Cancel Classdojo: Easy Method

What is Classdojo

Overview

ClassDojo is an education communication platform that connects teachers, students and families and also offers paid add-ons such as ClassDojo Plus (Dojo Sparks) and Dojo Tutor online tutoring.

Core classroom management and messaging features remain free while premium features and tutoring are paid options.

Main features

Free features include class communication, behaviour points and parent - teacher messaging across classrooms.

Paid features add upgraded messaging, richer albums, historical point data and tutor-led classes or one-off sessions.

How to cancel Classdojo

Dojo Sparks / ClassDojo Plus

• If you subscribed via the Apple App Store you must cancel through your Apple account subscriptions (ClassDojo cannot cancel App Store subscriptions for you).
• If you subscribed via Google Play cancel through your Google Play subscriptions settings.
• If you subscribed on the web (Stripe) cancel using ClassDojo’s web cancellation process or contact ClassDojo support via their support form.
• When in doubt, check your purchase receipt to see which platform processed the payment before attempting cancellation.
• Reference: ClassDojo refund & subscription help.

Dojo Tutor (trial and subscription classes)

• Trial class: cancel at least 24 hours before the scheduled time to receive a full refund.
• Rescheduling: you may reschedule once per session for free up to 2 hours before the class start time.
• Weekly subscription class: cancelling more than 24 hours ahead gives a full refund; cancelling inside 24 hours generally does not, though you may be able to reschedule once.
• Single subscription class: cancel more than 4 hours before the class to get a full refund.
• Reference: Trial Class FAQs and Cancellation & Rescheduling Policy.

What happens when you cancel

Access

When you cancel a paid subscription it generally stops future renewals but access typically continues until the end of the current paid period.

The exact timing can depend on the store that processed your payment (Apple, Google Play or Stripe/web).

Renewal and billing

For App Store and Google Play subscriptions cancellation prevents future auto‑renewal; billing and refunds are handled by those stores where applicable.

For web (Stripe) subscriptions ClassDojo will stop future billing according to its web cancellation process.

Data and account state

Your ClassDojo account and the data you created (messages, albums, class lists) remain associated with your account unless you request deletion.

To request data deletion or specific account actions, contact ClassDojo support via their help centre.

Will I get a refund?

General policy

Refund eligibility depends on the product, cancellation timing and the payment platform used to buy the product.

ClassDojo’s self‑service and policy pages list specific timing rules for tutor sessions and state platform dependencies for subscription refunds.

Platform-specific refunds

• Apple App Store subscriptions: refunds must be requested from Apple; ClassDojo cannot issue refunds for App Store purchases.
• Google Play and Stripe (web) purchases: users can request refunds via ClassDojo’s support form; ClassDojo processes these requests for eligible cases.
• Dojo Tutor trial: full refund if cancelled at least 24 hours in advance.
• Dojo Tutor weekly subscription: full refund if cancelled more than 24 hours ahead.
• Dojo Tutor single subscription class: full refund if cancelled more than 4 hours before the class.
• Shop merchandise: damaged or misprinted items can be returned within 30 days of shipment; digital subscriptions sold in the shop are not refundable via the Shop return policy.

Exceptions and important notes

• Refunds are not automatic and depend on meeting the cancellation windows or demonstrating a problem with the service.
• ClassDojo’s published policies do not mention an automatic 14‑day cooling‑off right - check local consumer law for additional remedies.
• Reference: Dojo Sparks refund guidance, Shop return policy.

Classdojo plans and pricing

Plans

Notes

Core ClassDojo features remain free and the listed Plus prices took effect from 22 January 2024.

Check your platform (App Store, Google Play, web) for the exact price shown at checkout before purchasing.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act which require goods and services to match descriptions and be of reasonable quality.

These laws apply to digital services and paid online offerings where the service is not delivered as promised.

How they apply to ClassDojo

There is no automatic statutory 14‑day cooling‑off period for digital subscriptions in New Zealand, but consumers have remedies under the CGA if services are defective or misrepresented.

If ClassDojo fails to deliver paid services as described, New Zealand users may pursue remedies under local consumer law even if the company’s policy pages do not explicitly reference NZ statutory rights.

Customer experiences

Positive feedback

• Capterra NZ and GetApp NZ rate ClassDojo highly (around 4.7/5) for classroom management, communication and engagement.
• Dojo Tutor reviews (Trustpilot) are generally positive about tutor quality and student progress.
• Many users value having messaging and updates in a single platform to stay in touch with school activity.

Negative feedback

• Some Trustpilot and review comments mention unexpected charges, confusion between free and paid features, and difficulties obtaining refunds.
• Users have reported dissatisfaction when tutors do not show up or sessions are poorly handled (rare cases).
• Some find premium prompts or paywalls intrusive, and others report navigation or speed issues.

Documentation checklist

Before you cancel

• Find your purchase receipt or order confirmation showing the platform used (Apple, Google Play or ClassDojo web).
• Note the subscription name, start date and billing period (monthly/annual) or class session date/time.
• Keep screenshots of the subscription settings or the receipt showing the transaction ID if available.

When contacting support

• Have your ClassDojo account email and any order or invoice numbers ready.
• Include class or tutor details for Dojo Tutor cancellations (session ID, scheduled time).
• Attach screenshots of receipts, the subscription entry in your App Store/Google Play account, or any error messages.

Common mistakes

Platform confusion

Many users try to cancel in the wrong place: for example cancelling within the ClassDojo app when the subscription was billed through Apple.

Always check the receipt to confirm which store processed the payment before following cancellation steps.

Timing and refunds

Missing the stated cancellation window (24 hours for trials, 24 hours for weekly subscriptions, 4 hours for single classes) commonly leads to no refund or only rescheduling options.

Assuming a statutory 14‑day cooling‑off period for digital subscriptions in New Zealand can also cause disappointment - refunds are subject to the platform and ClassDojo’s stated rules unless consumer law provides another remedy.

Comparative recap

Quick comparison

After cancelling

What to expect

After cancellation you should receive confirmation that future billing has stopped and retain access until the paid period ends unless otherwise specified by the store.

If you do not receive confirmation, follow up with the store (Apple/Google) or ClassDojo support and provide your receipt and account details.

Useful links

• ClassDojo refunds & subscription help
• Dojo Tutor - Trial Class FAQs
• How to cancel your weekly subscription class
• ClassDojo Shop return policy

Address

Company postal address

ClassDojo Inc, Market Street STE 10437 2261, San Francisco CA 94114, United States.

Note: No New Zealand postal address was identified in the available documentation.

Support contact

For refunds, cancellations or account requests use ClassDojo’s help centre and support form linked above.

If your purchase was made through Apple or Google Play, also contact the relevant store for billing and refund actions.