Cancel Udacity: Easy Method

What is Udacity

Overview

Udacity is an online learning platform offering technology-focused courses and Nanodegree programs with project-based learning and mentor support.

It provides self-paced content, hands-on projects, and optional paid subscriptions for extended access and support.

How Udacity is delivered

Courses and Nanodegrees are accessed through Udacity's website and mobile apps, with progress tracked in your account dashboard.

Billing and subscription controls are managed via your Udacity account settings unless your purchase was made through a third-party store.

How to cancel Udacity

Cancel via the Udacity website

• Sign in to your account at udacity.com.
• Go to Account Settings > Subscription & Billing.
• Choose the active subscription and click Cancel to stop automatic monthly billing.
• Confirm cancellation when prompted; you should receive on-screen confirmation.

Other platform notes

• There is no separate, platform-specific cancellation guidance found for App Store or Google Play; the cancellation process appears to be handled uniformly.
• If you purchased via a mobile app store, check that store's subscriptions area as an extra step, but primary guidance points to cancellation in your Udacity account.

What happens when you cancel

Access and billing

Cancellation takes effect at the end of your current billing period; you retain access until that date.

No further automatic charges will occur after the billing period in which you cancelled ends.

Account data and progress

Your account, course enrollments, and progress typically remain available per Udacity's account policies.

For data removal or questions about retention, contact Udacity support or review Udacity's Terms of Use and privacy resources.

Will I get a refund?

Standard refund window

Udacity offers a 7-day full refund window from the initial purchase date for subscriptions or single Nanodegrees.

If you cancel within that 7-day period you may request a full refund for the initial purchase.

After the refund window

• After the 7-day window closes, no refund is available even if you cancel mid-period.
• Cancellation after the refund window stops future billing but does not refund the remaining time in the current billing period.
• EU residents have a 14-day right under Udacity's terms; this extended right does not apply to New Zealand users.

Udacity plans and pricing

Plan types

Udacity offers subscription-style access (All-Access) and Nanodegree purchases or bundles.

Exact New Zealand dollar pricing is not publicly listed; prices may vary with exchange rates and promotions.

Pricing table

Your consumer rights in New Zealand

Refund entitlement

Under Udacity's standard Terms for New Zealand customers, the 7-day refund window applies; the 14-day EU cooling-off does not extend to NZ users.

This means New Zealand consumers generally have a 7-day window for a full refund from the initial purchase date.

Statutory protections

The documentation reviewed does not cite additional New Zealand-specific statutory rights for digital subscriptions beyond Udacity's stated terms.

For definitive legal advice or to confirm local statutory consumer protections, consult New Zealand consumer law authorities or a legal advisor.

Customer experiences

Positive feedback

Many learners praise Udacity for structured, hands-on courses, useful projects, and a user-friendly interface.

Trustpilot and other reviews frequently highlight practical projects and clear instruction as strengths.

Common criticisms

• Some users report outdated content, slow project review turnaround (for example 3 - 14 days), and difficulty contacting support.
• Reddit threads mention removal of features like 1:1 mentorship, technical issues with submissions, and frustrating cancellation interactions.

Documentation checklist

What to gather before cancelling

• Account email and username used for Udacity.
• Order number or receipt and date of purchase.
• Last four digits of payment method or billing statement screenshot.
• Screenshots of subscription page or confirmation messages, if available.

What to include when contacting support

• Clear request (cancel subscription / request refund) and reason if asking for a refund.
• Attach proof of purchase and any relevant screenshots.
• Provide preferred contact email and any relevant time zone information for responses.

Common mistakes

Expecting refunds after the window

A frequent error is cancelling after the 7-day refund window while expecting a prorated refund.

Remember that cancellation stops future billing but does not refund the remainder of the current period once the refund window has passed.

Not saving confirmation or assuming app-store handling

Some learners assume cancelling via a mobile device is handled by the App Store/Google Play when the subscription is billed through Udacity directly.

Always save the on-screen cancellation confirmation and check your Udacity account Billing section to verify the change.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

• Save any confirmation emails or screenshots that show cancellation and the end date of access.
• Export or copy any important course work or certificates before your access ends.

Helpful links and support

• Udacity Terms of Use - for details on refunds and cancellations.
• Support: What happens if I cancel after the refund window?
• Support: Refunds and first month policy
• If you need further help, contact Udacity support via the help center on udacity.com.

Address

Company address

Udacity Inc., 2465 Latham Street, 3rd Floor, Mountain View, CA 94040, USA.

Postal and contact notes

No specific New Zealand postal contact for cancellations was identified; cancellations are generally handled online via your Udacity account.

For postal or formal correspondence use the Mountain View address above and reference your account details when relevant.