Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Twinkl service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Twinkl: Easy Method
What is Twinkl
Overview
Twinkl is an online resource service that provides teaching and learning materials for educators, parents and carers.
Resources include printable worksheets, planning tools and digital teaching aids tailored for different age groups and curricula.
Primary users
Typical users are teachers, early childhood educators, tutors and families seeking ready-made educational resources.
Twinkl operates subscription plans that give access to premium content, with account management handled online.
How to cancel Twinkl
Cancel annual or monthly membership (web)
- Sign in to your Twinkl account.
- Go to Manage Membership or Payment & Memberships in your account settings.
- Select Cancel Membership and follow the on-screen prompts.
- Click Cancel Anyway when prompted until you reach a page showing "Cancellation Confirmed".
- You will receive a confirmation email; access remains until the subscription end date and then you revert to the free membership.
Cancel trial membership (web)
- Sign in and open Payment History or Manage Membership in your account.
- Choose Cancel Membership and turn off auto-renew.
- Follow the Cancel Anyway prompts until cancellation is confirmed on-screen.
- Twinkl sends a confirmation email. Note that cancellation does not reverse charges already taken.
If you need help
- Contact TwinklCares support via Twinkl's support channels if the online process fails.
- There is no separate New Zealand postal cancellation address; cancellation for NZ accounts is handled online.
What happens when you cancel
Access and billing
Your access to premium content continues until the paid period ends (end date shown in your account).
After the end date you automatically revert to the free membership and will not be charged again if cancellation was successful.
Account status and data
Your Twinkl account remains active as a free account unless you request account deletion separately.
Cancellation does not necessarily delete your data; follow Twinkl's account or privacy settings if you need data removed.
Will I get a refund?
Refund rules (summary)
- Monthly subscriptions: Full refund available if cancelled within 14 days of the first payment and premium content has not been accessed. No refund if premium content was accessed or after 14 days.
- Pre-paid (annual) subscriptions:
- Cancelled within 1 calendar month and no premium content accessed → full refund.
- If premium content accessed within that month → refund of 11/12ths.
- Cancelled after 1 month but within 2 months → refund of 10/12ths.
- Cancelled after 2 months → no refund.
- School referral/transfer: Possible refund in specific cases (see documentation checklist). Processed at Twinkl's discretion and limited to one refund per school membership.
How to request a refund
- For account-based refunds (post-trial monthly members), open Payment History in your Twinkl account and choose Request Refund.
- Choose the reason, submit the request and Twinkl's Finance Team will process it - typically within up to 7 working days.
- Refunds may be denied if premium content was accessed or if eligibility windows are missed.
Twinkl plans and pricing
Plans overview
Twinkl offers trial, monthly and pre-paid annual (annual membership) subscription options for individual and school accounts.
Exact pricing, discounts and regional offers vary by market and account type.
Pricing notes
Specific NZ prices are not provided here; check your Twinkl account or the Twinkl NZ site for current rates.
If pricing fields below are empty or change, they should be confirmed on Twinkl's pricing pages.
| Plan | Billing period | Price (NZ) | Cancellation method |
|---|---|---|---|
| Trial membership | Short trial period | Varies | Online via Payment History → Cancel Membership |
| Monthly membership | Monthly | Varies | Manage Membership or Payment & Memberships online |
| Annual (pre-paid) membership | Annual | Varies | Manage Membership online → Cancel Membership |
Your consumer rights in New Zealand
The Consumer Guarantees Act (CGA)
Under New Zealand law (the Consumer Guarantees Act), services must be of acceptable quality and fit for purpose.
Statutory rights under the CGA cannot be contracted out by businesses and remain enforceable even if a supplier's terms say "no refunds".
How the CGA applies to Twinkl
- If Twinkl's service is substantially different to what was described or fails to meet quality standards, NZ consumers can seek remedies under the CGA.
- Remedies may include repair, replacement, refund or cancellation depending on the situation and severity of the failure.
- Twinkl's own refund/cancellation policies sit alongside, and do not remove, statutory CGA rights.
Customer experiences
Positive feedback
- Many customers praise Twinkl's prompt, efficient and friendly customer service for resolving subscription issues.
- Users commonly note the quality and usefulness of the educational resources and supportive staff responses.
Negative feedback
- Some users report difficulties cancelling - multiple attempts needed or account deletion not working as expected.
- At least one review alleges trial-to-subscription billing without consent and challenges obtaining a full refund; such claims indicate isolated disputes that may require support escalation.
Documentation checklist
What to prepare before contacting Twinkl
- Account email address and username used for the Twinkl account.
- Order number or transaction ID from the confirmation or payment emails.
- Dates of first charge and recent charges, and the billing method used (card/provider).
- Screenshots or copies of the "Cancellation Confirmed" email or on-screen confirmation.
- Evidence that premium content was not accessed (if requesting a refund under the "no access" condition).
Additional documents for special cases
- For school-referral refunds: details of the school account, number of staff on the school account (must be at least 10), date individual joined and months remaining on the school membership.
- Any previous correspondence with TwinklCares or bank statements showing disputed charges if you escalate the case.
Common mistakes
Cancellation errors
Not following the full "Cancel Anyway" flow is a frequent error - many users leave before reaching the "Cancellation Confirmed" page.
Another mistake is assuming account deletion equals cancellation of subscription; cancelling membership must be done via Manage Membership.
Refund misunderstandings
Expecting a refund after accessing premium content or outside the time windows is a common misunderstanding.
Also, some users expect instant refunds; Twinkl's Finance Team may take up to 7 working days to process requests once approved.
Comparative recap
At a glance
The table below compares the main subscription types, how to cancel them, refund eligibility and post-cancellation access.
Use it to quickly identify which rules apply to your situation.
| Plan | How to cancel | Refund window / conditions | Access after cancel |
|---|---|---|---|
| Trial | Payment History → Manage Membership → Cancel Membership (turn off auto-renew) | No refund for charges already taken; turn off auto-renew to avoid future billing | Access until trial end date; then revert to free membership |
| Monthly | Manage Membership or Payment & Memberships in account → Cancel Membership | Full refund if cancelled within 14 days of first payment and premium content not accessed; otherwise no refund | Access until end of billing period; then revert to free membership |
| Annual (pre-paid) | Manage Membership in account → Cancel Membership | Within 1 month & no access → full refund; if accessed → 11/12ths; between 1 - 2 months → 10/12ths; after 2 months → no refund | Access until paid annual period ends; then revert to free membership |
After cancelling
Next steps
Save your cancellation confirmation email and any reference numbers for future reference.
Check your bank or card statement after the expected refund processing period if you requested a refund.
Support and useful links
- Twinkl New Zealand (home) - account access and general support.
- Twinkl Terms & Conditions (NZ) - full refund and membership policies.
- Consumer Protection (New Zealand) - information on the Consumer Guarantees Act and your statutory rights.
Address
Postal address
Twinkl Ltd
Wards Exchange, 197 Ecclesall Road, Sheffield, S11 8HW, United Kingdom
Notes about postal notices
The only postal address listed for notices (including cancellation by post) is Twinkl's UK Global HQ above.
For New Zealand accounts, cancellations are handled online via account settings or TwinklCares support rather than by local post.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.