Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Studocu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Studocu: Easy Method
What is Studocu
Overview
Studocu is an online study-platform that provides access to study documents, notes and learning tools through a freemium model and a Premium subscription. Students can upload documents to gain access or subscribe to unlock Premium‑only features and AI tools.
Who uses it
The service is primarily aimed at students and learners who want access to a large repository of peer‑created documents and study aids. It is available via web and mobile apps (iOS and Android).
How to cancel Studocu
Cancel via website (web subscriptions)
- Go to the Subscription page on Studocu’s website while signed in.
- Select the active subscription and choose the cancel option.
- Confirm cancellation; your Premium access remains until the end of the paid period.
- To avoid another payment, cancel at least one day before the next payment date.
Cancel via mobile app (App Store / Google Play)
- If you subscribed through the iOS App Store or Google Play, cancel through that platform only.
- On iOS: open Settings → tap your Apple ID → Subscriptions → Manage Subscription → cancel.
- On Android: open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Studocu → cancel.
- Web or non‑mobile subscriptions must be cancelled from the same platform used to start the subscription.
What happens when you cancel
Access after cancellation
After you cancel, Premium access remains active until the end of the current paid period. You will continue to be able to use Premium features for that remaining time.
Renewal and data
Automatic renewal stops after cancellation so you will not be charged again if you cancelled in time. Your account and uploaded documents remain associated with your profile unless you delete the account per Studocu settings.
Will I get a refund?
Studocu refund policy
Studocu’s stated policy is that if you used Premium‑only features after payment, they cannot offer a full refund. This is the platform’s general position on refund eligibility.
Mobile platform refunds and exceptions
- If you subscribed via the App Store or Google Play, refunds must be requested from Apple or Google, not Studocu.
- Studocu may consider exceptions in limited cases, but typical responses cite use of Premium features as a reason to deny full refunds.
Studocu plans and pricing
Summary of common plans
Below are estimated NZD prices converted from USD App Store listings and noted secondary figures. Exact NZ pricing can vary and requires signing into a New Zealand account to confirm.
Notes on estimates
Estimated NZD figures use a late‑2025 exchange rate approximation (1 USD ≈ 1.52 NZD). Secondary U.S.-based rates are listed separately and may not reflect NZ pricing.
| Plan | Price (approx NZD) | Period | Features |
|---|---|---|---|
| Standard Premium (Quarterly) | approx NZ$35.00 | Quarterly (3 months) | Full Premium access for 3 months |
| Standard Premium (Yearly) | approx NZ$76.00 | Annual (12 months) | Full Premium access for 12 months |
Your consumer rights in New Zealand
Key protections under the CGA
Under New Zealand’s Consumer Guarantees Act (CGA) 1993, services must be supplied with reasonable care and skill. Suppliers cannot contract out of these guarantees even if their terms say “no refunds”.
Remedies and how they apply
- Remedies under the CGA can include repair, replacement, or refund where appropriate.
- If a service is not supplied with reasonable care and skill, you may seek a remedy through the supplier or escalate to consumer protection bodies.
Customer experiences
Positive feedback
Many users praise the large document database, the AI tools and the upload‑to‑access model that can allow access without payment. The platform is often described as easy to use and helpful for self‑study.
Negative feedback
Recurring complaints include unexpected or unauthorized charges, difficulty cancelling trials or subscriptions, and denied refunds after timely cancellation.
Users also report problems with document uploads (credits not granted), technical glitches downloading content, and dissatisfaction with customer service responses on refunds and account issues.
Documentation checklist
What to gather before contacting support
- Account email or username used with Studocu.
- Subscription receipt or payment proof (App Store/Google Play/credit card statement).
- Dates: subscription start, cancellation attempt, and next payment date.
- Screenshots of subscription status, error messages, or cancelled status pages.
Additional items for escalation
- Record of your communications with Studocu customer service (dates and content).
- For mobile subscriptions: the App Store or Google Play subscription ID and any refund request case numbers.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel an app subscription from the website when the subscription was purchased through the App Store or Google Play. App‑store purchases must be cancelled in the respective store.
Missing timing and proof
Other mistakes include cancelling too close to the renewal date (not leaving one full day), and not keeping receipts or screenshots of cancellation confirmations. These make refund or dispute cases harder to support.
Comparative recap
Quick feature comparison
| Topic | Studocu (web) | Studocu (App Store / Google Play) |
|---|---|---|
| How to cancel | Subscription page on Studocu website | Cancel via Apple or Google Play subscription settings |
| Refunds | Handled by Studocu; full refunds unlikely if Premium features were used | Request refund from Apple or Google Play support |
| Access after cancel | Access remains until end of paid period | Access remains until end of paid period |
| Relevant consumer law (NZ) | Consumer Guarantees Act (CGA) 1993 applies; cannot contract out of guarantees | |
After cancelling
What to monitor
Keep an eye on your account subscription status and your bank or card statement for unexpected charges after cancellation. Retain any confirmation emails or screenshots.
Useful links
- Studocu Help Center
- Apple: request a refund or manage subscriptions
- Google Play: request a refund or manage subscriptions
- New Zealand consumer rights overview (Consumer Protection)
Address
Studocu headquarters
For formal correspondence, Studocu’s parent company address is:
StudeerSnel B.V., Keizersgracht 424 sous, 1016 GC Amsterdam, Netherlands
Notes about postal cancellations
There is no designated New Zealand cancellation postal address. Use the online subscription management routes or the App Store / Google Play processes described above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.