Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rosetta Stone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rosetta Stone: Easy Method
What is Rosetta Stone
Product summary
Rosetta Stone is a language-learning platform offering interactive lessons across multiple formats: web, mobile apps, and physical media (CDs/DVDs/boxed sets).
It is used by individual learners and enterprises, and offers subscription, lifetime and boxed-set licensing models.
How it’s commonly sold
Subscriptions are sold directly via the Rosetta Stone website and indirectly through the Apple App Store and Google Play Store.
Physical products (DVDs, CDs, boxed sets) are sold through retailers and second‑hand sellers in New Zealand.
How to cancel Rosetta Stone
If you subscribed via the Apple App Store (iOS/iPadOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select Rosetta Stone from the list and tap Cancel Subscription.
- Access remains until the end of the current billing period.
- More guidance: App Store cancellation steps.
If you subscribed via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions > Subscriptions.
- Select Rosetta Stone and tap Cancel subscription.
- Access remains until the end of the current billing period.
- More guidance: Google Play cancellation steps.
If you subscribed on the Rosetta Stone website (web)
- Log in to your Rosetta Stone account on the website.
- Go to Account Settings or Subscription Management and choose Manage Membership.
- Select Cancel Subscription and confirm the cancellation.
- You should receive a confirmation email - keep it for your records.
- Official guidance: Web cancellation steps.
What happens when you cancel
Access and renewal
Cancelling prevents future auto‑renewals but typically leaves access active until the end of your paid period.
Make note of the end date so you can keep or export any progress if needed.
Data and account
Your account and learning history usually remain available after cancellation, but access to premium features will stop when the subscription period ends.
If you want data removed, contact Rosetta Stone support and request account deletion or data export.
Will I get a refund?
General refund policy
For subscriptions (web, App Store, Google Play), refunds are discretionary and not guaranteed by Rosetta Stone’s terms.
Cancelling stops future charges but does not automatically produce a refund unless Rosetta Stone or the platform approves one.
Exceptions and physical media
- Physical/downloadable boxed media (e.g., CD/DVD): Rosetta Stone’s EULA allows a full or prorated refund within 30 days if the product has not been installed or used and all materials are returned.
- If software has been installed or used, EULA states no refund unless required by law.
- See the EULA: Rosetta Stone EULA.
How to request refunds via stores
- Apple: Use the Report a Problem option under your Apple ID’s purchase/subscription history to request a refund and explain why (e.g., unintended renewal).
- Google Play: Cancel the subscription, then use the Request a Refund option on the subscription page and provide your reason.
- Guides: Refund guidance.
Rosetta Stone plans and pricing
Overview
The following table lists New Zealand-sourced physical and boxed-set prices found in local listings.
Digital subscription pricing in NZD was not available in the verified data.
Price list
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Rosetta Stone boxed set, any one of 24 languages (1‑year subscription included) | NZ$64.00 | One-time / includes 1-year access | Includes 1-year subscription access to one language; physical box set |
| Rosetta Stone Level 1 - 5 set (Spanish, open box) | NZ$64.60 | One-time / includes access (likely lifetime or digital code) | Spanish course Levels 1 - 5 in open box |
| Rosetta Stone (used Spanish, good condition) | NZ$40.00 | One-time / used condition | Used Spanish course, likely physical media |
| Rosetta Stone Ultimate software (all 27 languages) DVD version | NZ$61.00 | One-time / physical software | Includes all 27 languages, software DVD with PDF workbooks |
| Rosetta Stone Italian Level 1 - 5 audio CDs | NZ$114.98 | One-time / physical audio CDs | Italian course via audio CDs, Levels 1 - 5 |
| Rosetta Stone whole set (Spanish Levels 1 - 5, missing one disk) | NZ$35.00 | One-time / used condition | Spanish whole set Levels 1 - 5; missing one disk |
| Rosetta Stone Learn German Bonus Pack (lifetime online access + grammar & dictionary) | NZ$132.99 | One-time / lifetime | Lifetime online access; includes grammar guide and dictionary book set |
Note: These prices are for physical or boxed-set listings in NZ dollars from local sellers.
Your consumer rights in New Zealand
Key legal protections
In New Zealand, the Consumer Guarantees Act and the Fair Trading Act protect consumers from misleading conduct and faulty goods or services.
These laws can override contractual “no refund” clauses where goods or services are not as described or fail to perform.
How this applies to Rosetta Stone
- If a “lifetime” promise is misleading or not honoured, New Zealand law may allow you to challenge it under the Fair Trading Act.
- If the service is faulty or not provided as described, you may be entitled to a remedy or refund under the Consumer Guarantees Act.
- Always document representations (screenshots, receipts) to support any complaint.
Customer experiences
Positive reports
Some users report courteous and prompt refunds after contacting support, with cases of refunds processed within days.
Enterprise reviews (Capterra NZ) rate Rosetta Stone highly for ease of use, customer service and features.
Negative reports
Many complaints cite difficulty cancelling subscriptions, unexpected charges after cancellation, and unclear “lifetime” terms.
Other common criticisms include frustrating app navigation, poor speech recognition, and course progression issues.
Documentation checklist
What to gather before contacting support
- Account email and username used for Rosetta Stone.
- Order number, receipt, or purchase confirmation (website or store).
- Payment method and last charged date (card, Apple ID, Google Play).
- Screenshots of subscription status, billing, or any “lifetime” claims.
Supporting evidence for refunds/complaints
- Copies of cancellation confirmation or emails from Rosetta Stone.
- Records of attempts to cancel (dates, steps taken, any error messages).
- Correspondence with support and reference numbers.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling the account on the Rosetta Stone website while the subscription was purchased through Apple or Google.
If purchased via a store, you must cancel through that store’s subscription settings to stop auto‑renewal.
Assuming “lifetime” always means unlimited access
Users sometimes assume “lifetime” access is unconditional and perpetual; disputes often arise where the company changes offerings or support for legacy products.
Keep proof of any lifetime claims and be aware that marketing claims can be challenged under NZ law if misleading.
Comparative recap
Quick comparison
The table below summarises key practical points to help you decide next steps when cancelling or seeking refunds in New Zealand.
Summary table
| Topic | Rosetta Stone (typical) | Notes for New Zealand users |
|---|---|---|
| Where to cancel | Depends on purchase channel: Website, App Store, or Google Play | Cancel in the same store where you purchased to stop auto-renewal |
| Refund likelihood | Discretionary for subscriptions; EULA allows limited refunds for unused physical media within 30 days | NZ consumer law may require remedies for misleading or faulty products |
| Best first action | Cancel subscription immediately and gather documentation | Then request a refund from the platform or Rosetta Stone and reference NZ consumer rights if needed |
After cancelling
Next steps to take
- Save your cancellation confirmation email and any refund correspondence.
- Export or screenshot any progress or certificates you want to keep before access ends.
Helpful links and escalation
- Rosetta Stone EULA and policy: resources.rosettastone.com
- Cancellation and refund guides: How to cancel Rosetta Stone, How to request a refund
- Customer reviews and experiences: Trustpilot NZ and Capterra NZ.
Address
Corporate mailing address
Rosetta Stone Ltd., 1621 N. Kent Street, Suite 1200, Arlington, VA 22209, United States.
Notes on postal options from New Zealand
No dedicated New Zealand cancellation postal address was identified in the verified data.
If you must send physical mail, use the corporate address above and allow international delivery time; follow up by email or support ticket.
Similar cancellation services
FAQ
Important warning regarding service limitations
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