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Cancellation service #1 in New Zealand
Cancel Study.Com: Easy Method
What is Study.Com
Overview
Study.com is an online education platform offering video lessons, quizzes, and course materials for self-paced learning and college credit preparation.
The service lists subscription plans in USD and provides tools for homework help, exam prep, and credential courses.
Typical users
Users include students seeking credit/CE, adult learners preparing for exams, and people using self-study resources to supplement formal education.
Subscriptions are sold directly and via mobile storefronts (Apple/Google), with content and support delivered online.
How to cancel Study.Com
Canceling via the web (recommended)
- Sign in at Study.com and go to My Dashboard.
- Select Cancel Subscription and follow the on-screen prompts to confirm.
- Study.com confirms you may cancel anytime; access remains until the end of the current billing cycle.
Canceling via app stores and other platforms
- In-app cancellations are not processed by Study.com directly for purchases through Apple or Google.
- Use your Apple ID or Google Play account settings to cancel any subscriptions billed through those stores.
- Study.com states it is not obligated to manage cancellations made through mobile storefronts; contact the platform provider for those refunds.
What happens when you cancel
Access and billing
After cancellation you retain access until the end of your paid billing cycle; the subscription will not renew thereafter.
No partial-month or unused-membership credits are provided by default under Study.com terms.
Data and course progress
Study.com indicates you may resume a cancelled subscription later without losing course progress in many cases.
Account data and course completion records are retained according to Study.com practices; request transcripts early if needed.
Will I get a refund?
Standard refund policy
- Study.com does not issue automatic refunds; refunds must be requested via email to [email protected].
- Terms state there are no refunds or membership credits for partial periods, unwatched lessons, or unused memberships unless a promotion provides otherwise.
Exceptions and money-back guarantees
- Promotional money-back guarantees may allow refunds if you cancel within the specified window; you must request the refund by emailing support.
- Refund rights under promotions are void if you completed a course for credit or passed a professional test as described in the promotional terms.
Study.Com plans and pricing
Plans overview
Study.com lists several monthly plans in USD tailored to different needs, from general video lessons to college credit courses.
Prices shown below are approximate USD and NZD conversions; Study.com publishes USD prices only.
Pricing notes
NZD amounts are approximate, using an exchange rate near 1 USD = 1.6 NZD; actual billed amounts may vary with payment processor rates.
The Apple NZ App Store may show different in-app purchase options; Study.com’s site lists only USD plan pricing.
| Plan | USD price | Approx NZD | Period | Features |
|---|---|---|---|---|
| College Starter | USD 95 / mo | approx NZ$152.00 | Monthly | General education courses (lower-division); new-user only |
| College Saver | USD 235 / mo | approx NZ$376.00 | Monthly | Upper- and lower-division courses for credit, coaching, AI tutoring |
| Premium Edition | USD 59.99 / mo | approx NZ$96.00 | Monthly | Video lessons, homework help, quizzes, step-by-step solutions |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital services must be fit for purpose and as described; CGA may apply if Study.com fails to deliver promised services.
If lessons are missing, grading is withheld, or services differ materially from descriptions, you may have remedies under the CGA.
Fair Trading Act and cooling-off
The Fair Trading Act prohibits misleading or deceptive conduct, which can apply to ‘free trials’ that incur unexpected charges.
There is no automatic 14-day cooling-off period for digital services in New Zealand unless Study.com offers one explicitly.
Customer experiences
Positive feedback
- Some users report Study.com helped them graduate early and successfully apply credits.
- Users have praised the self-paced format for CLEP and test preparation, saving time and tuition.
Negative feedback
- Reviews cite problems with slow or missing grading, billing issues, and difficulties obtaining refunds or transcripts.
- Reports exist of unexpected charges after free trials and cases where cancellation did not stop billing promptly.
Documentation checklist
What to collect
- Account email and username used with Study.com.
- Billing statements showing charges, dates, and amounts.
- Screenshots of subscription pages, free-trial offers, and cancellation confirmations.
How to present evidence
- Organise emails and support replies with timestamps and ticket numbers.
- Attach clear copies of bank/credit card statements when requesting refunds or disputing charges.
Common mistakes
Canceling in the wrong place
Many users try to cancel inside the Study.com app when their subscription is billed via Apple or Google.
If purchases were made through a mobile storefront, you must cancel through that provider, not Study.com’s web dashboard.
Missing or insufficient evidence
Not saving proof of a promotional money-back guarantee or confirmation emails makes refund requests harder to resolve.
Keep screenshots of trial offers and any on-site claim about refund windows to support your case.
Comparative recap
Quick comparison
The table below summarises key points about cancellation, refunds, pricing, and NZ consumer remedies.
How to use this table
Use the table to decide next steps: cancel in the right channel, gather documents, and email support if you need a refund.
| Topic | Study.com position | NZ consumer angle |
|---|---|---|
| Cancellation | Cancel via My Dashboard; app-store subs via Apple/Google | CGA/Fair Trading allow complaints if service is not as described |
| Refunds | No automatic refunds; request by email; promotional money-back windows possible | No statutory 14-day cooling-off; CGA may provide remedies for faulty services |
| Pricing | USD-listed plans; approximate NZD conversions available | Charged NZ customers should compare USD conversions and bank fees |
| Evidence | Keep billing statements, screenshots, confirmation emails | Good evidence strengthens CGA or Fair Trading complaints |
After cancelling
Confirming cancellation
Keep and save any on-screen confirmation or confirmation email after you cancel via My Dashboard or the app store.
Check your next billing statement to ensure charges have stopped at the end of the billing cycle.
Useful links and contact
- Study.com Terms of Use
- Study.com support: Cancelling subscriptions
- Study.com payment & billing
- Email for refunds and support: [email protected]
Address
Official postal address
Study.com, 100, #202 View Street, Mountain View CA 94041, United States of America.
No New Zealand postal address is published; only US addresses are listed publicly.
Other contact details
Use the support email [email protected] for refunds and billing issues.
Refer to Study.com webpages for the latest contact links and policy details.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.