Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Knowt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Knowt: Easy Method
What is Knowt
Overview
Knowt is an online study platform that offers AI-powered summaries, flashcards, and assessment tools aimed at students. It provides free features and paid plans with expanded AI capabilities.
Main features
Key features include AI summaries and chat, flashcard creation and importing, and organisational tools for study sets. Paid plans add unlimited AI use and advanced assessment features.
How to cancel Knowt
Cancel on the Web
- Log into your Knowt account on the website.
- Go to Settings → Your Plan.
- Click "Cancel Subscription", optionally select a cancellation reason, and submit.
Cancel on iOS and Android
- iOS (App Store): You cannot cancel through the Knowt app or website. Open the Apple App Store and manage subscriptions there to cancel.
- Android (Google Play): You cannot cancel through the Knowt app or website. Open Google Play Store → Subscriptions and cancel Knowt from your Google account.
What happens when you cancel
Access after cancelling
After cancelling a paid plan, you typically retain access to paid features until the end of the current billing period. Access does not end immediately unless specified at purchase.
Subscription and data
Cancelling a subscription stops future renewals but does not automatically delete your Knowt account or study data.
Account deletion is separate: submitting a delete request in Settings → Delete account begins a 30-day process and does not cancel any active subscription.
Will I get a refund?
Refunds for web purchases
- Full refund (minus approximately 3.5% transaction fee) if requested within 24 hours of purchase or renewal.
- 50% refund (minus the same transaction fee) if requested within 72 hours of purchase or renewal.
Refunds for App Store and Google Play purchases
- Knowt cannot provide refunds for iOS or Android purchases made through the App Store or Google Play.
- Requests for refunds for platform purchases must be made directly to Apple or Google using their refund processes.
Knowt plans and pricing
Available plans
Listed prices below are the plans referenced in Knowt materials. New Zealand pricing on the App Store may differ due to currency conversion and local taxes.
Notes on currency
Official NZD pricing was not published; App Store charges depend on Apple’s conversion and may vary. Check the App Store at purchase for exact NZD amounts.
| Plan | Price (USD) | Billing period | Main features |
|---|---|---|---|
| Student Ultra Monthly | USD 19.99 | Monthly | Unlimited AI summaries, chat, assessments; "Explain why I'm wrong" feature |
| Student Ultra Annual | USD 120/year | Annual | Same features as monthly, billed annually for savings |
Your consumer rights in New Zealand
Refund and cooling-off
Knowt offers its own limited refund windows (full within 24 hours, partial within 72 hours) but does not explicitly reference a statutory 14-day cooling-off period in its materials.
If you believe a broader consumer right applies under New Zealand law, consider seeking independent legal advice or contacting a consumer protection body for clarity.
Platform purchases and rights
For purchases made via Apple or Google, Knowt directs users to those platforms for refunds and cancellations. Your rights and remedies for those purchases are exercised through Apple or Google.
Keep receipts and subscription confirmations when pursuing refunds or disputes with platform providers.
Customer experiences
Positive feedback
Some users praised the mobile experience, import features, and the app’s similarity to other flashcard tools. Reviews noted useful free features and effective AI-driven study aids.
Negative feedback
Reported issues include intrusive ads that interfere with usability, unexpected charges after trials, difficulty getting customer support responses, and occasional data or saved flashcard problems.
Several reviewers described billing or data problems as serious, so document your transactions and communications if issues arise.
Documentation checklist
Before contacting support
- Account email and username used for Knowt.
- Subscription confirmation email or order ID.
- Date and method of purchase (web, Apple App Store, Google Play).
- Receipts or screenshots showing charges and renewal dates.
For platform refunds
- App Store receipt from Apple (if iOS purchase).
- Google Play order receipt (if Android purchase).
- Any cancellation confirmation messages or screenshots.
- Copies of correspondence with Knowt support, if applicable.
Common mistakes
Assuming cancellation via the app always works
Many users try to cancel inside the Knowt app or website for App Store and Google Play subscriptions; this does not stop platform-managed subscriptions.
Always cancel via the App Store or Google Play when that was your purchase route.
Deleting account without cancelling subscription
Deleting your Knowt account does not automatically cancel an App Store/Google Play subscription or a web subscription unless you cancel separately.
Also, assuming an immediate refund after cancelling can lead to surprise charges if you miss the platform’s refund window.
Comparative recap
Quick comparison
The table below summarises cancellation and refund routes for each platform to help you choose the right action quickly.
How to act
Follow the row for the platform you used to subscribe. Keep receipts and confirm cancellation in writing where possible.
| Platform | How to cancel | Refunds via Knowt? | Access after cancellation |
|---|---|---|---|
| Web (direct purchase) | Settings → Your Plan → Cancel Subscription on Knowt website | Yes (full within 24h minus ~3.5% fee; 50% within 72h minus fee) | Access typically continues until the end of the billing period |
| iOS (App Store) | Manage subscriptions in the Apple App Store (cannot cancel via Knowt) | No - request refunds from Apple directly | App Store subscription terms determine access after cancelling |
| Android (Google Play) | Manage subscriptions in Google Play Store (cannot cancel via Knowt) | No - request refunds from Google Play directly | Google Play subscription terms determine access after cancelling |
After cancelling
What to check immediately
- Confirm cancellation via email or the platform’s subscription page.
- Save receipts, cancellation confirmations, and screenshots of subscription status.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links and next steps
- Knowt Help Center - support articles and contact options.
- Manage subscriptions on Apple - cancel App Store subscriptions and request refunds.
- Manage subscriptions on Google Play - cancel and request refunds via Google.
Address
Legal and postal address
Knowt Inc., 16192 Coastal Highway, Lewes, DE 19958, United States.
Notes on New Zealand correspondence
Knowt’s Terms of Service specify notices should be sent to the U.S. address above; there is no separate New Zealand postal address listed.
If you need formal service or legal notice, use the Delaware address and consider seeking local legal advice for New Zealand-specific proceedings.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.