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Cancel SUPERPROF
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Superprof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Superprof: Easy Method
What is Superprof
Overview
Superprof is an online tutoring marketplace connecting students and tutors across many subjects. It operates a Student Pass subscription for students to contact tutors and allows tutors to set hourly rates and cancellation policies.
How the service works
Students search tutors, contact them via the platform while the Student Pass is active, and arrange lessons directly. Tutors provide schedules and may accept lesson requests or exchange contact details once a request is accepted.
How to cancel Superprof
Cancel a scheduled lesson (step-by-step)
- Open Superprof on the web or app and go to the "My Messages" area.
- Select the scheduled lesson you want to cancel and click "cancel lesson".
- Review the anticipated refund amount shown before confirming the cancellation.
Cancel or change your Student Pass
- Cancel the Student Pass subscription from your account settings if you no longer want to contact tutors.
- Be aware: once a tutor accepts a request and contact details are exchanged, the Student Pass becomes non-refundable in most cases.
What happens when you cancel
Access and future renewals
If you cancel the Student Pass, you will lose the ability to contact new tutors once the current billing period ends. Active lessons already arranged may still proceed unless separately cancelled.
Data and communications
Messages and lesson history remain available in your "My Messages" area for reference. Keep records of exchanges if you later dispute a charge or refund.
Will I get a refund?
Standard refund rules
If you cancel a lesson more than 24 hours before its scheduled time through the web or app, you will receive a full refund for that lesson.
Refunds for lessons cancelled more than 24 hours ahead are processed to the student's bank account within 3 - 5 working days.
Exceptions and tutor policies
- For cancellations made less than 24 hours before a lesson, the tutor’s personal cancellation policy applies; tutors may charge 0%, 50% or 100% of the lesson fee.
- If a tutor is at fault (for example, they cancel), refunds for the Student Pass may be considered for the initial month only and only if unavailability is proven.
- Once a tutor accepts a request and contact details are exchanged, the Student Pass is generally non-refundable.
Superprof plans and pricing
Student Pass details
The main paid plan for students in New Zealand is the Student Pass, which allows contacting tutors while active.
Pricing table
| Plan | Price (NZD) | Billing period | Key features |
|---|---|---|---|
| Student Pass (contact tutors) | NZ$59.00 | Monthly | Allows contacting unlimited tutors while active; cancel anytime once you’ve started lessons |
Your consumer rights in New Zealand
Cooling-off and subscription rules
Under New Zealand consumer law, some unsolicited digital services may attract a 14-day cooling-off period, but applicability depends on how the subscription was sold and consent given.
Superprof’s stated terms vs local law
- Superprof’s terms state the Student Pass is cancellable, but non-refundable once a tutor accepts and contact details are exchanged.
- If you believe a charge breaches NZ consumer law or was unsolicited, act quickly and keep evidence; you may be able to dispute the charge with your payment provider or seek advice from consumer protection agencies.
Customer experiences
Positive experiences
- Many NZ tutors and students report Superprof is easy to use, flexible, and effective for connecting with learners and managing payments.
- Users praise helpful support and a clean payment process in some cases.
Negative experiences
- Complaints include unexpected charges (for example NZ$59) and difficulty cancelling the Student Pass or obtaining refunds after limited use.
- Other reports mention non-working filters, unsolicited tutor contacts, and declined refund requests; some forum posts describe strong dissatisfaction.
Documentation checklist
What to gather before you cancel
- Booking details: lesson date/time, tutor name, and lesson fee.
- Payment proof: transaction ID, receipt or bank statement showing the Student Pass charge.
Evidence to support refund disputes
- Message history with the tutor showing acceptance or cancellations.
- Screenshots of cancellation pages, refund amounts shown, and any correspondence with Superprof support.
Common mistakes
Assuming all cancellations refund automatically
Many users assume cancelling at any time gives a refund. In reality, full refunds apply only for lesson cancellations made more than 24 hours ahead; the Student Pass is generally non-refundable once contact details are exchanged.
Not checking the tutor’s personal policy
Tutors can set their own late-cancellation compensation (0%, 50%, or 100%). Failing to check a tutor’s policy before booking can lead to unexpected charges if you cancel within 24 hours.
Comparative recap
Quick comparison
The table below highlights key features of Superprof in NZ and useful notes for comparison to other tutoring platforms.
Comparison table
| Feature | Superprof (New Zealand) | Notes / Alternatives |
|---|---|---|
| Subscription price | Student Pass NZ$59/month | Other platforms may use per-contact fees or no subscription but higher per-lesson fees. |
| Lesson cancellation | Full refund if cancelled >24 hours; tutor policy (0/50/100%) if <24 hours | Some competitors enforce fixed cancellation windows or platform-controlled refunds. |
| Refund processing | Refunds processed to bank account in 3 - 5 working days | Timing varies by payment method and bank with other services. |
| Refund exceptions | Student Pass non-refundable once contact details exchanged or tutor accepted | Check alternative platforms for more generous cooling-off terms or support-mediated refunds. |
After cancelling
Track refunds and follow up
- Allow 3 - 5 working days for refunded amounts to appear in your bank account after a qualifying cancellation.
- If a refund does not arrive, contact Superprof support and provide your documentation checklist items.
Useful links and next steps
- Student cancellation policy (Superprof NZ)
- How to cancel a lesson (Superprof)
- Refunds and reimbursements (Superprof)
Address
Company postal address
Superprof SAS, 42 - 44 rue Alexandre Dumas, 75011 Paris, France.
Notes on jurisdiction
Superprof operates internationally from France; New Zealand consumer protections may still apply. If you need formal correspondence, use the postal address above and keep copies of all communications.