Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Oneclass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Oneclass: Easy Method
What is Oneclass
Service overview
OneClass is an online study platform offering verified homework help, class notes, study guides and paid booster classes for students. It operates subscriptions and one‑time purchases through its website and mobile app stores.
Company and availability
OneClass operates internationally and lists corporate details under Notesolution Inc. Subscriptions and customer support are managed online rather than through a New Zealand office.
How to cancel Oneclass
Cancel via Apple App Store (iOS)
- Open the App Store on your iOS device and tap your profile icon.
- Choose "Subscriptions", find OneClass and tap it, then select "Cancel Subscription".
- Apple manages the cancellation and any refund requests; OneClass cannot cancel App Store subscriptions for you.
Cancel via Google Play Store (Android)
- Open Google Play Store, tap Menu > Subscriptions, select OneClass and follow the on‑screen instructions to cancel.
- Google handles refunds and related policies for Play Store subscriptions.
Cancel via OneClass website or email
- Log in at oneclass.com, go to Payment Settings in your account and cancel from there.
- Alternatively, email OneClass support at [email protected] to request cancellation if you cannot access the account settings.
- Cancellations submitted via the website or email take effect at the end of the current billing period.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription purchased through OneClass directly, access continues until the end of your paid billing cycle. You retain access to included features until that expiry date.
Renewal and billing
Auto‑renewal stops at the next billing date after cancellation. Charges already processed for the current period are typically retained under OneClass terms.
Account data
Your account and uploaded data usually remain on OneClass unless you request deletion. Check account settings or contact support to request account removal or data export.
Will I get a refund?
OneClass official refund policy
- OneClass states that all payments are non‑refundable and there are no credits for partially used periods.
- After cancellation access remains until the billing cycle ends; no pro rata refunds are offered by OneClass.
App store and Play Store exceptions
- If you subscribed via Apple or Google, refunds (if any) are governed by Apple App Store or Google Play Store policies, not by OneClass.
- You must request refunds directly from Apple or Google where applicable.
Potential NZ law considerations
- New Zealand consumer law (for example the Consumer Guarantees Act) can provide remedies if a service fails to meet acceptable standards despite a company's "no refunds" term.
- Statutory rights may allow you to seek remedies even where OneClass' Terms say payments are non‑refundable.
Oneclass plans and pricing
Pricing overview
Official OneClass pricing is published in USD and includes monthly subscription tiers and one‑time purchases. NZD cost will vary with exchange rates or platform conversion.
Available plans
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Homework+ | US$9.00 | Monthly | Access to verified homework help answers |
| Class+ | US$30.00 | Monthly | Unlimited class notes downloads |
| Grade+ | US$40.00 | Monthly | Homework Help, Study Guides, Class Notes, Booster Classes |
| Booster Class | US$49.00 | One‑time | Personalized Booster Class (per course) |
| Booster Class with Credit | US$330.00 | One‑time | Booster Class with transferable academic credit |
Your consumer rights in New Zealand
Relevant NZ consumer law
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and Fair Trading Act, which require services to be supplied with reasonable care and fit for purpose.
How rights may apply to OneClass
OneClass' written "no refunds" policy does not automatically override statutory consumer rights in New Zealand.
If the service is substantially deficient you may be entitled to remedies including repair, replacement, or refund under NZ law.
Customer experiences
Positive feedback
- Many users report improved grades and useful study materials from OneClass offerings.
- Some customers describe helpful and prompt responses from support in specific cases.
Negative feedback
- Frequent complaints include unexpected recurring billing and difficulty locating cancellation options.
- Several users report being charged after they believed they had cancelled and being denied refunds.
- There is notable frustration over the strict no‑refund policy and lack of partial credits.
Documentation checklist
What to gather before disputing a charge
- Account screenshots showing subscription status and cancellation attempts.
- Payment receipts, bank or card statements showing the charge dates and amounts.
- Emails or chat transcripts with OneClass or app‑store support confirming cancellation or requests.
How to use the documents
- Submit receipts and screenshots when requesting a refund via Apple or Google support channels.
- Provide the documentation to your bank/credit card issuer if you lodge a chargeback or dispute.
- Retain copies if you escalate a complaint to NZ authorities or consumer advice services.
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel at one location while the subscription is billed through another platform.
Example: canceling on the OneClass website while the subscription is billed via Apple will not stop Apple renewals.
Assuming automatic refunds or immediate cancellations
Many users assume cancellation triggers a refund or immediate loss of access; OneClass keeps access until the billing period ends and does not offer pro rata refunds.
Always confirm cancellation method and monitor your next billing date to avoid surprises.
Comparative recap
Quick summary
This table summarises cancellation methods, refund likelihood and typical outcomes for each purchase path.
Comparison table
| Purchase path | How to cancel | Refunds | Typical outcome |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via App Store > Account > Subscriptions | Refunds handled by Apple; OneClass disclaims responsibility | Auto‑renewal stops; access ends at Apple‑controlled expiry |
| Google Play Store (Android) | Cancel via Google Play > Menu > Subscriptions | Refunds handled by Google Play policies | Auto‑renewal stops; monitor Google Play for refunds |
| OneClass website | Cancel in Payment Settings or email support | OneClass states payments are non‑refundable | Access until end of billing period; no pro rata credits |
After cancelling
Confirm and monitor
- Save confirmation messages or screenshots showing cancellation confirmation.
- Watch your card or bank statement over the next billing period to ensure renewals stop.
Where to get help or escalate
- OneClass Terms and contact: OneClass Terms.
- Request refunds or report billing issues to Apple or Google via their support pages.
- For NZ rights and escalation, see the Commerce Commission comcom.govt.nz and Citizens Advice Bureau cab.org.nz.
- Third‑party reviews and experiences: Trustpilot NZ and MyEngineeringBuddy review.
Address
Corporate mailing address
OneClass (Notesolution Inc.) corporate address:
Unit 1902‑365 Bloor Street East, Toronto, Ontario M4W 3L4, Canada
Local availability
There is no separate New Zealand physical office listed; online channels are the primary contact routes for cancellations and support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.