction when tutors do not show up or sessions are poorly handled (rare cases).
- Some find premium prompts or paywalls intrusive, and others report navigation or speed issues.
Documentation checklist
Before you cancel
- Find your purchase receipt or order confirmation showing the platform used (Apple, Google Play or ClassDojo web).
- Note the subscription name, start date and billing period (monthly/annual) or class session date/time.
- Keep screenshots of the subscription settings or the receipt showing the transaction ID if available.
When contacting support
- Have your ClassDojo account email and any order or invoice numbers ready.
- Include class or tutor details for Dojo Tutor cancellations (session ID, scheduled time).
- Attach screenshots of receipts, the subscription entry in your App Store/Google Play account, or any error messages.
Common mistakes
Platform confusion
Many users try to cancel in the wrong place: for example cancelling within the ClassDojo app when the subscription was billed through Apple.
Always check the receipt to confirm which store processed the payment before following cancellation steps.
Timing and refunds
Missing the stated cancellation window (24 hours for trials, 24 hours for weekly subscriptions, 4 hours for single classes) commonly leads to no refund or only rescheduling options.
Assuming a statutory 14‑day cooling‑off period for digital subscriptions in New Zealand can also cause disappointment - refunds are subject to the platform and ClassDojo’s stated rules unless consumer law provides another remedy.
Comparative recap
Quick comparison
| Product / Item | Cancellation window | Refund route | Notes |
|---|---|---|---|
| Dojo Sparks / ClassDojo Plus | Cancel anytime to stop future renewals; refunds depend on purchase platform | Apple: request via Apple. Google Play/Stripe (web): request via ClassDojo support form. | Check app-store vs web purchase before requesting refund. |
| Dojo Tutor - trial class | Cancel ≥24 hours before session for full refund | Request refund via ClassDojo Tutor support (per policy) | Less than 24 hours’ notice may not be eligible for refund. |
| Dojo Tutor - weekly subscription class | Cancel >24 hours ahead for full refund | ClassDojo Tutor support | Inside 24 hours generally no refund but one reschedule may be allowed. |
| Dojo Tutor - single subscription class | Cancel >4 hours before class for full refund | ClassDojo Tutor support | Rescheduling rules apply; check session details. |
| ClassDojo Shop (merchandise) | Return eligible within 30 days of shipment for damaged/misprinted items | Shop return process on ClassDojo Shop | Digital subscriptions sold in Shop are not refundable under Shop policy. |
After cancelling
What to expect
After cancellation you should receive confirmation that future billing has stopped and retain access until the paid period ends unless otherwise specified by the store.
If you do not receive confirmation, follow up with the store (Apple/Google) or ClassDojo support and provide your receipt and account details.
Useful links
- ClassDojo refunds & subscription help
- Dojo Tutor - Trial Class FAQs
- How to cancel your weekly subscription class
- ClassDojo Shop return policy
Address
Company postal address
ClassDojo Inc, Market Street STE 10437 2261, San Francisco CA 94114, United States.
Note: No New Zealand postal address was identified in the available documentation.
Support contact
For refunds, cancellations or account requests use ClassDojo’s help centre and support form linked above.
If your purchase was made through Apple or Google Play, also contact the relevant store for billing and refund actions.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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