Cancel LINGODA online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lingoda service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lingoda: Easy Method
What is Lingoda
Overview
Lingoda is an online language school offering live classes in small groups or private lessons with teachers worldwide. It operates subscription plans, sprint challenges and pay-per-bundle options.
Services
Services include 24/7 group classes, private lessons, structured lesson materials and progress tracking. Billing and subscription management are handled through your Lingoda account or the app store for in-app purchases.
How to cancel Lingoda
Cancel a monthly web subscription
- Sign in to your Lingoda account on the web.
- Go to your account or subscription settings and choose cancel; cancellation stops renewal for the next month.
- Confirm the cancellation and keep any confirmation email or screenshot for your records.
Cancel Sprint plan and mobile purchases
- Sprint plans: contact Lingoda Customer Support within the first 14 days to cancel and request a refund where applicable.
- App Store / Google Play purchases: manage payments via the respective store settings; Lingoda’s web account may still control class access.
- If unsure, contact Customer Support through the Help Center for guidance and a confirmation of cancellation.
What happens when you cancel
Access and renewal
When you cancel a monthly subscription on the web, your plan will not renew at the next billing date. You keep access for the remaining paid period in most cases.
Account, data and credits
Account data (profile, progress) is generally retained. Unused class credits typically remain valid for their stated validity (about 1 year) but are not usually refunded after the 14-day window.
Will I get a refund?
Money-back guarantee and trial
- Lingoda offers a 14-day money-back guarantee: cancel within 14 days to get a refund minus any classes taken.
- There is a 7-day free trial allowing up to 3 group classes or 1 private class; cancel during the trial to avoid charges.
Sprint cashback and unused credits
- Sprint/Super-Sprint may provide partial or full cash-back (e.g., 50% or 100%) if attendance requirements are met; refunds are processed after the sprint and can take weeks up to 3 months.
- After the 14-day withdrawal window or a billing cycle, unused credits are generally not refunded; Lingoda may recommend pausing or using credits before expiry.
Lingoda plans and pricing
Representative plan
| Plan | Price (NZD, approx) | Period | Features |
|---|---|---|---|
| App Store - 12 Group Classes (in-app) | NZ$800.00 (approx) | One-off / bundle | 12 group classes via Lingoda iOS app |
Notes on pricing
Lingoda does not list full NZD pricing on its official site; the NZ$ figure above is an approximate conversion. Other subscription prices vary by plan and are usually shown in USD or the store currency.
Your consumer rights in New Zealand
14-day right and cooling-off
Under New Zealand consumer law, cooling-off and refund rights depend on whether the service has started. Lingoda’s 14-day money-back guarantee aligns with a common withdrawal period.
Fair treatment and contract terms
- Consumers are entitled to clear, prominent terms about cancellations, expiries and refunds.
- Rigid expiry or no-refund policies may be considered unfair if they were not made sufficiently clear before purchase.
Customer experiences
Positive feedback
- Flexible scheduling and 24/7 class availability are commonly praised.
- Structured lessons, small class sizes and supportive teachers help steady progress.
- Many users report responsive and helpful Customer Support.
Negative feedback
- Cancellation and rescheduling policies (e.g., strict notice windows) are sometimes seen as rigid.
- Users report lost credits due to scheduling difficulties and unclear Sprint terms.
- Refunds outside the 14-day withdrawal period are often not granted, even for extenuating circumstances.
Documentation checklist
What to have ready before cancelling
- Account email and subscription details (plan name, start date).
- Transaction receipts or bank statements showing the payment.
- Screenshots or confirmation emails of cancellation requests or support chats.
If you plan to dispute or request a refund
- Records of class attendance (for Sprint cashback disputes).
- Any medical or supporting documents for exceptional refund requests.
- Reference numbers from Customer Support communications.
Common mistakes
Missing cancellation windows
Many users assume they can cancel anytime for a refund but miss the 14-day money-back window. Always check dates and cancel within the specified period if you want a refund.
Assuming credits are refundable
People often expect unused class credits to be refunded; after the 14-day window or at the end of a billing cycle credits are usually non-refundable. Consider pausing the plan or using credits before expiry.
Comparative recap
Quick comparison
| Topic | Web (Monthly) | Web (Sprint) | App Store / Google Play |
|---|---|---|---|
| How to cancel | Cancel anytime in account settings; subscription won’t renew. | Contact Support within first 14 days to cancel; otherwise Terms apply. | Manage payments via the store; classes usually managed via Lingoda account. |
| Refund eligibility | 14-day money-back minus classes taken. | 14-day rules may apply; Sprint has separate cashback conditions. | Store refunds follow Apple/Google policies; Lingoda handles service access. |
| Trial | 7-day trial (up to 3 group or 1 private); cancel to avoid charges. | Same trial rules may apply when signing up via web. | Trial availability depends on purchase flow in-app. |
| Unused credits | Usually not refunded after withdrawal window; 1 year validity suggested. | Same; Sprint credits handled per sprint terms. | Credits tied to account; refunds depend on store and Lingoda policies. |
Key takeaways
Cancel monthly plans via the web to stop renewals; use support for Sprint issues and rely on store settings for in-app purchases.
Keep records, act within the 14-day window for refunds, and use credits before expiry whenever possible.
After cancelling
Next steps
- Save confirmation of cancellation and check your final billing date.
- Use any remaining credits before they expire, or ask Support about pausing the plan.
Helpful links and contacts
Address
Company address (headquarters)
Lingoda GmbH, Zimmerstraße 69, 10117 Berlin, Germany.
Postal and complaints
Use the address above for formal postal correspondence. For billing or support issues first contact Lingoda Customer Support via the Help Center and keep documentation of all communications.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.