Cancellation Duolingo: Easy Method

What is Duolingo

Duolingo is a language-learning platform and mobile app that offers free lessons supported by ads and a paid premium tier (currently marketed as "Super") that removes ads and adds features. It stores your account and learning progress and lets you study on web and mobile devices.

How to cancel Duolingo

• On iOS (App Store): open your Apple ID settings → Subscriptions → select Duolingo (Super) → Cancel. Do this at least 24 hours before the renewal date to prevent the next charge. Source: talkreal.org.
• On Android (Google Play): open the Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Duolingo → Cancel. Also cancel at least 24 hours before renewal. Source: talkreal.org.
• On the web: sign in at duolingo.com → Settings → Subscription / Super Duolingo → Cancel subscription. Source: duoowl.com.
• By post (for written proof): you can send a cancellation notice to Duolingo’s corporate address. For proof, prefer registered mail (raccomandata A/R) and keep the receipt and tracking number.

What happens when you cancel

Canceling a paid Duolingo subscription stops automatic renewal; it does not automatically delete your Duolingo account or learning data. You will generally retain premium access until the end of the current billing period, after which your account will revert to the free tier. Any earned progress, streaks and account information remain tied to your account unless you request account deletion separately through Duolingo’s account settings or support.

Will I get a refund?

Refund handling depends on how you purchased the subscription. Purchases made through Apple’s App Store or Google Play are handled by Apple or Google respectively; Duolingo cannot directly issue refunds for those purchases and you must request a refund through the store. For web purchases, annual subscriptions may be refunded if requested within about 14 days of purchase in many cases; monthly web purchases are typically not refundable but may occasionally be credited or adjusted for duplicate charges. Some third-party guides mention a 14‑day full-refund window for digital subscriptions, but those guides are unofficial and should be treated cautiously. Sources: discussions.apple.com, duoowl.com, services.flexco.com.

Duolingo plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital subscriptions can provide additional rights beyond a vendor’s stated policy; these rights vary by province. For example, some provinces (notably Quebec) have statutory cancellation periods for certain digital purchases that can allow a refund within a short window, often around 14 days. If Apple or Google do not resolve a refund request satisfactorily, you may escalate through your provincial consumer protection agency or pursue a chargeback with your payment provider. Community reports indicate chargebacks or escalations to local consumer agencies have been successful for some users. Source: reddit.

Customer experiences

Users in Canada and elsewhere report a mix of experiences. Positive feedback highlights that Duolingo makes learning fun with interactive lessons and real-world examples, and many find the paid tier worth the cost for an ad-free experience. Negative feedback commonly cites heavy advertising and aggressive upselling on the free plan, perceived reductions in free usability (energy mechanics), subscription glitches, surprise renewals from trials, and difficulties reaching responsive customer service for billing issues. These mixed reviews are reflected across review sites and forums. Sources: capterra.ca, ca.trustpilot.com.

Documentation checklist

• Account email and username associated with Duolingo
• Receipt or transaction ID for the purchase (App Store / Google Play / web)
• Screenshot of active subscription in the App Store / Google Play or duolingo.com settings
• Confirmation of cancellation (email or on-screen) or registered mail receipt (raccomandata A/R)
• Bank or credit card statement showing the charge (date and amount)
• Dates: purchase date, renewal date, and date/time you canceled

Common mistakes

Typical mistakes include canceling the app but not the subscription through the correct platform (for example uninstalling the Duolingo app while the Apple or Google subscription is still active), missing the 24‑hour cutoff period for store-managed subscriptions, assuming cancellation produces an immediate refund, and not saving a copy of the cancellation confirmation. Other common errors are requesting a refund from Duolingo for an App Store or Google Play purchase instead of requesting it from Apple/Google, which delays resolution.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation and payment records until the end of the billing period and until any refund or dispute is resolved. If you purchased through Apple or Google and need a refund, use their refund request flows; Apple’s community threads and Google Play help pages explain the process. For web purchases contact Duolingo support and reference your receipt and cancellation confirmation. If you encounter unresolved billing problems, consider contacting your bank or card issuer for a chargeback or contacting your provincial consumer protection office. Helpful resources: cancellation walkthroughs at talkreal.org, Duolingo customer-service guidance at duoowl.com, and Apple discussions at discussions.apple.com.

Address

Duolingo Inc.
5900 Penn Ave, Second Floor
Pittsburgh, Pennsylvania 15206
United States

For proof of sending a written cancellation notice, we recommend registered mail (raccomandata A/R) and keeping the mailing receipt and tracking number.