Cancel WHITEHAT JR online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Whitehat Jr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Whitehat Jr: Easy Method
What is Whitehat Jr
Overview
Whitehat Jr is an online education service focused on teaching coding and computer science concepts to children through live classes. The platform connects students with instructors for scheduled lessons and offers a subscription model.
Service model
Classes are delivered remotely and may be scheduled, cancelled, or rescheduled via the provider's help or account pages. Whitehat Jr advertises guarantees for unused credits and a money-back promise in many markets.
How to cancel Whitehat Jr
Cancel individual classes
- Visit Whitehat Jr's help or account page on the web.
- Cancel or reschedule any class within 24 hours of its start time without penalty.
- Confirm the cancellation on screen and keep any confirmation reference or screenshot.
Cancel a subscription or request refund
- Use the web help page to submit a request for refund of unused credits; the help page is the primary indicated channel.
- If you cannot find a dedicated cancel subscription option, submit a support request through the help/contact form.
- Keep copies of emails, case or ticket numbers, timestamps, and payment receipts for follow-up.
What happens when you cancel
Access and remaining classes
After cancelling an individual class within the allowed window you should not be charged for that session and remaining credits may remain in your account.
Renewal and account data
Cancellation should stop future renewals, but confirm the subscription status in your account and retain written confirmation from support.
Account data (profile, lesson history) may remain stored; request deletion through support if required by privacy rules.
Will I get a refund?
Official policy
Whitehat Jr's web help pages state a "no-questions-asked money-back guarantee" for unused credits. Refunds are typically processed within 1 business day.
Exceptions and observed problems
- If a refund is delayed beyond 72 hours the advice is to contact support with your case details.
- Independent reports indicate many consumers have experienced long delays or failure to receive refunds despite the stated policy.
Whitehat Jr plans and pricing
Pricing summary
No verified New Zealand (NZD) pricing was found in publicly available sources for 2024/2025.
Notes on pricing
A US-based starting price appears in some listings, but NZ-specific plans or prices were not located. Check the NZ App Store or the provider directly for local pricing.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Starter / Monthly | Varies | No official NZ pricing found; check local app stores or provider. |
| Term / Annual | Varies | Varies by region; NZ-specific plans not publicly available. |
Your consumer rights in New Zealand
Key legal protections
Consumers in New Zealand are covered by the Consumer Guarantees Act and the Fair Trading Act, which protect against misrepresentation and poor delivery of services.
Practical remedies
- If refunds are not honoured, you can lodge a complaint with the Commerce Commission: comcom.govt.nz.
- You can also seek dispute resolution through your bank (chargeback) or get advice from Consumer NZ: consumer.org.nz.
Customer experiences
Positive reports
Some parents report successful refund outcomes after emailing support, and there are testimonials praising long-term positive experiences with particular teachers.
Negative reports
Many consumers have complained about long delays or failure to receive refunds, cancelled classes without adequate compensation, and poor responsiveness from support.
Some reviews allege misleading marketing or behaviour described by reviewers as scam-like; these reports are concentrated on public review and complaint platforms.
Documentation checklist
What to collect before cancelling
- Account name, email, and subscription ID or order number.
- Screenshots of the class schedule, cancellation page, and any on-screen confirmations.
- Payment receipts or bank statements showing the charge and dates.
What to include in a support request
- A clear statement of the action requested (cancel, refund unused credits, delete account).
- Case/ticket numbers, timestamps, and copies of prior communication.
- A deadline for response (for example, request confirmation within 72 hours) and next steps you will take if unresolved.
Common mistakes
Assuming instant refunds
Many users expect immediate refunds; while policy cites quick processing, real-world delays have been frequently reported. Always keep evidence and follow up if funds do not appear.
Not keeping proof
Failing to record cancellation timestamps, screen confirmations, or payment receipts makes disputes harder to resolve. Take screenshots and save emails immediately.
Comparative recap
Side-by-side summary
The table below summarises how cancellation, refunds and user experience compare for quick reference.
| Topic | Official position | Observed reality |
|---|---|---|
| How to cancel | Cancel or reschedule via web help page; classes cancellable within 24 hours without penalty. | Web help page is primary route; some users report difficulty finding subscription cancellation options. |
| Refunds | "No-questions-asked" refund for unused credits; typically processed within 1 business day. | Frequent reports of delays or non-receipt of refunds; escalation often required. |
| Customer support | Support via help page and contact forms. | Reports of slow or unresponsive support on review sites and complaint platforms. |
After cancelling
Monitor and follow up
Check bank statements and the account page for confirmation of cancellation and refund status. Allow the stated processing time, then follow up with support if necessary.
Escalation steps
- Contact Whitehat Jr support via the help page and keep records of all contacts.
- If unresolved, consider a chargeback through your card issuer and lodge complaints with Commerce Commission or Consumer NZ.
- Useful links: Whitehat Jr home (whitehatjr.com), Commerce Commission (comcom.govt.nz), Consumer NZ (consumer.org.nz).
Address
Local postal address
No New Zealand postal address for Whitehat Jr was located in public sources. Searches did not find an NZ street or PO Box for formal postal cancellation.
Suggested contact channels
Use the Whitehat Jr web help page or account support to submit cancellation and refund requests. Retain all confirmations and escalate to NZ consumer authorities or your bank if necessary.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.