Cancel Teachable: Easy Method

What is Teachable

Overview

Teachable is an online platform that lets creators build and sell courses, memberships, and digital products.

It handles course hosting, checkout, payments (via native gateways or connected processors), and student access management.

Who uses Teachable

Creators and small businesses use Teachable to publish courses without self-hosting infrastructure.

Students use Teachable-hosted checkout to buy and access course content across devices.

How to cancel Teachable

Cancel a creator (school) subscription on the web

• Sign in to your Teachable school as the primary owner.
• Go to Settings > Billing > Manage Plan > Cancel Plan.
• Confirm cancellation - it takes effect at the end of the current billing cycle.
• Only the primary owner can cancel a school plan from the web interface.
• Reference: Change Your Teachable Plan.

Cancel App Store (iOS) and Google Play (Android) subscriptions

• iOS subscriptions: cancel via Apple Settings → [your name] → Subscriptions; Teachable cannot cancel App Store subscriptions directly.
• Android/Google Play: cancel through the Google Play app → Profile → Payments & subscriptions → Subscriptions.
• These store-managed subscriptions must be stopped at the store level; Teachable cannot override the store billing.

Delete a school or user account (separate action)

• Deleting a school or user account is permanent and separate from cancelling a paid plan.
• Deleting a school will cancel any active billing plan immediately but does not automatically issue a refund.
• Reference: Delete your school.

What happens when you cancel

Access and billing timing

For web (creator) cancellations, your plan remains active until the end of the current billing cycle.

Access to paid features continues through that cycle; content and student access generally remain according to your settings.

Account deletion vs plan cancellation

Deleting a school is permanent and will remove data; cancelling a plan does not automatically delete the school or its content.

Deleting a school cancels billing immediately but does not automatically create a refund - treat deletion as a last step if you expect a refund.

Will I get a refund?

Creator (school owner) refund policy

Creators who sign up or upgrade a paid Teachable plan are entitled to a full refund if they cancel in writing within 30 days of the first signup or upgrade.

This is Teachable’s stated policy for plan refunds; keep written proof of your cancellation request for support follow-up.

Student course refunds and exceptions

• Students who buy courses via Teachable’s native checkout have a full 14-day refund right from the date of purchase (minimum guarantee).
• Creators may offer longer refund periods but cannot require shorter ones than 14 days for native-checkout sales.
• After 14 days, creators can still issue manual refunds if they have positive balances; Teachable Support may assist in some cases.
• Transaction/processing fees: from November 6, 2025, platform or processing fees may be retained and not refunded even when the student receives a full refund.
• Refund processing is capped at USD 10,000 per day per school when using native gateways; additional refunds can be processed on subsequent days.

Teachable plans and pricing

Price presentation

Teachable lists plan prices in USD; the NZD cost depends on the exchange rate applied at checkout.

The table below shows the common plan names and approximate NZD equivalents based on USD list prices.

Plan summary

Your consumer rights in New Zealand

Creator subscription rights

Teachable’s 30‑day full-refund policy for creators aligns with a statutory cooling-off expectation and is specifically stated in their terms.

If you cancel in writing within 30 days of signup or upgrade, you may be entitled to a full refund under Teachable’s policy.

Student purchase rights and fee limits

• Students have a guaranteed 14‑day refund right for purchases made through Teachable’s native checkout.
• This minimum period aligns with reasonable expectations under New Zealand consumer protections for digital services.
• Be aware that processing/platform fees may be retained (post-November 6, 2025), which can affect the total amount refunded.

Customer experiences

Positive feedback

Many users praise Teachable for ease of use, simple onboarding, and an intuitive course experience for students.

Some reviews highlight helpful tutorials and attentive support that resolved issues satisfactorily.

Negative feedback and recurring issues

Common complaints include slow or automated customer service and occasional long response times.

Other frequent problems reported are payment/payout delays, bugs or glitches, and concerns about pricing changes and funds being held without clear explanation.

Documentation checklist

What to prepare before contacting support

• School name and URL, and the primary owner account email.
• Billing details: plan name, date of subscription or upgrade, and payment method.
• Order or transaction IDs for any purchase or payout problems.
• Screenshots or copies of receipts, invoice pages, and any correspondence with support.

What to include in a written cancellation or refund request

• Clear statement of the action you want (cancel plan, request refund, delete school).
• Dates: when you subscribed/upgraded and when you first requested cancellation (if applicable).
• Preferred refund method and any relevant payout/account details for verification.

Common mistakes

Expecting App Store or Google Play cancellations to be handled by Teachable

A common error is assuming Teachable can cancel store-managed subscriptions. These must be cancelled through Apple or Google Play.

Failing to cancel in the store can result in ongoing charges despite cancelling your Teachable account.

Deleting a school without confirming refund policy or ownership

Some users delete their school expecting an automatic refund - deletion cancels billing immediately but does not guarantee a refund.

Also ensure you are the primary owner before attempting plan cancellation; otherwise you may be unable to cancel from the web.

Comparative recap

Quick comparison of cancellation routes

The table below summarises who cancels, refund windows, and whether billing stops immediately for each common route.

At-a-glance differences

After cancelling

Next steps for creators

Save copies of receipts and cancellation confirmation for your records and accounting.

If you expect a refund, follow up in writing and include the documentation checklist items above.

Useful links and support

• Change Your Teachable Plan
• Delete your school
• Student Refunds (Teachable Support)
• Teachable Terms of Use
• How to manage/cancel Apple subscriptions (guide)
• How to cancel Google Play subscriptions (guide)

Address

Teachable corporate address

Teachable, Inc.

470 Park Avenue South, 6th Floor, New York, NY 10016, United States

Notes on contacting from New Zealand

Teachable operates from the US; there is no specific New Zealand postal cancellation address listed.

Use the web settings or support channels and keep written records of any cancellation or refund requests.