Cancel SKOOL online
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Skool service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Skool: Easy Method
What is Skool
Overview
Skool is an online community platform that lets creators and groups host courses, membership communities, and discussion spaces.
It combines community feed, courses, and member management tools into a single interface aimed at creators and their audiences.
Who uses Skool
Typical users include course creators, coaches, and paid-membership communities who manage access and subscriptions.
Members join communities (free or paid) to access content and participate in group discussions and events.
How to cancel Skool
Cancel as a paid Member (web)
- Sign in on the web and click your profile.
- Go to Settings → Communities tab, then click SETTINGS next to the group.
- Choose Manage membership → cancel. Cancellation takes effect at the end of your billing cycle.
- If your payment was processed off-platform (for example, through the App Store or Google Play), contact the group admins for cancellation or refund help.
Cancel as a paid Member (mobile app) and Admin
- In the mobile app use the three‑dots menu → Group Settings → Manage Membership → cancel. Effect: end of billing cycle for members.
- Admins cancelling a group subscription or free trial: Community Settings → Billing tab → Manage subscription → cancel. This takes effect immediately and preserves saved data for reactivation.
- If unsure who billed you, check your transaction receipt or contact the group admins via Skool Chat for clarification.
What happens when you cancel
Access and content
Members who cancel retain access until the end of the paid billing period unless the payment was off‑platform and the admin changes access.
Admin-cancelled group subscriptions or trials are ended immediately, but group data and content remain saved for later reactivation.
Automatic renewals and billing
Member cancellations stop automatic renewal at the end of the billing cycle; no further charges should occur thereafter.
If you were charged after cancelling, contact the group admins and keep records to support a refund request.
Will I get a refund?
General refund policy for Members
- Cancelling a subscription or leaving a group does not automatically trigger a refund.
- Members must contact their group admins (via Skool Chat or the admin’s support email) to request a refund.
- If approved by the admin, refunds are issued to the original payment method and typically take 7 - 10 business days to appear.
Creator/admin discretion and exceptions
- Creators (group admins) control refunds and may grant them at their discretion.
- Skool generally does not issue refunds on behalf of creators, though it reserves the right in exceptional cases.
- Skool’s public help pages do not document an automatic 14‑day cooling‑off refund period.
Skool plans and pricing
Pricing summary
Skool lists official pricing in USD; the table below shows approximate NZD conversions for reference only.
Official plan details and features are defined by Skool in USD and may not vary by country.
Plans
| Plan | Approximate NZ$ Price (monthly) | Billing Period | Key Features |
|---|---|---|---|
| Hobby | ≈ NZ$15.00/month | Monthly | Basic community features, 1 admin, ~10% transaction fee |
| Pro | ≈ NZ$165 - 166.00/month | Monthly | All features, multiple admins, ~2.9% transaction fee |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers have rights under laws such as the Consumer Guarantees Act and the Fair Trading Act which provide remedies for faulty or misrepresented services.
These statutory rights exist regardless of what a platform’s terms state and may apply to digital services and memberships in some cases.
Practical steps for NZ consumers
- First contact the group admin to seek a refund or resolution; keep records of all communications and receipts.
- If unresolved, consider contacting New Zealand consumer bodies such as the Commerce Commission or Citizens Advice Bureau for guidance.
- Statutory remedies are assessed against local law; legal advice may be needed for complex disputes.
Customer experiences
Positive feedback
Some users report good experiences, especially creators and hosts who value the combined community-plus-course features.
Early adopters and some community hosts describe Skool as a useful platform for building and managing paid communities.
Negative feedback
- There are numerous complaints about difficulty cancelling and getting refunds.
- Users report inconsistent creator support, occasional loss of access, and problems with customer service responsiveness.
- Public review scores (for example on TrustPilot) show a number of one‑star reviews and common frustrations echoed on Reddit.
Documentation checklist
What to prepare before requesting cancellation or refund
- Account email and username used on Skool.
- Date(s) of transactions and amounts charged (invoice or receipt).
- Screenshots of billing page, receipts, and any subscription settings showing active billing.
- Copies of messages or chat logs with the creator/admin requesting cancellation or refund.
How to present your evidence
- Provide clear timestamps and the payment method used (card, App Store, Google Play, etc.).
- If billed off‑platform, identify the billing provider (Apple/Google) or payment processor and include related receipts.
- Keep polite, factual communication when contacting admins or Skool support to speed resolution.
Common mistakes
Not cancelling in the correct place
Members sometimes try to cancel through external payment services (App Store/Google Play) or assume web cancellation applies everywhere.
Always cancel via your Skool account settings if the subscription was set up on Skool; otherwise contact the group admin.
Assuming refunds are automatic
Canceling a subscription does not automatically create a refund - admins must approve refund requests, and Skool typically does not refund on behalf of creators.
Keep evidence of your cancellation request and any communication to support your refund claim.
Comparative recap
Quick actions and outcomes
The table below summarises who to contact, timing of cancellation, and refund likelihood for common scenarios.
Use this as a quick reference before taking the next step.
| Action | Who does it | When it takes effect | Refund likely? |
|---|---|---|---|
| Member cancels via Skool web/app | Member (account holder) | End of billing cycle | Not automatic - request from group admin |
| Admin cancels group subscription or trial | Group admin (Creator) | Immediate (group subscription/trial) | Depends on admin decision; data retained for reactivation |
| Payment processed off‑platform (App Store/Google Play) | App store/payment provider and group admin | Varies by provider | Must contact the group admin and the external provider |
After cancelling
Next steps for members
- Confirm cancellation in your Skool settings and save any confirmation messages or screenshots.
- If you need a refund, contact the group admin via Skool Chat or their listed support email and include your documentation checklist items.
Useful links and support
- How to cancel my membership to a community? (Skool Help Center)
- How to seek a refund for the most recent transaction? (Skool Help Center)
- How to cancel my Skool group subscription or free trial? (admins only)
- Commerce Commission (New Zealand) - consumer rights information
- Citizens Advice Bureau (New Zealand) - consumer guidance and help
Address
Postal address for cancellations
Skool does not provide a public postal address for cancellations in New Zealand.
If you require a postal option you will need to contact Skool support or the group admin for alternative arrangements.
Contact email
For support, you may contact Skool support via in-app Help Center guidance or by emailing help@skool.com if you cannot cancel through the settings.
Also contact your group admin directly via Skool Chat when the charge appears to originate from the creator rather than Skool.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.