Cancel SOLOLEARN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sololearn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sololearn: Easy Method
What is Sololearn
Overview
Sololearn is a mobile and web platform offering bite-sized coding lessons, interactive quizzes, and a community for learners at beginner and intermediate levels.
It offers free courses and paid subscription tiers (Pro, Max) that unlock additional features such as advanced lessons and AI‑enhanced content.
How people use it
Users study on iOS, Android or the web, track progress, and participate in community challenges and code practice.
Subscriptions provide extra features but core learning content remains available in the free tier.
How to cancel Sololearn
Cancel on App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your profile icon, then Subscriptions.
- Find Sololearn and choose Cancel. Cancel at least 24 hours before the trial ends to avoid being charged.
- Note: deleting the app does not cancel the subscription; canceling stops auto‑renewal but you keep access until the period ends.
Cancel on Google Play (Android) and Web
- Google Play: Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions → Sololearn, then Cancel.
- Web / direct: If you subscribed directly outside app stores or cannot cancel via the store, email support at info@sololearn.com to request cancellation.
- SoloLearn does not directly manage Google Play subscription cancellations - Google handles billing for Play purchases.
What happens when you cancel
Access and renewal
When you cancel, auto‑renewal stops and you will not be billed at the next renewal date.
You usually retain paid features until the end of the current billing period or trial.
Account and data
Your Sololearn account, progress and community data typically remain intact after cancellation unless you request deletion.
If you want to remove personal data, contact support and follow Sololearn’s data‑deletion process.
Will I get a refund?
Official policy and trial details
Annual subscriptions may include a 14‑day free trial; Sololearn sends a reminder two days before the trial ends.
If you do not cancel before the trial ends, the subscription becomes paid and billing occurs.
Refunds and exceptions
- Refunds are not guaranteed and are handled case‑by‑case; some users report successful refunds after contacting support, while others report difficulty or no response.
- If you purchased via Apple or Google, you may need to request a refund through Apple Support or Google Play rather than Sololearn.
- Document your purchase and correspondence when requesting a refund; mention trial reminders and timing if relevant.
Sololearn plans and pricing
Pricing overview
Prices vary by region and by platform. Exact NZD amounts are not consistently listed publicly; check the App Store or Google Play pricing screen in New Zealand for local rates.
The following table summarizes common plans and published USD ranges.
| Plan | Price | Period | Features |
|---|---|---|---|
| SoloLearn PRO Monthly | USD $9.99 - $12.99 (region‑dependent) | Monthly | Unlocks all Pro features |
| SoloLearn PRO Annual (with 14‑day trial) | USD $87.99 | Annually | Full Pro access with 14‑day free trial |
| SoloLearn PRO Annual | USD $83.99 - $129.99 (region‑dependent) | Annually | Full Pro access |
| SoloLearn Max | Varies | Varies | Includes exclusive Learn AI content |
Your consumer rights in New Zealand
Legal protections
New Zealand consumer law protects buyers when services fail to match their description or when unfair practices occur.
Misleading pricing, unclear trial terms or failure to provide promised services may give you grounds for a refund or remedy under NZ law.
How to escalate
- First contact Sololearn support with clear evidence (receipts, screenshots, dates).
- If unresolved, escalate to New Zealand authorities such as Consumer Protection or the Commerce Commission.
- Keep records of all communications and timestamps to support your complaint.
Customer experiences
Positive feedback
Many users praise Sololearn’s interactive, bite‑sized lessons as excellent for beginners and career progression.
Some reviews note helpful community support and responsive assistance on issues like streak preservation or billing questions.
Negative feedback
Complaints include confusing subscription tiers (Pro vs Max) and perceived upsell pressure in the app.
Several users report unauthorized charges during free trials, difficulty obtaining refunds, and being redirected between Sololearn and app stores without resolution.
Documentation checklist
What to gather before contacting support
- Your Sololearn account email and username.
- Purchase receipt, transaction ID, and date/time of charge.
- Platform used (iOS App Store, Google Play, or web) and screenshots of subscription status.
Additional supporting evidence
- Screenshots of trial reminders, app settings showing active subscription, and any error messages.
- Copies of prior communications with support and the dates you contacted them.
Common mistakes
Deleting the app instead of cancelling
Many users delete the Sololearn app expecting the subscription to stop. Deleting the app does not cancel payments.
Always cancel via the App Store, Google Play, or by emailing support if required.
Contacting the wrong provider
If you bought through Apple or Google, asking Sololearn to cancel or refund may not be effective - these stores control billing and refunds for purchases made through them.
Request refunds through the store where the purchase occurred and copy Sololearn support if needed.
Waiting until the last minute
Cancelling too close to the trial end can lead to being charged; App Store cancellations should be made at least 24 hours before trial end.
Set a calendar reminder a few days before the trial finishes to avoid accidental charges.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund route | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via App Store → Subscriptions. | Request refund from Apple Support; Sololearn cannot directly refund App Store charges. | Cancel ≥24 hours before trial end; deleting app does not cancel. |
| Google Play (Android) | Cancel in Google Play Store → Subscriptions. | Request refund via Google Play; Sololearn does not manage Play billing. | Manage subscriptions through Google Play account settings. |
| Web / Direct | Email info@sololearn.com to request cancellation. | Contact Sololearn support; refunds are case‑by‑case and not guaranteed. | No in‑app cancellation available; keep records of your request. |
After cancelling
What to check immediately
- Confirm cancellation via email or screenshot of subscription status in the store.
- Check your bank or card statement for any unexpected charges after cancellation.
Helpful links and next steps
- Contact Sololearn support: info@sololearn.com
- Apple subscriptions help: Apple Support - Subscriptions
- Google Play subscriptions help: Google Play Help - Manage subscriptions
- NZ consumer advice: Consumer Protection NZ
Address
Corporate mailing address
SoloLearn corporate address (United States):
535 Mission St., Suite 1591, San Francisco, California 94105, United States
Best contact method from New Zealand
For speed and recordkeeping, email info@sololearn.com with your account details and documentation.
If you need to escalate under NZ consumer law, include copies of all correspondence and purchase evidence when contacting consumer authorities.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.