Cancel Promova: Easy Method

What is Promova

Overview

Promova is a language-learning subscription service that offers bite-sized lessons, adaptive exercises, and in-app courses. It is distributed through its website and mobile app stores (iOS and Google Play).

Core features

The service aims to build vocabulary and confidence with short, interactive lessons and course tracks. Premium access unlocks additional content and features described in the app store listings.

How to cancel Promova

Cancel via App Store (iOS)

• Open your Apple ID account settings and go to Subscriptions.
• Select Promova and choose Cancel Subscription.
• Deleting the app does not cancel the subscription; cancellation must be done in Apple ID settings.

Cancel via Google Play

• Go to play.google.com and sign in to your Google account.
• Open My subscriptions → select Promova → Manage → Cancel.
• Follow the confirmation prompts; Google Play confirms cancellation and access continues until the period ends.

Cancel via Promova website (web customers)

• Log in to your Promova account on the website.
• Go to My profile → Payments & subscriptions → find the subscription → click the three dots → Cancel subscription.
• Complete the quick questionnaire if prompted; cancellation is processed and access continues until the billing period ends.

What happens when you cancel

Access after cancellation

After cancellation, you retain access to paid features until the end of your current billing period. No immediate loss of access occurs on cancellation.

Subscription renewal

Cancellation stops future automatic renewals. Your subscription will not renew after the paid period ends unless you re-subscribe.

Data and account

Cancelling a subscription does not necessarily delete your Promova account or learning data. You may need to contact support if you want account deletion.

Will I get a refund?

Refunds for web purchases

For purchases made via the Promova website, you have a 14-day right of withdrawal for digital services. You can cancel within that window and receive a full refund.

How web refunds are processed

Refunds for eligible web purchases are returned within 14 days using the original payment method. This applies to the 14-day withdrawal right.

Refunds for app store purchases

Purchases made through Apple App Store or Google Play are handled by Apple or Google respectively. Promova advises cancelling first, then following the platform’s refund process.

Promova plans and pricing

Pricing overview

Below are New Zealand App Store prices and common Promova plan names as listed in the app store and in-app purchases.

Price table

Your consumer rights in New Zealand

Consumer Guarantees and digital services

New Zealand consumers have protections under the Consumer Guarantees Act (CGA) and Fair Trading laws that may apply to digital services and subscriptions.

How Promova’s terms interact with NZ law

Promova’s terms state payments are non-refundable for partial periods, except where a 14-day withdrawal right applies for web purchases.

Practical steps if you have an issue

• If you bought via Apple/Google, contact the platform for refund support.
• If you bought via the Promova website within 14 days, request a refund from Promova.
• If you believe your consumer rights were breached, contact New Zealand consumer protection authorities for guidance.

Customer experiences

Positive feedback

Many users praise Promova for user-friendly, clear, and practical bite-sized lessons that build vocabulary and confidence.

Reviews often highlight engaging, interactive, and adaptive content that makes learning enjoyable.

Negative feedback

Some users report locked lessons after subscribing and repeated upgrade prompts, causing confusion and difficulty accessing purchased content.

There are reports of unclear signup/billing communications for some users, though refunds have been issued in a few cases after contacting support.

Documentation checklist

What to prepare before contacting support

• Order or receipt ID from your purchase (App Store/Google Play or Promova website).
• Platform used to purchase (App Store, Google Play, or Promova website).
• Date of purchase, subscription name, and screenshots showing the subscription or charge.

Additional helpful materials

• Any confirmation emails from Promova, Apple, or Google.
• Screenshots of subscription pages, in-app messages, or billing entries from your bank.
• Notes of dates and content of prior support communications.

Common mistakes

Deleting the app instead of cancelling

Many users mistakenly delete the Promova app thinking that cancels the subscription. On iOS and Android, removing the app does not stop billing.

Always cancel subscriptions via Apple ID settings, Google Play subscriptions, or your Promova web account.

Contacting the wrong support channel

Users sometimes ask Promova for refunds for App Store or Google Play purchases; those platforms must process app-store refunds.

If you bought on the website, contact Promova. If you bought on a store, use Apple or Google’s refund processes.

Comparative recap

Quick comparison

The table below summarizes cancellation steps, who handles refunds, and what happens to access for each purchase channel.

Decision aid

After cancelling

Steps to confirm cancellation

• Check your subscription status in Apple ID, Google Play, or your Promova account to confirm cancellation.
• Save any confirmation email or screenshot that shows the subscription was cancelled.

Helpful links and next steps

• Apple - Manage subscriptions (NZ)
• Google Play - Manage subscriptions
• New Zealand consumer protection (Consumer Protection website)
• Promova website (support/contact)

Address

Promova company address

Promova is based in Cyprus. The company address is:

1065 Nicosia, Cyprus

Postal and support notes

Cancellation by post is not supported. Promova provides support via email or the website contact form.

If you are in New Zealand and need help, use the platform-specific refund routes or contact Promova via their website support page.