Cancel Knowt: Easy Method

What is Knowt

Overview

Knowt is an online study platform that offers AI-powered summaries, flashcards, and assessment tools aimed at students. It provides free features and paid plans with expanded AI capabilities.

Main features

Key features include AI summaries and chat, flashcard creation and importing, and organisational tools for study sets. Paid plans add unlimited AI use and advanced assessment features.

How to cancel Knowt

Cancel on the Web

• Log into your Knowt account on the website.
• Go to Settings → Your Plan.
• Click "Cancel Subscription", optionally select a cancellation reason, and submit.

Cancel on iOS and Android

• iOS (App Store): You cannot cancel through the Knowt app or website. Open the Apple App Store and manage subscriptions there to cancel.
• Android (Google Play): You cannot cancel through the Knowt app or website. Open Google Play Store → Subscriptions and cancel Knowt from your Google account.

What happens when you cancel

Access after cancelling

After cancelling a paid plan, you typically retain access to paid features until the end of the current billing period. Access does not end immediately unless specified at purchase.

Subscription and data

Cancelling a subscription stops future renewals but does not automatically delete your Knowt account or study data.

Account deletion is separate: submitting a delete request in Settings → Delete account begins a 30-day process and does not cancel any active subscription.

Will I get a refund?

Refunds for web purchases

• Full refund (minus approximately 3.5% transaction fee) if requested within 24 hours of purchase or renewal.
• 50% refund (minus the same transaction fee) if requested within 72 hours of purchase or renewal.

Refunds for App Store and Google Play purchases

• Knowt cannot provide refunds for iOS or Android purchases made through the App Store or Google Play.
• Requests for refunds for platform purchases must be made directly to Apple or Google using their refund processes.

Knowt plans and pricing

Available plans

Listed prices below are the plans referenced in Knowt materials. New Zealand pricing on the App Store may differ due to currency conversion and local taxes.

Notes on currency

Official NZD pricing was not published; App Store charges depend on Apple’s conversion and may vary. Check the App Store at purchase for exact NZD amounts.

Your consumer rights in New Zealand

Refund and cooling-off

Knowt offers its own limited refund windows (full within 24 hours, partial within 72 hours) but does not explicitly reference a statutory 14-day cooling-off period in its materials.

If you believe a broader consumer right applies under New Zealand law, consider seeking independent legal advice or contacting a consumer protection body for clarity.

Platform purchases and rights

For purchases made via Apple or Google, Knowt directs users to those platforms for refunds and cancellations. Your rights and remedies for those purchases are exercised through Apple or Google.

Keep receipts and subscription confirmations when pursuing refunds or disputes with platform providers.

Customer experiences

Positive feedback

Some users praised the mobile experience, import features, and the app’s similarity to other flashcard tools. Reviews noted useful free features and effective AI-driven study aids.

Negative feedback

Reported issues include intrusive ads that interfere with usability, unexpected charges after trials, difficulty getting customer support responses, and occasional data or saved flashcard problems.

Several reviewers described billing or data problems as serious, so document your transactions and communications if issues arise.

Documentation checklist

Before contacting support

• Account email and username used for Knowt.
• Subscription confirmation email or order ID.
• Date and method of purchase (web, Apple App Store, Google Play).
• Receipts or screenshots showing charges and renewal dates.

For platform refunds

• App Store receipt from Apple (if iOS purchase).
• Google Play order receipt (if Android purchase).
• Any cancellation confirmation messages or screenshots.
• Copies of correspondence with Knowt support, if applicable.

Common mistakes

Assuming cancellation via the app always works

Many users try to cancel inside the Knowt app or website for App Store and Google Play subscriptions; this does not stop platform-managed subscriptions.

Always cancel via the App Store or Google Play when that was your purchase route.

Deleting account without cancelling subscription

Deleting your Knowt account does not automatically cancel an App Store/Google Play subscription or a web subscription unless you cancel separately.

Also, assuming an immediate refund after cancelling can lead to surprise charges if you miss the platform’s refund window.

Comparative recap

Quick comparison

The table below summarises cancellation and refund routes for each platform to help you choose the right action quickly.

How to act

Follow the row for the platform you used to subscribe. Keep receipts and confirm cancellation in writing where possible.

After cancelling

What to check immediately

• Confirm cancellation via email or the platform’s subscription page.
• Save receipts, cancellation confirmations, and screenshots of subscription status.
• Monitor your bank or card statement for any unexpected charges after cancellation.

Helpful links and next steps

• Knowt Help Center - support articles and contact options.
• Manage subscriptions on Apple - cancel App Store subscriptions and request refunds.
• Manage subscriptions on Google Play - cancel and request refunds via Google.

Address

Legal and postal address

Knowt Inc., 16192 Coastal Highway, Lewes, DE 19958, United States.

Notes on New Zealand correspondence

Knowt’s Terms of Service specify notices should be sent to the U.S. address above; there is no separate New Zealand postal address listed.

If you need formal service or legal notice, use the Delaware address and consider seeking local legal advice for New Zealand-specific proceedings.