Cancel Mondly: Easy Method

What is Mondly

Overview

Mondly is a language-learning app that offers interactive lessons, exercises and daily practice across many languages.

It is available on iOS, Android and via the web and operates on a subscription model for full access.

Core features

The app emphasises vocabulary, grammar practice and short, colourful lessons suitable for casual learners.

Features include daily lessons, conversational practice and progress tracking for subscribed users.

How to cancel Mondly

Cancel on iOS (App Store)

• Open Apple’s subscription settings on your iPhone/iPad: Settings → your name → Subscriptions.
• Find Mondly and choose “Cancel Subscription.” Do not delete the app as a cancellation method.
• For official guidance see Mondly’s instructions: Mondly cancellation FAQ.

Cancel on Android (Google Play)

• Open the Google Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions → select Mondly → Cancel subscription.
• Cancellation must be done in Google Play; it is not completed within the Mondly app.

Cancel on the web (2Checkout / Verifone)

• If you bought via Mondly’s website (Verifone/2Checkout), log into your 2Checkout account using the email or order number sent by email.
• In 2Checkout go to “My Products” and stop automatic renewal or cancel the subscription there.
• Keep the 2Checkout order email or number for reference during cancellation.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but does not usually end access immediately.

You typically retain full access until the end of the current billing cycle.

Renewal and billing

• Billing stops at the next renewal date after cancellation.
• Deleting the app does not stop billing and will not cancel future charges.

Account and data

Your account and progress data usually remain stored unless you request deletion from support.

If you want account removal, contact Mondly support or the payment provider for guidance.

Will I get a refund?

Mondly’s stated policy

Mondly’s public refund policy is not clearly stated on their main pages and appears vague in public sources.

An independent review summarises potentially different windows (e.g. 14 days monthly, 30 days yearly) but these are not an official Mondly statement.

App store and exception refunds

• Refunds are often handled by the platform where you purchased (Apple or Google Play) rather than Mondly directly.
• Some users in New Zealand reported obtaining refunds by using a 14‑day withdrawal right via Apple or requesting a refund from the app store.

How to request a refund

• For Apple purchases, request a refund via Apple’s Report a Problem site or contact Apple Support.
• For Google Play purchases, request a refund via Google Play Help → Order History → Report a problem.
• For web purchases, contact 2Checkout/Verifone using the order email and request cancellation/refund through your 2Checkout account.

Mondly plans and pricing

Pricing summary

App Store in New Zealand currently lists Mondly prices in US dollars.

Exact NZD amounts depend on Apple’s exchange rate and may vary slightly at checkout.

Notes on NZD conversion

Prices below are the US$ values shown in app stores; NZD equivalents are set by the app store at purchase time.

If no price is available for a plan in local currency, the table uses the provided US$ amounts.

Your consumer rights in New Zealand

Cooling-off and refund rights

New Zealand consumers have rights under local law that can include cooling-off or withdrawal in certain circumstances.

Some users have successfully used a 14‑day withdrawal right via Apple to obtain refunds.

Unfair practices and complaints

• If terms were unclear or cancellation was difficult, this could be an unfair practice under the Fair Trading Act.
• You can raise concerns with the Commerce Commission or seek advice from consumer protection services if needed.

How to escalate

• Collect proof of purchase and communications, then contact the app store or payment provider first.
• If unresolved, file a complaint with the Commerce Commission or seek mediation through consumer advocacy channels.

Customer experiences

Positive feedback

Many users praise the colourful, user-friendly interface and helpful daily lessons for vocabulary and grammar practice.

Some learners report good results studying specific languages, such as Portuguese.

Negative feedback

Common complaints include unclear or misleading trial offers and unexpected charges after trials.

Users also report difficulty cancelling, deleted apps not stopping billing, and poor or unresponsive support.

Balanced takeaway

Mondly is generally well-liked for learning content but several billing and support issues have been repeatedly reported.

Purchasers should keep receipts and be proactive with cancellations via the correct platform.

Documentation checklist

What to gather

• Order confirmation or receipt (App Store/Google Play/2Checkout) showing the purchase.
• Screenshots of subscription settings and any cancellation attempts.
• Dates of purchase, renewal and any correspondence with Mondly or app store support.

How to present evidence

• Keep copies of emails and support case IDs in a single folder for easy reference.
• Provide order numbers when contacting 2Checkout/Verifone or app store support for faster handling.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Mondly app thinking this cancels the subscription; it does not stop renewals.

Always cancel via the App Store, Google Play or your 2Checkout account.

Assuming in-app cancellation works

Cancelling inside the Mondly app is often ineffective; platform-level subscription management is required.

Check the platform’s subscription settings rather than relying on in-app options.

Misreading trial terms

Users may miss the end date of a free trial and be surprised by the first charge.

Note trial length and calendar reminders to avoid unexpected renewals.

Comparative recap

Comparison summary

The table below summarises how to cancel and the typical refund route depending on where you bought Mondly.

Use the correct channel for the fastest resolution.

Quick decision guide

After cancelling

Useful links

• Mondly cancellation FAQ: https://www.mondly.com/faq/cancel-mondly-subscription
• Apple subscriptions support: https://support.apple.com/en-us/HT202039
• Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
• 2Checkout login: https://www.2checkout.com/login

Next steps

After cancelling, monitor your bank or app store receipts to confirm no further charges occur.

If a charge appears after cancellation, contact the app store or payment provider immediately with your documentation.

Address

Company headquarters

ATI STUDIOS A.P.P.S. S.R.L., 3 Politehnicii St., 500007 Braşov, Romania.

No dedicated New Zealand postal address was found for Mondly; purchases are managed via app stores or 2Checkout.

Notes on contacting from New Zealand

For billing or refund issues start with the platform where you purchased (Apple, Google Play, or 2Checkout).

If unresolved, consider raising the matter with New Zealand consumer authorities such as the Commerce Commission: https://comcom.govt.nz/.