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Cancel COURSE HERO
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Course Hero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Course Hero: Easy Method
What is Course Hero
Service overview
Course Hero is an online learning platform that provides study guides, tutor help, and document uploads for students.
It offers subscription plans with library access, unlocks, and a limited number of tutor questions per billing period.
How it is delivered
Access is provided through the Course Hero website and mobile apps; billing can be handled directly or via Apple/Google in-app purchases.
Policies such as cancellations and refunds depend on how the subscription was purchased (web, Apple, or Google Play).
How to cancel Course Hero
Cancel on the web (Course Hero website)
- Log in to your Course Hero account on the website.
- Click your profile picture, go to Settings, choose "Stop Recurring Membership".
- Confirm the cancellation and wait for email confirmation; cancellation is effective within 7 business days.
Cancel if subscribed through Apple or Google
- If you subscribed via Apple (App Store/iTunes), cancel through your Apple account - Course Hero directs billing issues to Apple.
- If you subscribed via Google Play, cancel in your Google Play account; contact Google Play Support for billing or refunds.
What happens when you cancel
Access and service
After cancellation your recurring membership will stop and you will not be billed again after the current billing period ends.
You typically keep access until the end of the paid period; verify exact access terms in your account settings.
Confirmation and timing
Course Hero sends an email confirmation of cancellation; allow up to 7 business days for it to take full effect.
If you do not receive confirmation, keep screenshots and contact support or the app store used to purchase.
Will I get a refund?
Money Back Guarantee basics
Course Hero offers a 30-day Money Back Guarantee with specific usage caps and conditions to qualify for a refund.
- Must request within 30 days of purchase and meet usage limits (e.g., ≤5 subscription unlocks, ≤1 tutor question).
- Previous refunds or exceeding usage limits typically void eligibility.
Special cases and processing
- Introductory trial refunds must be requested within 3 days and have lower usage caps (max 3 unlocks, max 1 tutor question).
- Tutor dissatisfaction: request a refund for that question - card refunds process in about 5 business days; credits are returned if used.
- In-app purchases via Apple/Google must be managed and refunded through the respective app stores.
- Refunds generally process in 3 - 7 business days and can take up to 9 business days to appear on your statement; PayPal refunds return to your PayPal balance.
Course Hero plans and pricing
Pricing summary
Below are Course Hero's commonly listed Premier plan prices in USD. Local NZD amounts depend on exchange rates applied at purchase.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (Premier) | US$39.99 per month | Monthly | Up to 10 tutor questions, full library access |
| Quarterly (Premier) | US$59.85 every 3 months (~US$19.95/mo) | Quarterly | Up to 20 tutor questions, full library access |
| Annual (Premier) | US$119.40 per year (~US$9.95/mo) | Annual | Up to 40 tutor questions, full library access |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law, digital services must have clear cancellation and refund terms that are not misleading.
Course Hero’s 30-day guarantee and any usage caps must comply with the Consumer Guarantees Act and Fair Trading Act.
What you can do
- You may request app store refunds through Apple or Google for in-app purchases in addition to Course Hero’s policy.
- If charged after cancellation or denied promised access, you can dispute the charge with your bank or contact the Commerce Commission.
Customer experiences
Positive feedback
Some New Zealand reviewers find Course Hero’s interface helpful and appreciate the variety of study materials and filtering options.
Capterra reviews note useful content, with mixed scores on value for money.
Negative feedback
Many complaints on consumer review sites report being charged after cancellation, difficulty obtaining refunds, and poor customer service.
Common issues include auto-renewals not stopping and account access or deletion problems after payment.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Order or transaction receipts and dates (credit card, PayPal, or app store receipts).
- Screenshot of subscription settings showing "Stop Recurring Membership" or cancellation attempts.
Additional useful evidence
- Email confirmation of purchase and any cancellation confirmation emails.
- Records of unlocks used and tutor questions asked to verify eligibility for refunds.
Common mistakes
Not cancelling in the correct place
Example: cancelling the account on the website while the subscription was purchased through the App Store.
If you purchased via Apple or Google Play, cancelling on the Course Hero website will not stop app-store billing.
Relying on account deletion instead of cancellation
Example: deleting your Course Hero account but not stopping recurring billing - this can leave charges continuing.
Always follow the "Stop Recurring Membership" steps or cancel in the app store used to subscribe.
Comparative recap
Quick visual comparison
| Method | How to cancel | Refund route | Notes |
|---|---|---|---|
| Web (Course Hero site) | Profile → Settings → Stop Recurring Membership → Confirm | Request via Course Hero support | Cancellation effective ~7 business days; email confirmation sent |
| Apple (iOS / App Store) | Cancel via your Apple ID subscriptions in Settings | Refunds requested from Apple | Course Hero directs billing issues to Apple; cannot refund directly |
| Google Play (Android) | Cancel in Google Play subscriptions | Refunds requested from Google Play | Contact Google Play Support for billing or refund issues |
After cancelling
Follow-up actions
- Save the cancellation confirmation email and screenshot the subscription status.
- Monitor your bank or card statement for any unexpected charges and dispute them if needed.
Useful links
- How to cancel a Course Hero subscription
- Course Hero Money Back Guarantee
- Tutor help refund information
- In-app purchase refund guidance (third-party summary)
Address
Course Hero corporate address
Course Hero, Inc., 2000 Seaport Blvd, Floor 3, Redwood City, California 94063‑5576, United States.
Notes on contacting
Course Hero centralizes support online; use the links above or your app store account to manage cancellations and refunds.
If you need further remedy under New Zealand law, consider contacting your bank or the Commerce Commission for guidance.