Cancel PIMSLEUR online
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4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pimsleur service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pimsleur: Easy Method
What is Pimsleur
Overview
Pimsleur is a language-learning service offering audio lessons, mobile apps, and web-based subscriptions designed around spaced-repetition and graduated interval recall.
Who uses it
It is commonly used by beginners and travellers seeking an audio-first approach to building conversational skills.
How to cancel Pimsleur
Cancel via Pimsleur website (Pimsleur.com)
- Log in to your account at Pimsleur.com.
- Go to My Account → Subscription → Cancel Subscription.
- Cancellation takes effect at the end of your current billing period.
- To avoid renewal, cancel by 11:59 PM ET on the last day of the billing period.
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone/iPad → tap your name → Subscriptions → Pimsleur → Cancel Subscription.
- Cancel at least ~24 hours before the renewal to prevent the next charge.
- Deleting the Pimsleur app does not cancel your subscription; you must cancel through your Apple ID settings.
Cancel via Google Play Store (Android)
- Open Google Play Store → Menu → Subscriptions → Pimsleur → Cancel subscription.
- Cancel at least ~24 hours before the renewal to avoid being billed for the next period.
- Deleting the app does not cancel your subscription; cancel within Google Play.
What happens when you cancel
Access after cancellation
When you cancel a subscription on Pimsleur.com, your access generally remains until the end of the current paid billing period.
For App Store or Google Play cancellations, access usually continues until the paid period ends as handled by Apple or Google.
Renewals and auto-renew
Cancelling stops auto-renewal but does not automatically issue refunds for the current period unless a refund policy or consumer law applies.
Ensure cancellation is completed before the required cut-off time to prevent an unwanted renewal charge.
Data and account retention
Your account, progress, and data may remain on Pimsleur's servers after cancellation; consult Pimsleur support if you want account deletion or data removal.
If you later re-subscribe, your previous progress may or may not be retained depending on account policies.
Will I get a refund?
Pimsleur website (direct purchases)
Pimsleur offers a 30-Day Money-Back Guarantee for direct purchases, but only for the initial purchase and not if you used a 7‑day (or longer) free trial.
To request a refund under this guarantee you must call or email within 30 days, complete a sworn declaration, and return it within 7 days as directed by Pimsleur.
In-app purchases (Apple/Google)
- Purchases made through Apple or Google are governed by Apple/Google refund policies, not Pimsleur’s guarantee.
- Pimsleur cannot refund App Store or Google Play charges; contact Apple/Google for those refunds.
Other refund rules and exceptions
- Pimsleur’s site terms generally state fees are non-refundable except where the 30-day guarantee applies or law requires otherwise.
- Help-centre notes a 7-day refund window for new subscriptions in some cases, and unauthorized charges may be considered case-by-case.
Pimsleur plans and pricing
Pricing overview
Exact New Zealand dollar (NZD) prices are not publicly listed by Pimsleur; App Stores may show USD values or local currency depending on your device settings.
Check your App Store or Google Play on your NZ device for current local pricing before purchasing.
Representative table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly subscription | Varies | Check App Store / Google Play or Pimsleur.com for current local rates |
| Annual subscription | Varies | Often billed as a single yearly charge; verify before purchase |
| Individual level/course purchase | Varies | One-off purchases may be available on site or stores; prices vary by language and region |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Digital services and subscriptions are treated as "services" under the CGA and must be of acceptable quality and fit for purpose.
Traders cannot contract out of these statutory rights; you may have remedies if the service fails to meet guarantees.
Fair Trading Act (FTA)
Businesses must not mislead or deceive consumers about terms such as cancellations, free trials, or pricing.
If advertising or contract terms are unfair or deceptive, the FTA provides protections and enforcement by the Commerce Commission.
Change of mind and overseas sellers
New Zealand does not provide a general "change of mind" right to cancel digital subscriptions for a refund; refunds are at the provider’s discretion unless a statutory breach applies.
Even when buying from an overseas company, CGA and FTA protections can still be relevant to NZ consumers depending on the case.
Customer experiences
Positive feedback
Some NZ users report Pimsleur works well for beginners and offers an effective audio-first learning method.
Users praise fast startup and an approachable learning style for initial conversational ability.
Negative feedback
Many complaints mention difficulty cancelling, unexpected renewals after free trials, and perceived misleading pricing.
There are reports of poor or slow customer service when users seek refunds or dispute charges.
Documentation checklist
Essential account information
- Account email address used to sign up.
- Order number or subscription ID (if available).
- Date and time of the charge or renewal you are disputing.
Supporting evidence
- Screenshots of subscription status, receipts, or billing statements.
- Copies of cancellation confirmations or attempted cancellation steps.
- Record of communications with Pimsleur, Apple, or Google (emails, chat logs).
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Pimsleur app does not cancel subscriptions. You must cancel via Pimsleur.com, Apple ID settings, or Google Play subscriptions.
Waiting too late to cancel
Not cancelling before the required cut-off (11:59 PM ET for site cancellations or ~24 hours for app stores) can result in an unwanted renewal charge.
Expecting automatic refunds for change of mind
Many customers assume they can get a refund simply for changing their mind. In NZ refunds for digital subscriptions are not automatic and depend on provider policy or statutory breaches.
Comparative recap
At-a-glance comparison
| Method | How to cancel | Required notice | Refund eligibility |
|---|---|---|---|
| Pimsleur website (direct) | Log in → My Account → Subscription → Cancel Subscription | Cancel by 11:59 PM ET on the last day to avoid renewal | 30-Day Money-Back Guarantee may apply for initial purchases (no free trial) |
| Apple App Store (iOS) | Apple ID Settings → Subscriptions → Pimsleur → Cancel | Cancel ~24 hours before renewal | Refunds handled by Apple, not Pimsleur |
| Google Play Store (Android) | Google Play → Menu → Subscriptions → Pimsleur → Cancel | Cancel ~24 hours before renewal | Refunds handled by Google, not Pimsleur |
After cancelling
Follow-up steps
- Keep confirmation emails or screenshots that show cancellation completion and the date access will end.
- If charged in error, gather your documentation and contact Pimsleur support or the app store payment provider promptly.
Helpful links
- How to cancel (Pimsleur help centre)
- Pimsleur Satisfaction Guarantee
- Apple: cancel subscriptions
- Google Play: cancel subscriptions
- NZ: returns and refunds (Consumer.org.nz)
- NZ: your consumer rights (Commerce Commission)
Address
Pimsleur corporate address
Pimsleur (Simon & Schuster LLC) postal address:
1230 Avenue of the Americas, New York, New York 10020, United States
Note for New Zealand customers
There is no separate New Zealand postal address for Pimsleur. International customers should cancel online or via the app stores, or use the US address for formal correspondence if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.